TIRED OF GETTING "  " ALL OVER MY DESCRIPTIONS

Same problem.. was given the old . . this occasionally happens.

It is a hassle and a time waster. Happened today while their site issues are going on more than usual.

Auctiva.. why does this happen?????

Vickie

http://stores.shop.ebay.com/VI...ARIETY__W0QQ_armrsZ1

I too get this problem from time to time...

IF you are pasting your listings from word, use the little w button above the description square and it will strip the formatting to prevent nbsp. I rarely remember to do it but there is a fix.

...and it's still happening...

I'm glad I found this thread, because I thought I was going crackers when I looked at one of my listings on eBay - the item description was all in html!

"You saved it in html" said Auctiva when I reported the problem. While I thought this unlikely as I avoid html like the plague, I went along with their fix (which didn't work anyway) and carried on (after working out for myself how to correct it).

What a surprise - I found another listing on eBay the other day where the same thing had happened!

Now I know that this listing looked OK when it arrived on eBay because, ever since the last problem, I've been checking every single listing that goes live.

So, somehow, the Item Description has transformed from text to html with no input from me. Doubtless Auctiva will say it's an eBay problem, and eBay will say it's an Auctiva problem, BUT will somebody please sort it out.

quote:

Originally posted by eebahgoom:
...and it's still happening...

Now I know that this listing looked OK when it arrived on eBay because, ever since the last problem, I've been checking every single listing that goes live.

So, somehow, the Item Description has transformed from text to html with no input from me. Doubtless Auctiva will say it's an eBay problem, and eBay will say it's an Auctiva problem, BUT will somebody please sort it out.

Not to play devil's advocate here, but if the listing looked ok on ebay one day, then it looked messed up a few days later on ebay, then it's ebays problem. I believe that once you send a listing off to ebay, it's out of Auctivas' hands (or whatever listing service you use) and they don't have anything to do with the listing after that.
Now if you make a listing and you had copy/pasted in the description, then you could end up with messed up code when it goes to ebay. This happened to me too, and I realised it was because of copy/pasting from word. aside from that, I have been quite pleased with this service.

Sorry I can't offer you any advice, but I would take it up with ebay. of course they will pass the buck and blame someone else (this is ebay afterall!) but considering all the technical issues they have had lately, I'm certain they probably had something to do with it. I honestly don't know how else it would get so distorted without ebay's help.

Nap time--too much turkey!
Earl

Earl is correct once it leaves Auctiva it is all on eBay until you resist it. I have had this problem myself but it was caused by coping from MS word.

I now only use notepad to cut and past even when coping from Frontpage. I have not had the problem since I started using plain jane notepad.

Hi - I do not cut and paste from Microsoft. I use the notepad and it still happens, however, it actually shows up in listing before it goes live. I will look, it will look fine, then may go back for something and notice it there. Of course, if it is listed to ebay then it goes on there.

Vickie

Are these new listing's or existing that you are revising?

The   is a space, the other thing that I do is when I paste into Auctiva I select all in html and delete it then I paste it in standard mode from notepad.

I have seen this when I get lazy and paste from old listings but not once I have posted a clean listing.

I will pay more attention to this to see if I can nail this down as I have only seen it in a few listings of mine.

Have you put in a support ticket?

Mine or relists so far, that I may be revising font or something on. I did file support and was told it sometimes just happens. Thankfully it does not happen often or I would have dig deeper to see what real root of issue may be.

Vickie

I know exactly what causes this as it drove me mad for several weeks.

You are using your back browser to go back to other sections of your listing this is what is causing the problem.

I dont know anything about the technicalities as to why this happens. I just know that when I used the proper page links rather than my back browser to go back to other sections of the listing the problem stopped. LOL! took me a while to get used to it as I am an addict for using the back browser!!

Stop back browsing it should stop this very annoying problem.
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