templates dissappear after a few days

Hi,

Define "disappear"? Are they disappearing from Saved Lisings, Active Listings (meaning the code was deleted at eBay), or something else?

When they were checked with Preview, was that from within the Listing editor, or the Preview Icon on the Saved Listings page? If it was from within the Listing editor, is it possible that a SAVE of the listing failed to account for the loss?

Are these Auctiva stock templates or Custom templates? If they are stock templates, which ones?

Danno

When I first listeed them, they were ok. They were on Ebay when I looked at them last. Today when I opened them, there were no more templates on some. Thanks

Do you have links for the problem listings, and which template was used in each case?

Since removal of the Template would require an update/rewrite of the HTML code at the eBay system, that's a very spooky situation.

Danno

270292815439, 270292868049 these are the two listings that were still without templates, the templates used were the book template as in the others. I tried a music one for the Stravinsky listing, and the preview shoed it, but the actual listing did not.

I can only think of two possibilities:

1. The template code didn't SAVE and wasn't in the submission. A check of the original saved listing might help determine if it didn't save. A run-down (step by step) of the procedure you are using to create, save, and submit each listing might reveal the cause.

2. Update was made after the submission to remove all of the code at eBay, e.g. someone hacked your account and removed the code. No revision or revision date is showing, so that possibility seems low. However, there are absolutely no traces of the template. Even the copyright info (comment code) for the template is gone.

I would suggest opening a Support Case, so Auctiva can begin an investigation. They may have logs they keep to determine what happened for each event.

Danno

Still can not log in to Auctiva I even tried my other computer and all I get is "can not find the page". tried waht you said and deleted favorites & cleared Cookies & history. Still get same message.