SLOOOOW !

i am having the same problems still cannot upload more then a couple pictures then the uploader freezes. hopefully this issue gets fixed soon.

When are they going to get this up and running? I can barely get a listing on, it is the slowest thing ever - why didn't they just leave well enough alone - I hate to say it but I think I am going to have to go with some other service - what a shame - I love the Auctiva templates, but I can't make any money this way.

I am amazed that Auctiva is still in business; it's the most frustrating site on the entire Internet. After spending half an hour, or maybe even an hour, working on a listing, you go to save it and guess what? You wait for a long while, and then you are told that the connection is broken. You lost everything you entered! Start from scratch. And this has been going on for as long as I can remember. You would think that by now they would have fixed it. I never get this problem with any other sites.

Thankfully selling on ebay has taught me patience which is greatly needed on auctiva for about the last 7 months. Most of the time you can work around all the problems. As for the message server has attemped to redirect you. Just clear the message and hit upload again. It took me 3 times to get 11 pictures uploaded. As for the connection interrupted. This always makes me leary.You should be able to use your back up button to get to page before. Always double check your ebay listings if you were posting at this time. Twice the listings have double posted on me in the last 7 months.

Hi Community,

Thanks for letting us know about the behavior you are seeing. We are not receiving a whole bunch of reports of this nature so any problems that may be causing this do not appear to be very widespread. However, we are aware of these reports and our IT team is looking into them. We did just reboot a server that was running out of memory so that may alleviate this problem for some or all of you.

If you have any additional questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thanks for the reply. Like you say, the problem doesn't seem to be widespread.
I thought I was OK this morning and was able to list an auction with no trouble but when I tried another this afternoon it was the same old thing. I can upload pictures ok and get to the main listing page but it's when I try to go to 'Choose Diff Template', 'Preview', 'Error Check', etc. that the problem arises. Super slow or nothing; it usually just sits there.
It's probably my computer setup/configuration/whatever but two days ago all was fine!

Just because people aren't reporting doesn't mean they aren't experiencing. I frequently have to stop and start or reload pages several times to get the progress bar to even start moving - or it moves at a snail's pace when it does. I'm usually too busy trying to get it to work to bother trying to report it.

quote:

Originally posted by VR:
I am amazed that Auctiva is still in business; it's the most frustrating site on the entire Internet. After spending half an hour, or maybe even an hour, working on a listing, you go to save it and guess what? You wait for a long while, and then you are told that the connection is broken. You lost everything you entered! Start from scratch. And this has been going on for as long as I can remember. You would think that by now they would have fixed it. I never get this problem with any other sites.

I have only been seeing this a lot recently. Sure I've seen the occasional problem, but most of the time it works great. On the whole, I really like the Auctiva service and I love the price.

I can live with an occasional problem or outage when listing. I can always work through it or come back and list tomorrow. I cannot live with a problems in the order processing end of things. That's why I don't use Auctiva checkout anymore. I did have buyers reporting occasional problems there. Most of the time it was fine, but that is not good enough for the buyer's end of things. It would have to be virtually bulletproof and 99.99 percent available for me to use it.

Way way slow tonight STILL

quote:

Bluedaemon23

Excellently put, Bluedaemon23 !! You are talking about me. When Auctiva is this slow and steals precious time, who can "afford" five minutes to report a problem? Not me.

quote:

We are not receiving a whole bunch of reports of this nature so any problems that may be causing this do not appear to be very widespread

Oh no? Look at all the posts again, Mike D. - then think about how many people don't come to the boards to tell about it, or write to just c/s. It IS very! wide spread....

Just fix it already. Its probably effecting EVERYONE, but only a few voice complaints or write in, so the excuse is 'it's not widespread' and 'our IT team is on it'. Please, read your own message boards.

I started having the same problems yesterday and sent a request to support. According to them the site is fine. I cleared my cache, ran virus & spyware scans and cleaned my registry with no result. I too am only having problems with this site. Shipping info is missing when I try to relist and freeze ups are common. I have been with the site for years and have not run into these problems before. I just sent the additional info to customer support. By the way anyone find that Live Chat is rarely available???

So, after a painfully slow 1 1/2 hour session, I finally was ready to post my auction. I skipped error check, preview, and schedule to avoid further problems and delay. I hit "Post" and got an error message. My discription has disappeared!
I think it's Miller time!

I am dreading the fact that I have to start making my listings here in like another 30 minutes. I don't anticipate getting many done today - doesn't sound like they've fixed this site yet, if they ever will? I don't see posts from any higher ups saying that they plan to.

Unusable now. Serious doubts if auctiva is viable anymore for me.

Very slow. Finally got one listing as far as description done, but can not get pics to upload. Any idea when this will be fixed???

I just noticed that it is slow again, I did the clear cache and cookies routine and it is still slow and timing out.

I will do a report...
Annette

I am putting in a help request for each time the site is slow. I want to help them to pinpoint this problem because I really like auctiva but the slowness and time outs are frustrating. I wonder if we all did this it would help--

Annette