Site Down

the image hosting is still there just can't acces the site to get to them.

is anyone receiving a an under construction from auctiva.

We did a site release this morning and some of our web servers did not come back up properly. We're working on bringing those back up (or taking them out of the server rotation) so that everyone will be back to hitting the website.

Should be resolved in a few minutes. If that is not the case I will post another update.

-Kevin

Thanks Kevin for the quick reply.

thanks kev

For those who are not able to resolve www.auctiva.com right now, here is a direct IP that should bring up the site for you:

(Removed URL to direct server)

Still working to resolve why www.auctiva.com is not resolving for some users.

-Kevin

One note on that direct URL: This is a temporary link and I will be taking that down later today. I will post giving at least a 1 hour warning before doing so.

www.auctiva.com should be resolving for everyone again now. If it does not for you, make sure to refresh/close your browser. If that still does not work, please let us know.

Can't prepare listing because when I click on shipping tools, there are no options for priority, etc. nor can I put in dimensions of packages because it remains blank. Site must be down still.

The shipping section of the listing form is messed up. I cannot select any shipping options - i.e. - First Class, Priority, etc.

Are you both using www.auctiva.com or hitting the site via the direct IP address I gave out earlier?

Please make sure to go back to using www.auctiva.com.
I will check with support staff to see if there are any specific issues with shipping services.

-Kevin

Kevin

I can access the site by the main url.

Appreciate your fast response.

Chad

I can access the site without problem at www.auctiva.com but it's the shipping tools section that is messed up. It looks different and there are no selections that can be made. Consequently, I am unable to list anything.

Hi florida.granny & queenofcollectibles,

I just tried to replicate the behavior you are describing but was unable to do so. The only thing I could think of that would cause the shipping options to be unavailable is if you have "Arrange for Local Pick-up" selected in the "Shipping Tools" section. If that is the case, you should be able to see the shipping services once you select "Flat Rate Shipping" or "Calculated Shipping".

If you are still unable to see the shipping options in the "shipping tools" section of your Auctiva lister page, please follow up with us, and we'll be happy to continue assisting you.

-Mike

I am still having the problem. It is the same whether I use one of my profiles or select new listing. I have calculated shipping checked which is what I want, but there are no mail classes to choose from.

I just lost the shipping information as well, with no ability to select shipping. I was copying another listing and only changing some pics and descriptions.

I am experiencing the same thing with the shipping. I can post a saved listing just fine. However, if I try to create a similar listing, the shipping method area is blank and there are no options for UPS ground, Priority mail, etc. On calculated shipping any ways, fixed shipping works fine, but I do not use that. Heck of a day for this to happen, when Ebay motors has a 50 cent insertion! Hope you're able to fix this today!

Hi Best Values (& others),

Thanks for following up with us regarding this matter. I was just informed by our technical team that the issue causing this odd shipping service behavior has been resolved. If you continue to experience this problem, it is most likely because your browser cache has not been cleared since prior to our update, in which case, you should be able to resolve it by clearing your browser cache.

If you encounter any additional technical issues with respect to your Auctiva account, please let us know by posting to this thread.

-Mike

I have it working now with both Internet Explorer and Firefox. Tried both to make sure problem was resolved and right now it seems to be for me. Thanks for the speedy service......I will let you know if it happens again.

OK.....now the shipping tools section is twice as big as it has areas for both fixed rate and calculated shipping even though I have calculated selected. This will slow down listing as you will have to be very careful that you are filling in the correct information for calculated or fixed depending on how you ship......not good......

Hi queenofcollectibles,

Yes, this change was made to allow sellers the freedom of using calculated shipping for domestic shipments and flat rate shipping for international shipments and vis versa. This is an option that eBay added to their lister page a few months ago and, as a result, we had received numerous suggestions that we add that option to our listing format as well.

-Mike

Still having the shipping problem here. I have flat rate shipping chosen and it shows as Local Pick Up only in the preview. I cleared my cache and have tried it on both IE and Firefox. Both are showing Pick Up Only, even though I have the correct Flat Rate Shipping clicked in the shipping options.

Local Pick Up only in preview now showing in ALL my saved listings.

Correct Flate Rate shipping is checked.

Kevin, Mike = Please help...

Now I am able to enter the shipping method (UPS Ground, USPS, etc.). When I go to list, there is no error message, but the listing does not upload to Ebay. When I look into my error messages, I get the following: Provide a valid value for <WeightMajor> and <WeightMinor>. Does anyone know what this means and have suggestion on how to correct?

I'm receiving this error (At least one domestic shipping service is required if any international shipping services are selected) even though I have everything selected correctly. Before lunch there were no errors, and now there are errors right before I need to list them. HELP AUCTIVA!!!!

My preview also shows 'local pick up only' even though I have calculated shipping checked. I contacted support and their response was:

The preview is used for making sure the description looks correct. The rest of the information is applied to your listing by eBay when we submite your listing to them. Your listing will post with what ever you have selected in the listing.

Thank you,
Auctiva Support

That's not a good change. A preview should show what you have checked. That's a preview. Bad change on Auctiva's part.

Hi Community,

We are currently aware that, when you preview your listings from the Auctiva lister page, they will state "Local Pick-up Only" in the shipping section. Our technical team is aware of this issue and we will have it resolved as soon as possible. In the mean time, you are welcome to post these listings and the resulting active eBay listings will reflect the shipping options you selected on the lister page.

We have also received several reports in which listings are failing to post and for which the "<WeightMajor> and <WeightMinor>." API error is being returned. Our technical team is currently investigating that issue as well and, while I don't have many details now, I will post further updates on that issue to this thread as additional information becomes available.

-Mike

I am having shipping issues, as well. No matter what I enter, it lists local pick up only. I hope I can list this today... I need it to close on Sunday!

Hi Community.

Update - I just spoke to our technical team regarding the issue that is causing the "Provide a valid value for <WeightMajor> and <WeightMinor>." API error to be returned, and we are hoping to have a fix in place for this problem within about an hour. Therefore, if you have listings that are currently failing as a result of this error, I recommend trying to post them in a little over an hour.

On a separate note, our technical team is also working to resolve the issue that is causing the preview to incorrectly show shipping as "Local Pick-up Only". We expect this issue to be resolved a bit later today as well, and I will post further updates to this thread when additional information becomes available.

Thanks for understanding.

-Mike

I have a lot of listings I am trying to get ready to post later today. If I prepare them now, will they function properly after the fix is done? Basically, if I prepare some listings now to post later on, will they work or will I need to go back through them all to fix? Thanks for the help with this and everything else today. This has been the only problem I experienced in 3 months (far better than I ever had with Turbo Lister or Seller's Assistant!)

Hi gearheadworld,

Yes, if you prepare your listings now, you will be able to post them successfully without making any further changes after we release a fix for this issue.

-Mike

Hi Mike,
Do you know why I am still receiving this error or is it still a glich in the system?(At least one domestic shipping service is required if any international shipping services are selected)
I need these listings to go up without errors.
Please help! Thanks for your help!

It is now 3:15pm and I still have problems with shipping. All my auctions say "pick up only" and "will not ship international" no matter how many times I change it & save. I have cleared my browser cache, restarted my computer and still the same errors, very frustrating.

Hi Community,

Update - I was just informed by our technical team that the issue that was previously causing listings to fail to post due the "<WeightMajor> and <WeightMinor>." API error, as well as other shipping service related errors, has been resolved. Therefore, you should now be able to post any listings that were failing to post due to one of these errors without making any further changes.

If you encounter any additional errors that don't seem to be appropriate under teh circumstances, please let us know by posting to this thread.

-Mike

Hi 1266,

The issue you are describing ONLY affects the preview of your listing so, regardless of what the preview says, the resulting active listings will reflect the shipping services you chose on the lister page once submitted to eBay. Our technical team is currently working on a solution to this problem and we expect to have it resolved later this evening, most likely by about 5 PM PT.

-Mike

FYI- I cannot list at this point as I keep getting an error that my listing cannot be posted as I don't have shipping specified (which I do), and that because of this, the sales tax feature will not work. I expect this is being repaired with the other issues but thought I'd throw this along to the techies. Thanks.

None of the templates are working for me today. The only one that is pulling information from my seller detail profile is terms of sale. Payment, Shipping, About Us, etc.. is not working. Should I wait to create any new listings, or will they all be updated once the problem is solved.

Hi Community,

Update - I was just notified by our technical team that the issue of the "Pick Up Only" shipping option erroneously being displayed on the listing preview will not be resolved until tomorrow morning at the earliest. I will post again to this thread when this issue has been resolved.

-Mike

Hi papergoy & PurifyLife,

The issues you are describing don't sound like problems that would be corrected by any of the work we are doing at present. For further assistance with the issues you are encountering, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike