Why is my store window not displaying?
I have it set up to do so and my items are set to be shown, why is it no longer working?
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Same problem here. I've had this problem for over a week now and I have everything set for it to display on my listings. In fact, I haven't changed anything but I checked anyway and they are set correctly.
Hi watchinu,
I reviewed your account and found that the scrolling gallery has not been appended to your current listings because partial scrolling gallery HTML code, specifically the <!--ASW--!> tag, is already present in the HTML of each listing. Our scrolling gallery appendage service does not append scrolling galleries to such listings because the presence of that tag generally means a scrolling gallery is already present.
Please file a support request regarding this matter using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and a member of our customer support team will guide you through the process of correcting this problem.
Simple-Cinema,
I also reviewed your account and found that the scrolling gallery is no longer being appended to your listings because your token is no longer valid. In order to correct this problem, you just need to generate a new token by clicking the "Ebay Settings" link under the "My Account" tab within your account, and then clicking the "Get New Token" link on the ensuing page.
Once you have generated a new token, the scrolling gallery will be appended to any new listings you create. Also, if you contact our customer support department after doing so, we will be able to have the scrolling gallery appended any of your current listings to which it has not already been added.
-Mike
I reviewed your account and found that the scrolling gallery has not been appended to your current listings because partial scrolling gallery HTML code, specifically the <!--ASW--!> tag, is already present in the HTML of each listing. Our scrolling gallery appendage service does not append scrolling galleries to such listings because the presence of that tag generally means a scrolling gallery is already present.
Please file a support request regarding this matter using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and a member of our customer support team will guide you through the process of correcting this problem.
Simple-Cinema,
I also reviewed your account and found that the scrolling gallery is no longer being appended to your listings because your token is no longer valid. In order to correct this problem, you just need to generate a new token by clicking the "Ebay Settings" link under the "My Account" tab within your account, and then clicking the "Get New Token" link on the ensuing page.
Once you have generated a new token, the scrolling gallery will be appended to any new listings you create. Also, if you contact our customer support department after doing so, we will be able to have the scrolling gallery appended any of your current listings to which it has not already been added.
-Mike
Thanks for the help Mike 
Hi watchinu,
You're welcome!
-Mike
You're welcome!
-Mike
Help Pls !!! I have been trying since 11:30am EST today to bring up new listing, images and contact help ... nothing is working. Scrolling gallery is not working either.
I really need help getting everything to work again so I can list. I just signed up for community so I could post this.
If someone could contact help for me since I can't, I'd be very grateful.
Everything was fine until approx 11:30am EST
Thank you so much!!
I really need help getting everything to work again so I can list. I just signed up for community so I could post this.
If someone could contact help for me since I can't, I'd be very grateful.
Everything was fine until approx 11:30am EST
Thank you so much!!
Hi available2you,
We are not experiencing any technical difficulties that would account for the behavior you are describing so, since you are unable to access your Auctiva account, there is most likely some aspect of your network or router configuration that is blocking you from being able to access our site.
Can you please describe exactly what happens when you try to access your Auctiva account? If you browser displays any error messages, please include the exact text of those error messages. It would also be helpful to know how you connect to the internet, including whether or not you use a router.
-Mike
We are not experiencing any technical difficulties that would account for the behavior you are describing so, since you are unable to access your Auctiva account, there is most likely some aspect of your network or router configuration that is blocking you from being able to access our site.
Can you please describe exactly what happens when you try to access your Auctiva account? If you browser displays any error messages, please include the exact text of those error messages. It would also be helpful to know how you connect to the internet, including whether or not you use a router.
-Mike
Hi Mike,
Thank you sooooooo much for replying so quickly, it is appreciated!
Murphy's Law kicked in and everything appears to be accessible again. Store window scrolling is appearing in listings again. I can get to new listing page and saved listings. Haven't tried uploading imagines yet, but fingers crossed that is working again as well.
When I was having problems before, there were no error messages, just that whatever was being clicked on would not open. At one point, when I was clicked on Help button, that did have an error message one time that said page not availabe, the rest of the time it just wouldn't open.
I don't have a router, I'm such a puter dummy, not sure what it is, though I think it has something to with being wireless, which I am not.
My internet connection is aol via cable and for the most part works well with Auctiva.
This morning, @ approx 11:30am EST was when everything went crazy. I had composed a listing, clicked on Save Listing and when I clicked on Continue editing saved listing, that's when nothing would open up. I did a disk cleanup thinking maybe that might be a problem, but nothing worked until now.
Whatever happened to free things up again, I don't know, but ..... am going to call you Mike the Magican from now on!!
Thank you again Mike the Magican, I sincerely appreciate your speedy response! The few times I have had to contact Auctiva Support, the response has been lightening fast, very courteous and always helpful. You and your team are the BEST !!!
Happy Holidays!
available2you
Thank you sooooooo much for replying so quickly, it is appreciated!
Murphy's Law kicked in and everything appears to be accessible again. Store window scrolling is appearing in listings again. I can get to new listing page and saved listings. Haven't tried uploading imagines yet, but fingers crossed that is working again as well.
When I was having problems before, there were no error messages, just that whatever was being clicked on would not open. At one point, when I was clicked on Help button, that did have an error message one time that said page not availabe, the rest of the time it just wouldn't open.
I don't have a router, I'm such a puter dummy, not sure what it is, though I think it has something to with being wireless, which I am not.
My internet connection is aol via cable and for the most part works well with Auctiva.
This morning, @ approx 11:30am EST was when everything went crazy. I had composed a listing, clicked on Save Listing and when I clicked on Continue editing saved listing, that's when nothing would open up. I did a disk cleanup thinking maybe that might be a problem, but nothing worked until now.
Whatever happened to free things up again, I don't know, but ..... am going to call you Mike the Magican from now on!!
Thank you again Mike the Magican, I sincerely appreciate your speedy response! The few times I have had to contact Auctiva Support, the response has been lightening fast, very courteous and always helpful. You and your team are the BEST !!!
Happy Holidays!
available2you
Hi available2you,
Thanks for the encouraging words regarding our customer support team, and I'm pleased to hear you are able to access your Auctiva account once again. This may come as a surprise, but I must admit that I didn't do anything to alleviate the problems you were facing. However, I don't mind being called "Mike the Magician" anyway
There have actually been some ongoing issues between our ISP and AOL lately that has caused many AOL customers to experience slow connection speeds on the Auctiva website, which I suspect were accountable for the behavior you were experiencing. We have a support case open with our ISP, Cogent, and are currently counting on them to get this matter worked out with AOL.
Unfortunately, it doesn't really sound like the connection speed issue between AOL and Cogent will be resolved any time too soon though. Based on our communications with Cogent, it sounds like both parties are receiving a lot of complaints pertaining to connection speed, especially during peak hours, and that they are going to have to work out a deal to get more lines running between them.
We're also going to begin using a second ISP in the near future so, if this issue is still ongoing at that point, we'll be able to alleviate this issue by routing all of our AOL connections through that ISP. However, it will probably be a couple months before this is accomplished, so we're really hoping that AOL and Cogent will have worked out a deal by then.
If the problems you have been experiencing actually weren't associated with the problem I described above, I hope the content of my response doesn't get you too concerned. I hope you have an enjoyable holiday season as well!
-Mike
Thanks for the encouraging words regarding our customer support team, and I'm pleased to hear you are able to access your Auctiva account once again. This may come as a surprise, but I must admit that I didn't do anything to alleviate the problems you were facing. However, I don't mind being called "Mike the Magician" anyway
There have actually been some ongoing issues between our ISP and AOL lately that has caused many AOL customers to experience slow connection speeds on the Auctiva website, which I suspect were accountable for the behavior you were experiencing. We have a support case open with our ISP, Cogent, and are currently counting on them to get this matter worked out with AOL.
Unfortunately, it doesn't really sound like the connection speed issue between AOL and Cogent will be resolved any time too soon though. Based on our communications with Cogent, it sounds like both parties are receiving a lot of complaints pertaining to connection speed, especially during peak hours, and that they are going to have to work out a deal to get more lines running between them.
We're also going to begin using a second ISP in the near future so, if this issue is still ongoing at that point, we'll be able to alleviate this issue by routing all of our AOL connections through that ISP. However, it will probably be a couple months before this is accomplished, so we're really hoping that AOL and Cogent will have worked out a deal by then.
If the problems you have been experiencing actually weren't associated with the problem I described above, I hope the content of my response doesn't get you too concerned. I hope you have an enjoyable holiday season as well!
-Mike