Taking Too Long to Link to Store

wjoycemMember

Hi There,

I know this topic has been discussed before, but I can't find any clear answer. I've been running Auctiva auctions for about a week now and have checked this many, many times, so I know it's not just a temporary glitch. If I click on the link to my store within a listing, it takes 2 full minutes to load. I have timed it and am not exaggerating. I have DSL. This is way too long to expect any customer to wait for a link to load. So it is neither helping sales nor the impression that Auctiva is giving to the public. Can anything be done about this? It would help sellers and Auctiva alike.

Thanks,

wjoycem

5/21/083:45 PM

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auctivamikedAuctiva Customer Support Manager

Hi wjoycem,

I just visited your Auctiva store at http://store.auctiva.com/wjoycem, and the store page loaded almost instantaneously so, unless this is an intermittent problem that happens to not be occurring right now, I'm more inclined to believe this issue is associated with your internet connection as opposed to a problem with our system. Perhaps some others will come along and corroborate my experience.

Since we are not receiving similar reports from other customers and we are unable to reproduce the behavior you are describing, I recommend contacting your ISP and see if they can diagnose why it is taking your Auctiva store page so long to load on your machine.

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on out help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

5/21/084:28 PM

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wjoycemMember

Hi Mike,

Thanks for the reply! It loads fast from within Auctiva for me - definitely instantaneously - just not by clicking the link inside an active listing from within eBay. I'm not have delays with anything else. I'll keep watching it though and see if "it goes away" by itself.

Thanks again,

wjoycem

5/21/085:03 PM

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