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I am new to this. I listed about 5 or 6 items with no problems. templates were beautiful. two items sold. I tried listing an item with a new template ,and the preview worked, but the template never showed in the listing. Now several of my other auctions lost their templates in the last few days. what happened?
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Hi,

Define "disappear"? Confused Are they disappearing from Saved Lisings, Active Listings (meaning the code was deleted at eBay), or something else?

When they were checked with Preview, was that from within the Listing editor, or the Preview Icon on the Saved Listings page? If it was from within the Listing editor, is it possible that a SAVE of the listing failed to account for the loss?

Are these Auctiva stock templates or Custom templates? If they are stock templates, which ones?

Danno
I can only think of two possibilities:

1. The template code didn't SAVE and wasn't in the submission. A check of the original saved listing might help determine if it didn't save. A run-down (step by step) of the procedure you are using to create, save, and submit each listing might reveal the cause.

2. Update was made after the submission to remove all of the code at eBay, e.g. someone hacked your account and removed the code. No revision or revision date is showing, so that possibility seems low. However, there are absolutely no traces of the template. Even the copyright info (comment code) for the template is gone.

I would suggest opening a Support Case, so Auctiva can begin an investigation. They may have logs they keep to determine what happened for each event.

Danno

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