Title above pic is Wrong!

Someone else recently reported this happening and this is what I told them. Hope it helps.

quote:

One thing you might try is this: Since the recent updates here you can now change the Template Title in the "Template" section of the listing form. Be sure to check and see if it says what it's supposed to say. If not, copy your new title in that field.

Of course, that means you need to use the Create Similar feature instead of just editing existing listings.

Maybe that'll work as a temporary fix, but definitely file a support request if you haven't already.

The template title does say what it's supposed to. And I am using the create similar. But when it is listed, the title above the pic is wrong.

I was finally able to get in and change it with IE. Now, we'll see if my next listing does it wrong again.

Wow, that's weird. Please do send in a support request (if you haven't) so they know to be looking into it.

I Create Similar all the time so I'd better be keeping an eye on my listings!

Yea, I haven't tried today, but I did one more last night and it was still doing it. Umm, heh, where do I file the support request?

It's still happening. How do I file a support request?

Hi SunshineAnnie,

The link to file a support request is at the bottom of the help page that can be reached by clicking the "Help" link at the very top of this forum page.

-- Auctiva David

Ok, done. I sent it last night.I left my last auction with the problem until I hear from support. Hope it's soon because my buyers are going to get very confused!

Well, I never heard back from support. Here's what I've decided. They changed something so that it doesn't automatically change the template title to match your ebay listing title. For a while it said what I wanted it to in the box (same as the listing title) but when the auction posted it was using a title from several auctions ago. Now, it does not automatically change, and you have to type it in yourself. Even tho I have the box checked that says match template title to listing or something like that. So, watch your template title boxes!

FYI, you should have at least gotten the auto-confirmation for your support request. If you didn't, be sure to check your spam folder.

Also, in the event that e-mails aren't making it you can also check the status of your request through the Help page.

FYI It was finally working right....but now it's not working again. Watch your template title. If you want it to be the same as the auction title you will proly have to type it in. Mine is staying same as the last listing if I don't type it in. Even with the box checked.

Hi, I am new to Auctiva and I could use some help with the same problem. I have been listing things with the "create similar" function and I realized after the fact that the title within my template is the title of an auction I listed last week. This title is stuck in all of my auctions that I have listed through Auctive. I do not see a template title anywhere when I create the listing. There is nowhere to type it in and there is no box to check to make it match the auction title. Can anyone help? Thanks. Debbie

Hi Community,

I have some information about this behavior that I think may be helpful to some users that have been contributing to this thread.

When you are creating a new listing from an existing saved listing and you enter a new title during that process, the "Template Title" field will automatically be updated to reflect the new title you have entered IF the title and template title fields were the same in the original saved listing you started working from.

If you are creating a new listing from a saved listing in which the contents of the “Title” and “Template Title” fields differ, the “Template Title” field will NOT be automatically updated to reflect the new title that you enter for the listing and you will then have to update the “Template Title” field manually if you would like them to match.

If the behavior you see is different than I described here, please contact our customer support team by mousing over the “My Account” tab and clicking the “File Support Case” option, and we will look into that for you.

-Mike