SLOOOOW !

i am having the same problems still cannot upload more then a couple pictures then the uploader freezes. hopefully this issue gets fixed soon.

When are they going to get this up and running? I can barely get a listing on, it is the slowest thing ever - why didn't they just leave well enough alone - I hate to say it but I think I am going to have to go with some other service - what a shame - I love the Auctiva templates, but I can't make any money this way.

I am amazed that Auctiva is still in business; it's the most frustrating site on the entire Internet. After spending half an hour, or maybe even an hour, working on a listing, you go to save it and guess what? You wait for a long while, and then you are told that the connection is broken. You lost everything you entered! Start from scratch. And this has been going on for as long as I can remember. You would think that by now they would have fixed it. I never get this problem with any other sites.

Thankfully selling on ebay has taught me patience which is greatly needed on auctiva for about the last 7 months. Most of the time you can work around all the problems. As for the message server has attemped to redirect you. Just clear the message and hit upload again. It took me 3 times to get 11 pictures uploaded. As for the connection interrupted. This always makes me leary.You should be able to use your back up button to get to page before. Always double check your ebay listings if you were posting at this time. Twice the listings have double posted on me in the last 7 months.

Hi Community,

Thanks for letting us know about the behavior you are seeing. We are not receiving a whole bunch of reports of this nature so any problems that may be causing this do not appear to be very widespread. However, we are aware of these reports and our IT team is looking into them. We did just reboot a server that was running out of memory so that may alleviate this problem for some or all of you.

If you have any additional questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thanks for the reply. Like you say, the problem doesn't seem to be widespread.
I thought I was OK this morning and was able to list an auction with no trouble but when I tried another this afternoon it was the same old thing. I can upload pictures ok and get to the main listing page but it's when I try to go to 'Choose Diff Template', 'Preview', 'Error Check', etc. that the problem arises. Super slow or nothing; it usually just sits there.
It's probably my computer setup/configuration/whatever but two days ago all was fine!

Just because people aren't reporting doesn't mean they aren't experiencing. I frequently have to stop and start or reload pages several times to get the progress bar to even start moving - or it moves at a snail's pace when it does. I'm usually too busy trying to get it to work to bother trying to report it.

quote:

Originally posted by VR:
I am amazed that Auctiva is still in business; it's the most frustrating site on the entire Internet. After spending half an hour, or maybe even an hour, working on a listing, you go to save it and guess what? You wait for a long while, and then you are told that the connection is broken. You lost everything you entered! Start from scratch. And this has been going on for as long as I can remember. You would think that by now they would have fixed it. I never get this problem with any other sites.

I have only been seeing this a lot recently. Sure I've seen the occasional problem, but most of the time it works great. On the whole, I really like the Auctiva service and I love the price.

I can live with an occasional problem or outage when listing. I can always work through it or come back and list tomorrow. I cannot live with a problems in the order processing end of things. That's why I don't use Auctiva checkout anymore. I did have buyers reporting occasional problems there. Most of the time it was fine, but that is not good enough for the buyer's end of things. It would have to be virtually bulletproof and 99.99 percent available for me to use it.

Way way slow tonight STILL

quote:

Bluedaemon23

Excellently put, Bluedaemon23 !! You are talking about me. When Auctiva is this slow and steals precious time, who can "afford" five minutes to report a problem? Not me.

quote:

We are not receiving a whole bunch of reports of this nature so any problems that may be causing this do not appear to be very widespread

Oh no? Look at all the posts again, Mike D. - then think about how many people don't come to the boards to tell about it, or write to just c/s. It IS very! wide spread....

Just fix it already. Its probably effecting EVERYONE, but only a few voice complaints or write in, so the excuse is 'it's not widespread' and 'our IT team is on it'. Please, read your own message boards.

I started having the same problems yesterday and sent a request to support. According to them the site is fine. I cleared my cache, ran virus & spyware scans and cleaned my registry with no result. I too am only having problems with this site. Shipping info is missing when I try to relist and freeze ups are common. I have been with the site for years and have not run into these problems before. I just sent the additional info to customer support. By the way anyone find that Live Chat is rarely available???

So, after a painfully slow 1 1/2 hour session, I finally was ready to post my auction. I skipped error check, preview, and schedule to avoid further problems and delay. I hit "Post" and got an error message. My discription has disappeared!
I think it's Miller time!

I am dreading the fact that I have to start making my listings here in like another 30 minutes. I don't anticipate getting many done today - doesn't sound like they've fixed this site yet, if they ever will? I don't see posts from any higher ups saying that they plan to.

Unusable now. Serious doubts if auctiva is viable anymore for me.

Very slow. Finally got one listing as far as description done, but can not get pics to upload. Any idea when this will be fixed???

I just noticed that it is slow again, I did the clear cache and cookies routine and it is still slow and timing out.

I will do a report...
Annette

I am putting in a help request for each time the site is slow. I want to help them to pinpoint this problem because I really like auctiva but the slowness and time outs are frustrating. I wonder if we all did this it would help--

Annette

I've found it virtually impossible to list for the past few days. I LOVE Auctiva, and don't want to go elsewhere...but this is my livelihood.

pocomo, I read that post from Auctiva. What caught my eye was "relatively small subset of our users ". Not sure I like being referred to as a Subset or what that actually means but if it's those of us that are unable to use Auctiva anymore then I guess I'm a member of the "Subset"!

yes.. its not about being slow, its that there server is not working correctly, with many different errors, timeing out, bad server request, photos wont upload, getting these gray box errors, then sometimes it works, but when it does work, it has taken me over an hour to post one listing on ebay, yea it is so frustrating, i sent in all kinds of emails to advise them of each error, they stated to turn off my ebay toolbar, and turn off my firewall, dont understand why now all of a sudden i need to turn them off when 2 wks ago i didnt have too. i refuse to turn off my firewall to accomadate there issues. this is getting old, time to look for a new site i guess. good luck all

tomas...I also read the post from Auctiva regarding the multitude of problems with the site lately..and you're right we're actually referred to as a 'subset'. I will indeed remember that as I ride off into the 'sunset' with my 'subset'...

Hi Community,

Update - Our IT team located the problem that was likely accountable for the behavior described in this thread last night and made some changes to our server configuration that we expect will prevent these errors from occurring. This has also been posted on the following thread in the "News" section of our forum: https://community.auctiva.com/e...081020411/m/64610418

If you continue experiencing problems of this nature, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/free-au...tware-help/help.aspx

-Mike

Great! I just listed an item and encountered absolutely no problems. Fast & Smooth. I guess (hope!) I am no longer a member of the "Subset" Thanks Auctiva.

I can't believe it! Been working for 2 hours w/o a problem!!!!

The part of the above post that says:
Our IT team located the problem that was likely accountable for the behavior described in this thread last night
still bugs me because they're acting like they "just found out about it!" last night, and like they fixed it ASAP when that is not the case - they ignored our complaints for a whole week before they took any action.

But for this hour, I'll be grateful it's working as should. Not going to stop pasting my new descriptions into Word though so I don't lose them. It's happened before this week and I'm sure it will happen again.

Well, unfortunately, I guess I am still part of that "subset" because I am having as many problems as ever - nothing has changed - sometimes I can't even load the site! Unfortunately I am going to have to look for an alternative, this is just too slow, and there are way too many error messages. Makes me sad, I have loved it here.

Had the same problems plaguing me, now cannot input item description because editor gives error message every time i open a saved listing (tried multiple ones). Also, I am unable to crop pics. I don't know what's been going on lately, but I seem to be having an inordinate amount of trouble using auctiva (myself and my customers as well).
And I've filed 2 cases in the last month or so with a pretty slow response time, maybe it's too early in the morning (I'm in EDT). Hope this is fixed soon.

I'm fairly new to the message boards but have been reading them lately as I am having problems as well but somewhat different. I do see the slowness but I am having trouble getting the auctions to post to eBay. If I schedule the auctions only about half make it to eBay and the rest are rejected with the error saying i am accepting unauthorized payment methods. Not true, as I have edited all of my listings and profiles. Often I have to 'post' an item as many as 6 times to get it to go to eBay. It finally does go without me making any changes - just punching it over and over. Anyonw else seeing this? Thanks

Hello! rparr52, I checked a few of your listings on eBay, and saw that you have "Immediate shipment with Money Order or Paypal" in your item description, which may be the reason some are getting rejected by eBay. Hope that helps and good luck with your sales!

Thanks. I'll try removing that - forgot it was in there. I thought they just checked the defaults. Because all of my listings passed the 'error check' at Auctiva.

Hi there rparr52, that's defintely the problem. ANY reference to money orders or checks is flagged by ebay and your listings will not post. I found out about a month ago as I was having the exact same problem. I had one reference to money orders and once I changed that, all listings posted immediately.

Oh yeah...the site appears to be back to the old speed for the last 12 hours or so on my end. Thanks...from the subset...

Thanks to Auctiva Rebecca and kidlongshot!! Took out that one reference in the wording of my listing and everything has been fine since. Thanks! Guess I should have posted to the message boards a week ago. Would have saved a lot of time and frustration. THANKS AGAIN!

LOL here we go again....see my new thread.
Can't even get the login page to load.
I guess you really do get what you pay for..........