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I have been trying to list several items today and have only managed to get one listed. Problem is that everything is running super slow on Auctiva, or never loads, or freezes up.
Tried rebooting several times and cache clearing. The rest of my internet sites work OK, just Auctiva is running slooooow!
Anyone else haveing those problems?
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I am amazed that Auctiva is still in business; it's the most frustrating site on the entire Internet. After spending half an hour, or maybe even an hour, working on a listing, you go to save it and guess what? You wait for a long while, and then you are told that the connection is broken. You lost everything you entered! Start from scratch. And this has been going on for as long as I can remember. You would think that by now they would have fixed it. I never get this problem with any other sites.
Thankfully selling on ebay has taught me patience which is greatly needed on auctiva for about the last 7 months. Most of the time you can work around all the problems. As for the message server has attemped to redirect you. Just clear the message and hit upload again. It took me 3 times to get 11 pictures uploaded. As for the connection interrupted. This always makes me leary.You should be able to use your back up button to get to page before. Always double check your ebay listings if you were posting at this time. Twice the listings have double posted on me in the last 7 months.
Hi Community,

Thanks for letting us know about the behavior you are seeing. We are not receiving a whole bunch of reports of this nature so any problems that may be causing this do not appear to be very widespread. However, we are aware of these reports and our IT team is looking into them. We did just reboot a server that was running out of memory so that may alleviate this problem for some or all of you.

If you have any additional questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
Thanks for the reply. Like you say, the problem doesn't seem to be widespread.
I thought I was OK this morning and was able to list an auction with no trouble but when I tried another this afternoon it was the same old thing. I can upload pictures ok and get to the main listing page but it's when I try to go to 'Choose Diff Template', 'Preview', 'Error Check', etc. that the problem arises. Super slow or nothing; it usually just sits there.
It's probably my computer setup/configuration/whatever but two days ago all was fine!
quote:
Originally posted by VR:
I am amazed that Auctiva is still in business; it's the most frustrating site on the entire Internet. After spending half an hour, or maybe even an hour, working on a listing, you go to save it and guess what? You wait for a long while, and then you are told that the connection is broken. You lost everything you entered! Start from scratch. And this has been going on for as long as I can remember. You would think that by now they would have fixed it. I never get this problem with any other sites.


I have only been seeing this a lot recently. Sure I've seen the occasional problem, but most of the time it works great. On the whole, I really like the Auctiva service and I love the price.

I can live with an occasional problem or outage when listing. I can always work through it or come back and list tomorrow. I cannot live with a problems in the order processing end of things. That's why I don't use Auctiva checkout anymore. I did have buyers reporting occasional problems there. Most of the time it was fine, but that is not good enough for the buyer's end of things. It would have to be virtually bulletproof and 99.99 percent available for me to use it.
I started having the same problems yesterday and sent a request to support. According to them the site is fine. I cleared my cache, ran virus & spyware scans and cleaned my registry with no result. I too am only having problems with this site. Shipping info is missing when I try to relist and freeze ups are common. I have been with the site for years and have not run into these problems before. I just sent the additional info to customer support. By the way anyone find that Live Chat is rarely available???

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