Hello. Ive used Auctiva to post auctions for a while now - but never used the shipping insurance. I dont understand how it works.
Usually, people pay me - I go to paypal (well now I guess it directs me to ebay shipping) and do a shipping label - and I add insurance based on the amount of the sale at that point - purchased with the shipping label.
I would still like to use this way to purchase and create shipping labels - and I know then, to NOT purchase shipping insurance at that point - but my questions is,
how, when, and where do I purchase and pay for shipping insurance through auctiva as Im creating my shipping label through Ebay/Paypal shipping labels?
Original Post
Hi Energy955,

Thanks for contributing to our forum. In order to purchase Auctiva Shipping Insurance policies for to cover an item that you will be shipping using an eBay/Paypal shipping labels, you will just need to decline the insurance that you are offered while printing your shipping label and then purchase shipping insurance for the shipment through your Auctiva account.

If you would like to purchase shipping insurance for a shipment through Auctiva manually, just go to your Sales page within Auctiva by mousing over the “Sales” tab and selecting “All” under Transactions and clicking the “Purchase Insurance” button (2nd from the left in the Actions column) for the desired item.

Once you have purchased insurance for the transaction through Auctiva, that button will appear pressed in and you will see “View Insurance” when you mouse over the button. At that point, you will also be able to click the button again to view the insurance details.

If you would prefer to set up your Auctiva to automatically generate shipping insurance policies for your transactions which meet certain conditions, I also recommend checking out our Auto Insure Rules feature by mousing over the “My Account” tab within your account and selecting “Auctiva Shipping Insurance” in the Settings section.

Any Auctiva Shipping Insurance policies you purchase will be billed to your Auctiva account and will be collected using your automatic payment method along with your other subscription fees during our regularly monthly billing cycles unless that have already been paid for from a prepaid balance.

If you would like to deposit funds into your account to be used toward future shipping insurance and subscription fees, you can do so at any time by mousing over the “My Account” tab within your account, selecting the “Make a Payment” option in the Billing section and then proceeding as directed.

I hope this helps. If you have any other questions about this, please feel free to contact our customer support team by mousing over the “Help” tab on our site and selecting the “File Support Case” option.

I wouldn't recommend buy Auctiva shipinsurance. The chances of reimbursement are rather small.
eBay requires paying the buyer almost immediately after a loss or damage claim

If you don't agree to pay the buyer, you lose a refund of the final value fee and PayPal fees and eBay freezes your PayPal account. One must wait 45 days before you can file a claim with Auctiva's shipsurance, then besides presenting evidence of loss, you must get the buyer to sign an affidavit swearing he didn't get the package.
It is difficult at the least to get someone to do this a month and a half after they received a refund. The affidavit is worded to scare the former buyer, with notices about fraud and jail time etc. If they don't sign the affidavit, and return it, you are not going to get paid by the insurance company. The chances are rather small that one can get this kind of cooperation, especially if they are in another country. Even then they can still deny the claim.
Two experiences with Auctiva insurance:
In case one, the buyer wouldn't respond at all to my emails requesting the affidavit. Then one day I received a regular mail envelope with the signed affidavit. The insurance company said that the signature wasn't that of the buyer, because they had other affidavits with a different signature. Note that one of the requirements is that you must be a handwriting expert.

In the second experience, which involved lost registered mail, I got the buyer to sign the affidavit before I was forced to refund his money, but Auctiva shipinsurance rejected this affidavit because it was signed too soon, that is before the end of the 45 day waiting period (I strung the buyer out for a month). This buyer refuses to sign another affidavit, he's long gotten his refund and lives in another country.
If you like having a false sense of security, and love aggravation, certainly buy Auctiva's insurance. It's quite a wild ride.


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