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SUPPORT - ARE YOU THERE? FYI: The "File a support request form" is useless as there is no button or link to submit it. Or am I not seeing right? My concern: My scrolling store window does not seem to be updating (understand this is to occur about every 2 hours). Auctions that were listed on the 15th and 16th are still not showing. Hopefully this glitch will be rectified before the weekend !!!
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Hi b4glory,

Since you are unable to see the "Submit" button on the support request for, I suspect you are viewing a cached version of that page from when it was not working about a week ago. To correct this problem, please try clearing your cache via the following process:

For Internet Explorer, click on Tools -> Internet Options, on the “General Tab” click the "Delete Files" and check the box that says “Delete all offline content” Then click “Delete Cookies.”

For FireFox, click on Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

Once you have done this, if you refresh the page, you should be able to see the submit buttom on the support request page once again. If this doesn't do the trick, you can file your support request from: http://support.auctiva.com

-Mike

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