Store Window DISABLED but still showing after 7 days

Hi deecy,

Disabling the store window in your setting merely stops the insertion of the store window into your newly created listings.

To remove the store window from your active listings you must delete the store window html from the html description using eBay's "Revise Item" form. The html description can be found at Auctiva -> Store -> Store Window -> Store Window HTML. The store window html lies between ASW tags.

Until our current bandwidth situation is resolved, we're limiting the number of items displayed in the store window to 8, and turning off the store window during peak hours.

-Mike

In the intervening 7 days I had closed my account with Auctiva, only checking my listing and seeing the store window was still there made me reactivate it to find out what was going on.

Can it be right that even though you aren't displaying my images and that the store is disableded and I have closed my account you window still boldly scrolls on my ebay pages? If you don't have the resources to fulfill the expectations of your customers you should remove the windows from your website, having them on Ebay only encorouges other naive people to sign up to sub standard service.

My store window shows 2 or 3 images I have 25 in my shop, the store window has never shown more than two or three images and I always had 25 in my shop.

deecy,

I just checked your account and your 1 active eBay listing is being displayed in your store window.

We are not a sub standard service and we are fully capable of providing stellar service, as we always have, for our greater than 50,000 customers.

This is simply a growing pain we are experiencing due to a relationship-gone-wrong with our bandwidth provider, which is causing us to negotiate a deal with a new provider that is equipped to handle our growth. A discussion of the bandwidth problem we're currently facing can be found at https://community.auctiva.com/eve/forums/a/tpc/f/455...161084551#4161084551

We appreciate your patience and understanding with regard to this matter.

-Mike

I have had much trouble with my store window, till I finally disabled it and removed everything from my store.

1. I changed the titles of my listing from "Free shipping" to "$1.59 USA shipping" but in the store it still had "free shipping"
VERY VERY BAD!!! ( NOT GOOD AT ALL!!
And so did my all listings inside the store; when I update ebay, auctiva stays the same.

2. I changed the titles over and under the store window 3 times, it does not update correctly. The last time I changed it was well over 12 hours ago, yet it still looks the same.

Besides all that, my pictures randomly disapear from my listings. Has happened 3 times in the last 24 hours. I had friends from across the country check it online - just to make sure it was some setting on my comp - it wasnt. The pictures were gone.

They all came back within an hour- but who knows if that lost me sales??

Mosey,

The titles are not updated by our listing maintenance, which is why the titles will stay the same in your Auctiva store and store window even after you revise them on eBay.

If you would prefer these listings not be displayed in your store window, you can make these items hidden at Auctiva -> Store(tab) -> Edit Items. Any items that are made hidden will no longer be displayed in your Auctiva store, nor will they be displayed in your store window the next time it refreshes, which it does about every 2 hours.

We had an image server crash in the middle of last night and we've been working since then to correct all the image availability problems caused by this.

Images were back up for most users by about 11 AM PST, and were up for all users by a few hours later.

-Mike