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9 replies

templates are gone

W wimomMember
I thought earlier today I was about as mad as I was going to get at Auctiva. WRONG! NOW, not only did they screw up with all of their runtime errors that kept me from listing all day, but now the auctions I was able to squeak by are ALL SCREWED UP! Many of the templates are half missing, and the basketball template I use quite often is COMPLETELY GONE, along with my item descriptions! So basically, all that shows on these auctions are pictures - Auctiva has completely lost all of my item descriptions with all of their screw-ups! Do you know how many hours of work this is??? How would you like it if you typed up long item descriptions only to have Auctiva "lose" them with all of their freakin errors??? Now I've got to go through all of my auctions manually and end them all, and many of them had bids that I've now got to cancel so that I can add BACK the descriptions on all of these auctions. Anybody else finding their descriptions are now missing from their auctions, or at the very least parts of the templates are missing??? Here I thought I had seen every possible technical problem with these guys but they proved me wrong tonight.
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V vettestreasuresMember
I just noticed that my templates are not displaying either and I have filed a support request. I have auctions ending soon, so I am concerned, too. Hopefully it won't be long and they will be fixed. I think Auctiva may be getting more business than the server can handle. I tried to access the site earlier and it said "SERVER TOO BUSY". Perhaps this is the result of a free service that has reached it's capacity to handle so many listings...just don't know. Hang in there, maybe it will be fixed soon. Hope so!!
W wimomMember
vette's, are your templates just partially missing or do you have entire DESCRIPTIONS that are completely gone? All of the descriptions that I used the basketball template for (I sell a lot of basketball clothing) are completely gone and so I've had to spend hours re-adding the descriptions to each and every auction and I'm VERY angry that they are screwing up even auctions I managed to get through today.
S 1960srwMember
After reading this post I went and checked mine and sure enough they are screwed up also. I have one aution ending tommorrow that is just pictures and the outline of the template. No discription or rest of template. Most of the others I checked do have pictures and parts of the template, but not all of it. I sure hope they fix this soon.
These last few days are really the only time I have had any real problems on this site. Now it seems as though it has crashed and burned. Not only with new listings but stuff that's allready posted for some time.
A auctivajeffAuctiva CEO
You're descriptions aren't gone.

The background image is missing and so it's white text on a white background. Click and hold your left mouse button and drag across where your description should be and you'll highlight the area and will see it's still there.

We should have those images back in a few minutes, we were just making a quick change over that took a few minutes longer than expected.
A auntveronicaMember
quote:
Originally posted by Auctiva Jeff:
You're descriptions aren't gone.

The background image is missing and so it's white text on a white background. Click and hold your left mouse button and drag across where your description should be and you'll highlight the area and will see it's still there.

We should have those images back in a few minutes, we were just making a quick change over that took a few minutes longer than expected.


There are absolutely NO templates showing on my listings...nothing. Makes them look horrible...sigh.
Q queenmabMember
i keep reading about 'a few minutes' and 'only from 12-2 am'.. refering to problems last nite (esp. templates etc..) well, i was listing (or trying to) last nite, and i couldn't view most of my template either, and this was around 10-11 EST.. which is obv.7-8 pm in CA.. how that is in the '12-2' range i have no idea... but here's an idea... if you need to move something, can't you make a COPY of it first, then move the copy to the new place, make sure it's there, and then change the link to the new template location? why is like actually moving from one place to another? i don't think someone is packing up the templates in a box and driving them somewhere new, are they??? Roll Eyes

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