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I posted some items on ebay, auctiva read/imported the items and displays them in the scroll gallery. Later I updated the items on ebay (new photo's, categories) how do I get the gallery to update what it displays ? its still showing the old photo's and listing the old categories. I tried reset, its been about 4 hours since the changes.

Original Post
Hi Joe,

Thanks for posting your question here. Our system is currently not equipped to recognize when the header/gallery images have been changed in active listings and update the scrolling gallery images accordingly, but we can update those for you on request if you contact our customer support team.

I just went ahead and ran a command on your account that should update the scrolling gallery images for any of your items for which the header/gallery images have been changed and I expect that you will see the results within about 4 hours.

Unfortunately, we do not have a process available that will update change which Auctiva store categories your items show up in if you have changed the primary eBay listing categories they appear in since they were posted though.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab and selecting the “File Support Case” option.


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