SERIOUS Problem with new image uploader - HOURS to upload

I'm having problems with mine too.

Ever since their new "update " today.....


.....sigh..........

The "Java" logo keeps showing up, oversized, and locks up the computer. Can't load any photos.

Just tried mine again and it's working nicely now.

Discovered a way to by pass the new Auctiva image loader b/c it isn't working! You need to upload your images first prior to writing and pricing your item. Go to the Images tab at top of the Auctiva home page, then click on Upload Images, then click Basic HTML Uploader, and voila, it brings back the original one. Upload pics first, then start your listing and when you click Select an Image your pics will be available in reverse order.
Also discovered that if you entitle your image with a number first, for example #1 blue vase, the image loader will not accept the photo for whatever reason. You have to rename the photo Blue Vase #1 for it to upload it!
Hope this info helps one or two of you!

quote:

Discovered a way to by pass the new Auctiva image loader b/c it isn't working! You need to upload your images first prior to writing and pricing your item. Go to the Images tab at top of the Auctiva home page, then click on Upload Images, then click Basic HTML Uploader, and voila, it brings back the original one. Upload pics first, then start your listing and when you click Select an Image your pics will be available in reverse order.

Thank you. this is the answere for now. You should work for auctiva. Could have prevented 12 hours of misery yesterday. The guy before says his is working, not me. I click that Java thing and still get the red X Thanks again. Hooray for you helping us arounf this problem

Has Auctiva answered any of the posts about this? Its seriously a mess.

Tried mine again this morning. It's working great. I like their new image loader. It's much faster for me.

They surely had some issue with it at first though. I did nothing, and all of a sudden mine starting working. Hopefully the rest will be working soon.

Hi, How do i make the Basic Html Image uploader, My default.
I like it Much Much better
Thank you

I was able to upload my photos, but when I click on the add photo it opens up the photo selector and then automatically closes. I cannot select any photos no matter how they were uploaded. Any suggestions?

The answer I received from support, after everything was already working good....FWIW:



I just uploaded your image to your Auctiva account from my end. We just integrated the Auctiva Uploader into the listing creation page instead of the HTML Uploader that was there before, so I suspect that change is the reason you are having trouble uploading your images.



When you click one of the "Select an Image" buttons within your account and then click the blue "Upload" button, you should see the Auctiva Uploader interface with the folders on your computer displayed in a column on the right-hand side of the page. When you choose the folder your images are located in on that list, they should show in the area to the right.



If you drag the images you'd like to upload into the field below that or add then using the "Add" or "Add All" buttons and then click the "Upload" button on the bottom of the page, the images should be uploaded and you should be able to use them for your listings.



If you do not see the Auctiva Uploader interface when you click the "Upload" button, it is most likely that your browser is blocking the installation of the required Active X component, which should be installed automatically.



If this is indeed being blocked by Internet Explorer, you should see an information bar along the top of your browser saying that it is being blocked and you should be able to right-click that bar to agree to the installation. The following page of the Microsoft website shows what this will look like: [url] http://www.microsoft.com/protect/yourself/downloads/activex.mspx[/url]



We have received some reports that the Active X component is not installing automatically as it should when the uploader is accessed from the listing creation page. If it is not working for you, please try clicking the “Upload Images” link under the “Images” tab within your account and then click the “Auctiva Uploader” link. If the Active X component properly installs from there, it should then work when you access it from the listing creation page.



If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.



Sincerely,



Auctiva Support

bwdyk, thanks yea I saw the active x wanting to install and I let it install. After the first time that the uploader ran after the active x installed was when I had a problem with clicking on the add photo button and the photo selector opening and automatically closing. I restarted IE 8 and went back into the same saved listing and I was able to select the images that I had uploaded. If it works on several more listings then I will post back that IE may need to be restarted.

------AND BTW TO TECHNICAL SUPPORT------

NO YOUR BROWSER SHOULD NOT HAVE THE SECURITY SET SO LOW THAT ACTIVE X COMPONENTS INSTALL AUTOMATICALLY WITH OUT YOUR ACCEPTING THE INSTALLATION! DAH

Hi Auctiva,
Please help!!
Why would you change the basic Html Uploader
Making us have to go thru extra steps to put a picture in our listings??
That's just stupid.
I like to click on the pics I need right from the listing, and upload them at the time of listing.
PLEASE BRING THAT FUNCTION BACK
Thank you.
Ray

Hi Ray,

Even though the HTML Uploader is no longer integrated into the listing creation page, you should still be able to upload your images from the lister page while you are creating each individual listing using the new uploader. If you are having trouble using the new uploader, I recommend contacting our customer support team for further assistance.

The HTML Uploader is far more resource intensive than the new uploader that has been integrated into the listing creation page and, given that most users do their uploading from the listing creation page, swapping out the HTML uploader for the new, more efficient uploader was a necessary step toward maintaining an image uploading service that is as reliable as possible.

You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

You can always use the basic uploader before you start your listing so that you won't have to use the fancy new one while you are making your ad. I personally LOVE the new uploader--the basic one always seemed to freeze up and you could only load small images. But with the new uploader, I haven't had a problem--no failures due to the image being too large.

I have actually saved a lot of time using the new uploader--I drag entire folders to the bottom and hit upload. That's a big time saver! I don't recall the basic uploader being able to add images that quickly. It drove me nuts--You had to hit "browse" and click on each image you wanted, one at a time, and then hope that they aren't too large when you hit upload.

I will never ever want to use the basic uploader again.

Size of images was never a problem, all mine are taken at 640 x 480 Then cropped.
The thing is on the listing where it says select an image, I would click on the first one, it would bring me to the upload page, I would click on each image I wanted, hit up load, then after I uploaded them, the screen would disappear, and the pics would be on the listing IN order.
Now I have to drag all the images, hit upload, once they are uploaded, you have to wait until they show up on the upload images page,( the page you come to when you first hit select an image)They show up immediately in the Manage images web page, but you have to wait for them on the upload page.
Then you have to click each image again. then go back to the listing page.
Seems like more steps to me.........
Am I missing something here?

Hi Th1ngz4u,

Thanks for the clarification. The behavior you have described is actually not consistent with how the new uploader is supposed to work (or how it works for me).

I attempted to replicate this behavior, however, when I dragged the images I wanted to upload into the uploading queue and clicked "Upload", the uploader pop-up window closed automatically after the upload was complete and the images were placed in the "Select an Image" boxes in the order they were placed in the uploading queue.

I'm not quite sure why your experience would differ but, if you continue to encounter the problem you have described, I recommend contacting our customer support team for further assistance.

-Mike

Thanks Mike
for the timely responses, guess I'll just have to get used to it. I was using Turbo Lister, but found Auctiva to be a lot better.
Now if I can just get used to the pic thing....LOL
Have a Wonderful Holiday Season.
Or Can I Say Merry Christmas and a Happy New Year
Thank you for Auctiva.
Ray

Hi. Yesterday I finally managed to upload the new uploader. Then I couldn't use my dell editor anymore. First I couldn't file any edited pictures. Then I couldn't even edit. This was all right after I uploaded the thing.
I tried to uninstall the program and it said my computer couldn't uninstall it. Then I did a system restore and the new uploader is gone, and dell editor works good again.
I haven't listed in two days.
Now I actually tried to upload the darn thing again to see if it could work better today, and I can't get it to upload for the life of me.

Well, I usually don't have any problems with any of Auctiva's updates but this new image loader is a big problem. Generally I upload all of my pictures before I start listing and don't have any problems, but I sometimes take pictures at the last minute or want to use pictures I have stored on a flash drive. This new uploader from within the listing form takes forever. Forever to start up........(the Java square just sits there and sits there).The images themselves upload quickly but then after that's done it just takes forever to finish up. It just took a little over 11 minutes to upload 3 pictures. Not good. The old uploader popped them in right way and I kept on typing. Any suggestions?