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Hi Community,

(I already posted this under the Images thread, but thought I should post it here too.)

I wanted to let you know that we had a small release today and added an easier way to include the eBay Gallery images in your listings.

Previously to have those images appear in your listings you would have to check the box to enable them, then select each image again one at a time. With today's release, you still have to check the box, but now the first 12 images you had already selected in the Auctiva Image Selection portion of the lister will automatically be input as the gallery images.

It would be even better to make that an Account Preference so you wouldn't even have to check the box on each listing, but this is a start and hopefully will save users time.

Thank you for your patience while we were updating earlier today, and happy selling!
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Hi itsjustme,

There is currently no Account Preference to allow the eBay Gallery images to be automatically added to each listing--that is a feature we hope to do for a future release. Sorry if my previous post wasn't clear on that.

Yesterday's release made it so that users would no longer have to re-select all the images they wanted to be used as eBay gallery images--now you only have to check the box (same as before) but now the first 12 images that you already selected for the listing will be automatically imported as gallery images.

As for the image border changes, if you plan on utilizing the eBay gallery images in most of your listings, I would recommend not adding image borders at this time. EBay's rules on the borders only apply to "their" hosted images (which the gallery & header images are), so to avoid any possible problems down the road I'd just stop adding them now. They will begin enforcing the no image borders policy (as well as the other image policies) sometime in 2013.

Hope that clears up any confusion!

in looking at the below I realize the size of Auctiva and even more baffled why they didn't even respond to my very very serious offer to pay the over $100 to do something they could then give/charge others for. Also if they are that large charging 5 dollars more per month (that of course features are added that are useful not just pretty) might add up to real money? 5 dollars times a big number is an even bigger number

"... When you operate as the largest third party development partner to a giant, such as eBay, your business direction and timing depends a great deal on the decisions that the other company makes. While not always easy or simple, we do our best to strike a balance between the development changes required by eBay and the functional needs of our customers.
Our Product Manager, Rebecca Miller, regularly communicates directly with eBay product managers and tries to stay ahead of any new changes coming down the pipeline. A big part of her job is to not only become familiar with the changes but understand what the impact of those changes will be on our customers. She coordinates with our awesome Auctiva development team and actively works to ensure that the Auctiva product will seamlessly sync up with eBay like it has done for over a decade.

When possible our Auctiva developers will do months of back-end preparation before a new eBay change goes into effect. Our Auctiva developers also have a speed-dial relationship with the eBay technical minds and eBay has done a good job of keeping us informed about what will be required to keep Auctiva working seamlessly with the online marketplace.

Generally these eBay changes are well-calendared, here at Auctiva we know that timing is everything, and our developers watch the clock and act quickly to push the Auctiva updates out as quickly as possible.

Occasionally, not all the parts click together as easily as we would like. In some instances, such as with the recent category change eBay initiated, Auctiva developers are unable to implement their Auctiva updates until the new eBay changes have been pushed live on their site. And try as we may, that’s when our users can unfortunately see a snag in the system as our changes sync up with what eBay has done.

Downtime Reactions

We all know that in the online world, downtime is a constant concern. Twitter, Facebook, even eBay all have their share of unforeseeable downtime issues despite massive amounts of time and money spent to prevent or at least minimize the impact. Servers crash; power is lost and generators fail; even back-up, off-site, 3rd party hosting companies go down and affect all the sites they are serving.

It’s not pretty and we realize that with our Auctiva sellers, time is money!

When the Auctiva site goes down or is unable to communicate with the eBay API, our customer support team and technicians move quickly to respond to support cases as well as get the site back up and running the way it was designed to.

Our Customer Support manager, Mike Davies, is never far from his cell phone, even while he’s away from the office, just in case an Auctiva support issue comes up that his team would need his input.

Mike is also one of the main contributors to our Auctiva Community Forums and also hosts our Auctiva 101 webinars. He’s a frequent seller on eBay and knows the Auctiva product inside and out. We’re proud to have him on our team.

eBay is on a steady course of growth and new developments, and we will continue to mold our product around the marketplace and their new features. It’s our goal to maintain the core of who we are as a company and maintain our commitment to our users in the process.

To stay up to date on new eBay changes or Auctiva developments, be sure to check out our community forums. We are also on Facebook and Twitter and are open to user feedback and input.

We appreciate your business and look forward to serving you for many more years.
Needless to say..when I found this on facebook earlier in week and read it...I sure did some head nodding...amazing!! I did post on forums asking about it being put somewhere in the community or an announcement page or something.

Here is that post link

I also posted on facebook about it being put on forums too, here is their response.

Auctiva Hi there. For urgent news and updates that we need our users to know about, we will post across all Auctiva channels (Facebook, Twitter, the Community Forum, the blog and the site). This blog post was not announcing any change in particular, but was a post regarding some of the background workings that go on at the company when we are working on updates.

September 24 at 2:43pm

But again, seems to me that this would be general information for ALL of us not just those who stumble upon it on facebook or other social sites.

Guess I like my social sites to be that social, not business, but in order to stay informed guess we have to mix business with social and be on facebook, tweeting, blogging, maybe my space or pinterest...who knows....

Though have been ASSURED that is not the case seems I see interesting information on there...that if we had an "announcement board" similar to ebays may keep ALL of us informed and not just those on social sites.

again, just my thought...and others may not agree...
Last edited by lookandbuyme

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