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Hi I'm a long term ebayer but noobie at auctiva. I have currently set up all my auctions and store items through ebay and noticed that auctiva bar/scrolling window automatically appeared in them without my help. This i thought was fab, very clever... then i noticed this little bar started to go wrong.

As i revise my items and listed new items through the ebay site the little bar did'nt keep up and has got a bit confused. Is there a way i can refresh it or reimport these listings into auctivas memory?

The revised items are still showing the previous products image on the bar, even tho the ebay listing shows the correct one. Also the newly listed items were first listed without photos, i have now attached photos to ebay but the wee bar doesnt seem to know this.

Anyone please help, ive tried pressing all kinds of buttons on this site to with no change.
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Original Post
Hi binkyjenni,

This information is updated by our listing maintenance service, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page, and is done about every 6 hours. Once your updated prices/end times are reflected on your active listings page, they should be displayed in your store window the next time it refreshes, which it does about every 4 hours.

In the event that you revise an item to change the header/gallery image, however, the Auctiva store/store window will not automatically update to reflect the new image. In order to receive help updating your Auctiva store/store window images to reflect the current gallery/header images that are being used in your listings, please contact our support department using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

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