uploader not working

Having the same problem. Have tried several times to upload images using the new uploader without any success. Have found a way round it by using the old images uploader http://www.auctiva.com/Aurigma/AurigmaUI.aspx

I've been having this problem on and off for the past week or so, started on Sunday 13th October when I couldn't do anything with Auctiva. My support case from that day has still not been responded to either.

Our remedy is to save the listing before trying to upload any images and that way when either uploaded fails to work (we've tried both) at least you don't loose your work.

With hundreds of listings up for sale and lots more to add it would be good to know if Auctiva are doing anything to fix the proble,. Anyone know if they are?

Hi Community,

I'm sorry to hear that you have been experiencing difficulties when attempting to upload images.

I do not feel I have enough specific details about the behavior any of you are seeing when you attempt to upload images to know what may be causing these difficulties, but I'm sure we could get to the bottom of these issues through some troubleshooting.

The only significant change that has taken place over the past week that has impacted the Auctiva Uploader is that a new version of Java was released, which has led to some difficulties for sellers who upload images using the Firefox or Chrome browsers.

Therefore, if you are using Firefox or Chrome, I recommend making sure that you have the latest version of Java installed using the “Do I have Java?” link under the “Free Java Download” button on the following page of the Java website:

http://www.java.com/en/download/index.jsp

If you do not currently have the latest version of Java installed, I recommend installing it from that very same page to see if that resolves the difficulties you are experiencing with the uploader.

If you continue to have trouble uploading your images once you have installed the latest Java update, or if you are using the Internet Explorer browser, please contact our Customer Support team directly from under the “Help” tab and we will be happy to continue working with you.

-Mike

Hi bencopple,

I was unable to find any support cases on this topic in our system when searching by the username and email address we have on file for you so, unless you entered different information when attempting to contact us, it appears that your case was not entered into our system successfully.

If you are still in need of assistance with this issue after reading the information I have provided above, please attempt to submit another support request regarding the matter by using the “File Support Case” option under the “Help” tab.

Once you have successfully submitted a support request, you should receive an email confirming that it has been received and you should be able to access it at any time using the “Check Support Case” option under the “Help” tab within your account.

-Mike