Servers Moving Friday night 9pm

Suggestion for next time: when you state Servers Moving Thursday Night.. .why not ACTUALLY move them on Thursday night... instead of WEDNESDAY night????!!!!

The IT folks that Auctiva employs must be real cheap... or just plain dumb. Why not move the servers when eBay is down? WHY do this on a regular production night? And why not send an email to all users letting everyone know WELL IN ADVANCE that this is happening??? Like I said.. they're either very cheap (and inexperienced) or just plain dumb. Or maybe a little of both...

Dear Jeff & Auctiva Staff,

Just wanted to send a you a BIG THANK YOU for all the hard work you and your staff have done. This must have been a trying yet exciting time. I, along with many Auctiva users, appreciate all the efforts and long hours put into making Auctiva work smoothly. I'm sure there were lots of bumps and obsticles along the way but in the end you guys have provided one great service. Your response to our questions and concerns speaks measures. Thanks for keeping us updated as much as possible. Keep up the good work!

Hi Jeff,
I too had assumed that you did the move last night because not only did my pictures disappear, but half of my auctions could not be read due to problems with the templates.
It did not seem like the usual maintainence cycle.
This is not a complaint, just letting you know what we were experiencing here in Florida.
Not sure when it started, but I could not view most of my auction content from 2AM to 6:30 AM CST.

This isn't a reply but a question. The last two items I sent to e bay through auctiva haven't went completely through. E-bay has sent me emails stating that they want to thank me for choosing their gallery service, but that "The host in your url could not be found". I checked the links and they are correct all other pics are working. Any clue as to what may be going on. Sine you are doing all this work and moving thought it may have something to do with that so I didn't want to bother support with this yet. Thanks, Lyssa

Thanks Jeff, for all your hard work that you and your staff do, to make this a great service to us for FREE... don't let the people that nag get to you. Have a great day, and looking forward to the new transaction. Cynthia

quote:

wlslady

Hi wlslady,

I think the links have changed the new ones will not have www. on so the old images links do not work.

James

Congratulations on the move. You guys have a great site! I am looking forwards to seeing it improved. Your listing form is the fastest and easiest of all! Keep up the good work!

This is by no means a complaint. Just scared. I'm not very computer savy, and the terminology scares me. I love using Auctiva, but when the problem is resloved with the pictures will I have to do anything? I find this site very easy to use, and that is very important to me. I have stuck it out in the past and will continue to stick with you. I just wish I could use the insurance option to generate revenue for the site. But when I use it, it does not allow me to combine purchases. I hear that ebay will be working with you guys soon to resolve this issue. Thank you again for a novice user friendly site.

I agree with everything Bobmill stated!

Thanks for the kind words. I can assure you, we are working our tails off to make this happen. We have run through every scenario possible to make this as seamless as possible.. and I can assure you the best solution was to do maintenance last night.. and do the move tonight. We want to get these SUPER fast servers in our SUPER fast colo working by this weekend as we know how important weekends are for our sellers. Many of our staff are planning on working 24 hours today and tonight to get this done before Friday (in fact a bunch of them worked all last night in preparation). I don't think people realize what a monumental task it is to move the amount of equipment we have for our site.

Part of the move involves changes to the DNS, which as most people now takes time to propagate... so we had to start part of that task ahead of time, hence some issues this morning. We are doing some things to attempt to minimize the risk of downtime, but with something of this scale there WILL BE issues and downtime. But if everything goes as planned, and we are up on Friday, everyone will be happy with our performance this weekend.

Hang in there, and trust we are doing 100% of everything in our power to get this done and also are being completely open about the process.

Bill Belcamino
COO - Auctiva

Roars of Applause!!!

My second question. Should I wait until this weekend to list?

I'm keeping the faith and listing away as we speak!

Mike, what about your pictures?

Right now I am down. If it is not up again by friday aevening I may have to end everything. Yikes I had a great week going too.

You and me both. But I would rather wait to list. Then to waste money with no pictures. I've been getting emails all morning.

I just started on ebay for a while just to avoid a terrible situation. If all goes well I will be doing alot of cutting and pasting this weekend. I just hope they get the pictures up again as soon as possible. I think they said that will be first priority.

Hey Jeff can you try that in english for us non computer ling people? By the way my pictures are back.

Could you guys make that alert sign a little less flashy and not as big? LOL. JUST KIDDING. Thanks for at least letting us know.