store window not showing up after 24 hours?

Hi Ravenia,


It appears 35 of your 46 eBay listings have been imported into Auctiva, so there are most likely 11 listings that are yet to be appended with the store window. I added your account to the list to reconcile with eBay, which should import your remaining listings and append them with the store window within 4-6 hours.

There is no way for you to manually import your listings into Auctiva, but you can manually add the store window by pasting the store window html into the html description of your listings using eBay's "Revise Item" form. The store window html can be founf at Auctiva -> Store(tab) -> Store Window -> Store Window HTML.

I hope this helps=)

-Mike

hi Mike,

Thanks for responding, I really appreciate it.

I just have one more question after reading your response.. if I copy and paste the html code into my auction listings, will it appear twice on each item's auction page? (ie. once from the html code that I pasted in, and once from auto. submission that Auctiva provides? Or, does Auctiva NOT automatically insert the window into each page? I guess that is more than one question.

To simplify, is Auctiva store window a feature that sometimes 'automatically inserts' into my eBay listings (ie. as I list them?) Or, do I need to turn the feature off and then just add the html to each listing I do from now on?

Thank you again Mike.

Sincerely,

Ravenia

Hi Ravenia,

The Auctiva store window is automatically inserted into your listings when they're imported into Auctiva. If you paste the store window html into a listing before it's imported, a second store window will not be added once it's imported.

Inserting the html manually into each listing sis definitely an option, but really, the store window should automatically be added to each listing when it's imported.

-Mike

Hello again Mike,

Thanks, I'm starting to understand now, I think.

So typically Auctiva automatically imports the listings on an ongoing basis, right?

Thanks again for the help, it is very much appreciated... as is the service that Auctiva offers.

Ravenia

Hi Ravenia,

Yep, we import on an ongoing basis. Typically, 4-6 hours goes by between each import batch on your account.

-Mike

Great! Thanks kindly for the clarification!

Have a great evening,

Ravenia

just following on from this conversation, do the prices in the store and window get updated every 4-6 hours as well?
Since joining your service I have seen 1 update to the store (and then window) but no price updates or further listing updates... (ebay user name: crangon). Thanks for your answer in advance!

crangon,

The prices are updated by our listing maintenance which is done every 6 hours and will be reflected in your Auctiva store and active listings page.

Once the prices are updated on these pages, they'll be update on the Auctiva store window the next time it refreshes. The store window refreshes about every 2 hours.

Your store window also may be cached by your browser, causing you not to see the updates. Try clearing your cache via the following process:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Options -> Privacy -> Clear All.

Remember to close all browser windows but one while clearing your cache.

I hope this helps=)

-Mike

I see that the store and the window have auto updated - great!
Still one question though, does the store window only show the next 12 listings to finish?
I ask this because my store is now up to date but the store window does not show all the listings?