Store categories disappear after relisting

philatelynyMember

It seems like unless you create your listing through Auctiva, your store categories disappear.

When I make my listings through eBay and they end, I come to Auctiva to re-list them only to find that the store categories that I set are gone. So, if i re-list them back on eBay they won't have a store category.

Any solution for me here?

3/21/169:57 AM

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Original Post

auctivacraigAuctiva Support Manager

Hello philatelyny -

We are not aware of an issue with eBay store categories when relisting items and when relisting from the Closed Listings page of accounts.

It sounds like we'll need to look a bit deeper into this in your account. Please let us know a few examples of where this has occurred from your account in a support case as well as any other details regarding these relists and we'll be happy to take a look into it. You can file a support case at any time from under the Help tab of the site as we have support representatives responding to support cases 24 x 7.

- Craig

3/21/1612:16 PM

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