Trouble with images

I haven't been using Auctiva for very long, and I think it's a great facility BUT over the last few weeks the constant stream of image problems has begun to make me question my allegiance to the site.

Whilst the support is good, it would appear that they have signed up to a new uploading facility that doesn't work properly with Firefox. The advice is to switch to IE when I want to upload images!

There is also a constant stream of niggly image problems: not displaying images in scrolling galleries, not displaying header images etc. Frustrating and time consuming.

HEY SOMEONE WITH AUCTIVA! Your image upload server is having major problems. Will not upload images!

Same here. Can't upload any images. None of the methods work, and it doesn't make any difference which browser you use.

....Norm

Never had a problem before today - images uploading with about 99% failure rate whatever uploader I try!

I cannot upload new images also, is the site have some more tech trouble? It worked last night!

Same problems! Image import is resulting in "Failure" and I have had this problems several times over the past few months. Please advise as to a fix time on this!!!

TOday, I cannot upload either. Haven't had any problems since the big Amazon thingy.

I can't upload new images either with internet explorer.
I can use those already in the images folder, but when I want to add new ones, it just says failed.

Has anyone reported this image failing issue to auctiva?

I have reported it, but I encourage everyone else to file support tickets to garner some attention and a community response from Auctiva.

Perhaps using the title IMAGES FAIL TO UPLOAD IMAGES FAIL TO UPLOAD or something similar will grab someone's attention and let us know that they are working on it and give us an estimated time of repair.

I reported it ages ago but no response as of yet..this needs sorting please

I've reported all my problems, and get very friendly responses, but the same snags seem to happen again a few hours/days later.

This is the reponse I get when I report missing images from the scrolling gallery:

Hello,

I apologize for the inconvenience. I have just initiated the process by which your missing images will be created and they should be available in your Auctiva store and scrolling gallery within 4 hours.

Please let me know if I can be of further assistance.

Thank you,
Auctiva Support.

That's absolutely fine, but why does it keep on happening? I check every listing every day now to make sure the scrolling gallery is working.

...and this is the Firefox issue:

Also, if you are uploading your images while using the Java based version of the new "Auctiva Uploader" image uploader, then this might also be contributing to some images not properly displaying. This is because there appears to be a "bug" in the uploading software we are using that affects the Java based version. We have been in contact with the developer of this uploading software and expect this "bug" to be fixed some time soon.

However, if you sign into your Auctiva account through the Internet Explorer browser rather then Firefox, you should be able to use the new "Auctiva Uploader" without encountering this "bug" that is present when using this uploader in Firefox. This is because you would be using the Active X version of the "Auctiva Uploader" and not the Java based version. It is likely that your upload speed will also improve greatly when using this version of the Auctiva Uploader as well!

Can't agree, it's the Internet Explorer that seems to creating my problem, it cannot open the Internet site (www,auctiva etc) for some reason although it's working ok on my laptop

IMAGES SMIMAGES

I agree, the images are all coming back as "failed" when using Internet Explorer too.
Very frustrating and time consuming.

A wasted afternoon!..but I am glad it is not just me and is something out of my control.

keidee U.K.

I've tried it with IE (Auctiva uploader, Drag & drop AND the BASIC HTML uploader). NONE of them work. Also tried with my Maxthon browser. Not working at all.

Could someone from Auctiva PLEASE post something to the ""READ THIS FIRST" thread?

I love Auctiva - BUT - these image problems are really really hurting me - a couple of weeks ago, I had over 100 listings end on a Sunday with no pictures for people to look at. I agree with those who state that Auctiva has a great support staff but how often is thos going to happen? Fall quarter rush is beginning - since the majority of my sales are books - it is VERY necessary that my photo hosting works. I filed a support ticket as well. Has anyone received a reply to one yet?

upload your images to photobucket or picase select the switch to externally hosted images option in your listings cut and paste the link, your photo issue is now solved for new listings anyway. It's a simple solution and better than sitting here waiting for an answer.

There will be no answer from support for at least a couple of hours. They're in California, they party on Friday Night and don't awake on Saturday till at least noon.

....Norm

thanks efil and Norm for the parctical advice and the heads up. I don't have a photo bucket account, but I do have the paid flikr or whatever. I think I can do it from there...