Some listings won't post

I just wanted to bump this up because I still have 3 listings that won't post.

I love you Auctiva - but when my support answer is to try to repost the items... hmmm...

I'm going to need a little more help than that.

My listings seem to post ok when I go look at my active listings in ebay. The Auctiva 'saved listings' which usually shows a post date isn't keeping up.

Well, I've figured out my "problem"...

If my listing has a particular picture in it, the listing will not post. If I remove that picture, the listing posts fine. The picture is my company logo. I have it in many listings already posted, and I haven't changed it for months and months, so I don't know why this is happening.

Auctiva is great, but I wish that someone would contact me to let me know why this is happening. Even a simple "we don't know how to fix it, but we recognize you are having a problem" would be great. Just something to let me know that you have acknowledged my problem.

Wow, that's peculiar, Roxi. I'd definitely be interested in hearing what the actual problem is..

I'm just going to keep bumping this up until someone from Auctiva swings by to answer.

i am not 'from Auctiva' but i'm pretty sure that this error is related to the problem that E-BAY has been having that they have yet to fix (and aren't sure when it will be fixed)

from what i understand it has nothing to do with Auctiva. it is happening with all third party launching services.

i had one listing with this error yesterday and i checked E-BAY and the listing had actually posted so i would be careful and check on E-BAY before rescheduling or relaunching.

Thanks for your suggestion, but let me clarify that this is NOT the API thing. My listings are not posting at all, and I am NOT getting the API error. When I remove one particular picture from my listings, they post fine.

So it seems to have something to do with the picture. However, I have many aucions running which have this particular picture, and they are running fine and the picture is showing fine. So I'm at a loss.

Hi cakethings,

Were you receiving the message to the effect of "There is an image in your description tha tis located on your computer...."?

If so, then your company logo is located on your computer and has not been uploade into Auctiva. The reason for the error message is because, since the image is on your computer, you'd be able to see it when it's posted, but nobody else would.

To remedy this situation, just add your company logo using the Freetiva image button on the design editor(it has a yellow icon with a mountain on it) and it should post successfully.

If this is not the situation you're experiencing, I apologize.

-Mike

quote:

for your suggestion, but let me clarify that this is NOT the API thing. My listings are not posting at all, and I am NOT getting the API error. When I remove one particular picture from my listings, they post fine.

No, the image is already uploaded here and I've been using it in my auctions for months.

When I try to post, it schedules the listing to post immediately. Then after about 2 hours, it cancels the posting, with a message that it "took too long" or something to that extent.

Very confusing. All the rest of my pictures appear to be fine.

I am having teh same problem for over a week not, It just keeps failing to post and it stops because it takes too long. If anybody knows how to fix, please let me know.
Thanks

Hi Jeanie,

I checked your account and notice you have had 2 listings that have failed to post and the folllowing error message was returned: "Not Posted in Time".

This is a non-specific error message generated in response to a communication error between Auctiva and eBay.

You should be able to post these listings successfully without making any changes.

-Mike

Hi Mike,
I have tried re-posting them approx. 5 times and I get the same message. Would it be better to just start these 2 over as a new listing, since it appears my new listings are posting with no problems.
Thanks

Hi Jeanie,

Hmmm...that's strange. Yes, that sounds like a good idea. First, you may want to try using the "Create from Similar" option on the Listings tab so you don't have to retype the entire listing.

-Mike

I tried create from similar, same problem. I then when directly to Ebay to list it by cutting and pasting the info and the first time I got a weird message from Ebay about a problem with an Add On program and it closed down my Ebay. I tried it again and got them both listed on Ebay. All my other auctions seem to be uploading okay, Maybe there was just some kind of problem with the picture or code in the listing. Thanks for your help.

Hi Jeanie,

Sorry my suggestions didn't do the trick...but I am glad to hear you got your listings posted=)

-Mike