Trouble with Revising Saved Listings...Brand New to Auctive..Pls Help!

OOOps! Obviously clueless....I didn't even spell Auctiva correctly. My bad!!!

Mine have always saved the same. Are you loading a new profile?

No. I am just using the "Edit" for a "Saved" listing.

Open the listing not using “edit” button. See if your information is there.

I opened one I hadn't looked at yet without using Edit and the same thing is going on with that one. PayPal isn't checked (& it was when I saved it) and the pictures are different and it says there is no template saved, but the Preview shows the template being used.

Is there someplace else I can retrieve the listings as they were originally saved?

Be sure to file a Customer Service Ticket and someone will be with you soon. Or there's the phone number that you can call that's on the home page.

Good luck,
Donna

Are you seeing your images in the auction and at the bottom?

I'm not sure what you are asking me about the images. I can see them in the preview, but not as originally saved. For example, I had 1 picture I used as the primary one for top and gallery and then, cropped for more detailed views. The pictures now show without the cropping I did. What you see at the bottom as I have chosen top & bottom for pictures through the template selection, is 3 pictures of the item without any of them having been cropped.

hmmk not sure what you are experiencing either. When I have tried to edit imported listings, if you add images to the box you get double pics.

I would have the originals in the description and if I did not select images in the boxes - it would look fine but no gallery image. If I added images to the boxes, then I would get the original in the ad and also all the images at the bottom of the auction page.

Are you using Auctiva to crop the pictures? I do mine before bringing them here so that is an area I am not familiar with.

Ok I think I misread, are these saved from the original posting or did you import them?

Have you set up your profiles yet?

Just so you know you are not alone...I am having similar problems. When I try to edit a 'saved' listing, very often the item specifics have disappeared, the shipping and handling section (where you can select your shipping and handling profile) is completely gone, and sometimes paypal is no longer selected. I went the rounds with customer support. I even sent them screen shots to show them the step-by-step process of what I was doing and what was happening. Their final answer? "We can't figure it out. Try using Firefox." Well, at least they did try!