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Been 6 minutes now and online chat is "Your request is important to us. Please wait, an operator will be with you shortly"
I cant access saved listings, It takes forever to pull a new listing template up. I cannot access and upload photos...I cleared cache and history rebooted, used multiple browsers and same result...Are the technical difficulties still happening or have you resolved?
While there was an interval where the site was reported as slow for some users afterwards, the technical difficulties causing the initial reports of errors was resolved yesterday before noon.
If you are still encountering troubles with any of the aspects of the site you mention, please file a support case from under the Help tab of your account letting us know the specifics of what is occurring for you so we can look into it further.
It isn't just you! I have had problems with the site for days now. It is taking forever to load any page. I cannot upload photos ...JAVA just spins and spins forever. I called and talked to a rep. who I finally told, I'll check the problems out on my new computer and see if the problems persist. They DO! I cannot load photos with the new computer either so I isn't my computer causing the problems.
I have work to do and if I can't use this site, I'm out a lot of money. Auctiva, please check to see if you can fix these problems. Is the new Java a problem? Please check into instead of saying "It's not us!" Anybody else getting malware notices that have either gotten in to your computer or that is being blocked? I am not getting the notices on my new computer, but then Auctiva isn't allowing me to even do anything on it. So, now what? Any help here? Can the admin. on here check to see who I talked with earlier today and tell him I wasted a phone call and a whole day (again) trying to use this site and all I got was "It must be your computer." Nope! My new one cannot load anything either. It's YOU!
I’m sorry to hear that you have been experiencing difficulties with our site over the last few days, but I am not aware of any technical difficulties on our site that would prevent you from uploading images nor block you from accessing certain pages on our site.
However, the Auctiva Uploader relies on Java and a Java update was released recently, so it is possible that these new issues you are experiencing are related to an issue with the latest Java update, especially since you are encountering these difficulties on multiple computers.
The first thing I recommend trying (if you have not done so already) is checking to make sure you are running the latest version of Java, which you can do by going to https://www.java.com/verify/ and clicking the provided button.
If you are informed that the version of Java you are running is out of date, I recommend updating to the latest version when prompted.
On the other hand, if you are informed that you are already running the latest version of Java, I then recommend completely uninstalling Java from your computers and then downloading and installing the latest version anew from https://www.java.com.
Once you have updated or uninstalled/reinstalled Java, I then recommend restarting your computers to ensure the updates take effect.
It is not particularly uncommon for some users to encounter image uploading difficulties when new versions of Java are released, and I am hopeful that one of these measures will resolve the issues you have been facing recently.
I also do not know of anything on our site of things that would explain the malware notices you are receiving on one of your computers but, given the circumstances, I do think it would be a good idea to run a malware scan to further explore whether it may have been infected with some malware.
If you continue to encounter similar difficulties after trying these measures, please follow up with our Customer Support team directly using one of the options under the “Help” tab within your account and we will be happy to continue working with you on this.
I have the new version of Java on both computers. I have run 3 malware scans from avg, malwarebytes, and spybot. I don't have a virus bc they are blocking these attempts to get on my computer. They all started coming in AFTER I updated Java through the Auctiva site. Java came in while I was trying to upload and wouldn't let me proceed with it until I updated. This is in the middle of my uploading photos and I had been uploading previously earlier that day. After that, have been bombarded with malware attempts coming in. I took it off. I then made sure I had the new version on the main computer and I could upload photos for a bit. Now...nada. I should be able to use Auctiva on my new computer and it is the same thing. I sat for 7 minutes just waiting for my saved listings to come up. Then, that took awhile for me to open a listing to work on it. This is not optimal service. So aside from the Java issue, I still can't get anything listed.
Well, here we go again.... I cannot get pages to load, when I try to save the listing, it just spins and spins. I have to wait forever for it to stop, and then when it does, it doesn't go out the way it should. I have to hit "listing" at the top to get it to go out as if it was saved.
What is going on? I hardly ever get to list without any problems anymore. It is not my computer as my other computer is doing the same things. Could we try to get this site working without the delays, glitches, etc.? I lose money by using Auctiva instead of making any.
I've cleared my cache on both computers trying to get it to work.
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