What have you done to the site?!!

I couldn't agree more! I can't select a photo unless I upload it. It won't let me schedule a listing either.....very frustrating & most unattractive.

I have to agree half of the page is a terrible
color blue, hard on my eyes!
it is all the way to the left side, too big for the screen, and the links are hard to see on this background,
Please, roll back, ebay is already killing us, now you too?
It was wonderful before this roll out, and did not have anywhere near the problems.

It's been like this for 2 days for me. I cleared my 'cache' in firefox and that fixed the "blue" screen problem, however now I can't add any descriptions to my listings... Been waiting for 2 days now to list my items.... I hope this is resolved soon!

I believe a hacker (and one with a very bad taste) is playing with the site, i have no other explanation.

It's working for me now I'm in the process of completing a listing but it looks like it used to.

I have to agree that the changes can't be called an upgrade, I am having trouble saving new listings when I create them using the "create similar" icon found to the right of some saved listings. I also am seeing occassions where the save button is grey-ed out and the only option is to choose 'save as new' In some cases after a couple "saves as new' I get a real 'save button. Also sometimes the item description field shows up and sometimes it does not when I am trying to modify an existing listing.
I don't mean to sound ungrateful but I feel that programmer time would be better spent creating an Excel like format that allowed people to breeze thru multiple listings rather than the current auctiva format. I've tried the "pay for versions of mister lister and auctiva lister and they were very frustrating and didn't work as well as this free auctiva, but if this is the upgrade I may have to look around a little more....Please help I don't want to give up on auctiva....
Sincerely
Trying to be patient in Cascade

I have been gone for a few weeks and come back to this! i am now putting listings on ebay through ebay. Please Please go back in time. this is a mess. are they going to pay us for lost sales?!

Auctiva used to be great..with all the new upgrades I am moving on. I just dont have the time to wait for things to be worked out

I agree - they have improved nothing - --- and now nothing works - I cannot save , list, upload photos, schedule --- on ie or mozilla - in fact the boards are the only things that are working !! - perhaps they should update and improve them so we cannot post on here either !

I'm not ready to give up yet. I'll give it some time to get worked out, afterall it is free to use. How many things do you know of anymore that are FREE? It is disappointing that I can't do any postings today though.....(Can only find the save button 50% of the time so why bother...)
good luck to all
marcianna

Since auctions are almost impossible to list with Auctiva now I have no doubt that many folks will end up having to go back to listing with eBay. I know I will if this doesn't clear up...and mighty soon. This is horrible....and I have nothing but good feelings for Auctiva.....till now.

Hey guys - thanks for ruining the site!

Now I can't save my auctions after I edit them half of the time, as the "Save" button is greyed out. Also, some auctions the description does not display when I go to edit them, so I can't change anything in the description.

Ever heard of the phrase "Don't fix what ain't broke?" ... now, how about putting the site back how it was so that I can actually use it properly again? Because if you don't, there's no option for me but to go elsewhere - I can't use the site while it's like this!!

I agree!! I can't relist any items or crop, resize etc Is anyone else having this problem? Thanks

Well, I do feel the same as all of you do right now, very upset, 2 days gone.

But do any of you remember when this was a weekly event when Auctiva when down with many issues every Sunday? It was horrible! But I stuck with this great FREE Site!

So there are rarely any issues now, 99% of the time the site has been smooth for a long time now.

But you can bet every time they do an update, just be prepared, this is the case. They said 1 hr, and anyone that's been here a few years like myself should know better, it's never just an hour or so..could be days..

Just find something eles to do you have been putting off, that's what I end up doing, I don't get so upset that way.

(Yes it can be costly, but you can always use ebay as a last resort if you must)

quote:

Ever heard of the phrase "Don't fix what ain't broke?" ...

eBay does a lot of updates and we've got to match them 1 for 1. So at a minimum we'll need to be doing just as many updates as eBay does, which is a lot.

Sure we do add other features, but I really doubt you'd rather have the site we had a year or two ago than the site we have now.

We're not like a word processor or spreadsheet program. You can't just download us and use us forever without really needing updates. We have to keep up with every change eBay makes. Many of which are substantial. They often give us less than a month to make the changes and we are almost always in the middle of other changes. Overall we do a pretty good job considering the frequency and amount of changes and short notice.

Thanks Jeff!

Let's just gang up on ebay, since all this mess is really all on their end!

Thanks for giving us the site, although I wish it could be faster!

I guess I should thank-you for going down once in a while, otherwise I wouldn't get anything else done around the house!

You're not ebay, and don't have the work force they have. We just all need more patient, and I myself will work on that!

I am sure you guys dread the site going down more than us, as all you guys get is a bunch of BS from users.

Just keep up the good work..and don't mind the abuse you get...Thanks! Donna

Yes, thanks Jeff..

The site used to be wonderful which is why I am so upset that it seems to have fallen apart suddenly. Perhaps if you had told us the possible reasons earlier, we might have been more sympathetic. Don't be like ebay and impose changes on us and just expect us to get used to them, please communicate. I hope you can improve things soon. Lyn

The new website is the worst thing I have ever seen in over 10 years of eBay selling. Extremely ugly, nearly impossible to navigate, & some functions not operable. Who's brother-in-law designed this crap ? It is the most unprofessional website I have ever seen. After happily using Auctiva for several years I am now investigating alternatives. Roll back these changes, I beg of you !

I've been uploading photos, listing, saving & scheduling for the last 20 hours. Looks just like it used to. Not sure why others are still having problems (viewing & using) the website. Truly baffles me.

Yes, overall you guys do a great job. I admit that, with the hurricane that just missed us, but like to have drowned us, I was a bit impatient to start listing again. I apologize for my short fuse...but I have to admit this too...sure hope you don't have to go down for so long again! LOL

Hi all,
I was glad to see things back to normal for a while this morning. At least it looks like it used to. There still is a problem though as sometimes the item description box is empty and the save button is missing (only save as new..)
I know you guys are working on it so I'll hang tough. When do you think you might have the "save" button showing up as it is supposed to?
Thanks for all your hard work, ironing out the kinks....
Kind regards
marcianna

quote:

Originally posted by eebart:
The new website is the worst thing I have ever seen in over 10 years of eBay selling. Extremely ugly, nearly impossible to navigate, & some functions not operable. Who's brother-in-law designed this crap ? It is the most unprofessional website I have ever seen. After happily using Auctiva for several years I am now investigating alternatives. Roll back these changes, I beg of you !

How on earth do you expect Auctiva to magically change their entire software overnight to keep up with EBAY'S changes? It does take a lot of work and time to reprogram everything, and like Jeff said, ebay doesn't always give everyone else a lot of notice...I understand this, and sympathize with Auctiva, even though I couldn't list anything the other day during the updates.... the fact that it's still FREE is amazing!

If you don't like it, you can still list directly on ebay (just be prepared to pay extra for the images, templates, scheduled listing time, etc.)

Keep up the good work, Auctiva!

quote:

Originally posted by Reba:

quote:

Originally posted by eebart:
The new website is the worst thing I have ever seen in over 10 years of eBay selling. Extremely ugly, nearly impossible to navigate, & some functions not operable. Who's brother-in-law designed this crap ? It is the most unprofessional website I have ever seen. After happily using Auctiva for several years I am now investigating alternatives. Roll back these changes, I beg of you !

How on earth do you expect Auctiva to magically change their entire software overnight to keep up with EBAY'S changes? It does take a lot of work and time to reprogram everything, and like Jeff said, ebay doesn't always give everyone else a lot of notice...I understand this, and sympathize with Auctiva, even though I couldn't list anything the other day during the updates.... the fact that it's still FREE is amazing!

If you don't like it, you can still list directly on ebay (just be prepared to pay extra for the images, templates, scheduled listing time, etc.)

Keep up the good work, Auctiva!

I agree... I have used Auctiva off and on over the last couple of years and yes there have been glitches and not the odd one or two but if I work out the savings that Auctiva have afforded me over this period as opposed to listing with eBay direct then I am well pleased.

Ohh and by the way ....it is FREE... I love that word

I have just had my wrist slapped by Jeff for listing this in the wrong place - it might have been nice if he had moved it here as I started the discussion:-)

Anyhow-

If anyone is having problems and seeing a rubbish Auctiva page with a blue background, try refreshing the page. (As someone suggested in the original discussion). I have done this and everything is back to normal.
Why couldn't some Auctiva whiz-kid tell us that? Lyn

quote:

Hide Post
The new website is the worst thing I have ever seen in over 10 years of eBay selling

It sounds like you haven't cleared your browser cache because the site looks exactly how it looked before.

quote:

Why couldn't some Auctiva whiz-kid tell us that? Lyn

Do a message board post for the past 3 days for the word cache. I think you'll see it mentioned dozens of times or more. Some web browsers were not correctly getting the new version of a css file that controls the look and feel of a page. Why some browsers did this I dont know but a simple Shift key + refresh click fixed in my Firefox 2.x versions at home and work. Alternately doing a full clearing of browser cache would also toss out the old file meaning the browser would be forced to get the new verion.

Hi Jeff, I was wondering if you would help me out? I have cleared all private date, and cookies, and caches probably about 5 times today, I even shut the hole computer off after the last time and left it off for about 30 min. Everything seams to be fine, except my pics will not upload to my listing. Is there more I have to do? I am using windows xp, on firefox3.0. Thank you in advance for any help you can give me, Amy

Clearing the cache pretty much only helped the problem with the blue background. And we solved that. We put all our files in a new folder which forced everyones browser to figure out they were new files. Stupid web browsers. We do this every release, but for some reason we didn't do it this time and of course it bit us in the rear.

You'd be better off posting or looking in the images forum about image problems.

Jeff, Thanks for all the help with this, and the quick fix.
I too, appreciate all the fine work this site has done.
Ebay changes are coming so fast and furious it is a wonder any techs can keep up.

Thanks again for the wonderful service you give us, and the help too.

quote:

Originally posted by eebart:
The new website is the worst thing I have ever seen in over 10 years of eBay selling. Extremely ugly, nearly impossible to navigate, & some functions not operable. Who's brother-in-law designed this crap ? It is the most unprofessional website I have ever seen. After happily using Auctiva for several years I am now investigating alternatives. Roll back these changes, I beg of you !

I'm just curious if Auctiva's new website on your computer has improved. I only had the terrible blue screen and screwy design for a few minutes and then it just returned to the look of the site it has been for ages. I have not had any of the problems posted in these threads. Uploading photos is fine for me.
Jeanie B.

I've been reading the threads and I agree that there are a lot of problems and I thought that it was something I was doing wrong because I'm new to Auctiva but it's not me because everybody else is having the same problems except for one or at least nobodies said anything about this on. I listed 4 or 5 auctions and set them up as insurance required for example I had a list with $11.00 shipping and required insurance ($2.15) so it shows as $13.15 shipping on my listing. OK so far so good but when the invoice is sent it charges $13.15 for shipping and then charges $1.70 extra for $50.00 more dollars in insurance for a total of $14.85. I'm sure it's something I did wrong since nobody else has had this problem. Any advice on what to do to fix it or how to get a refund on the money I'm having to give back to my buyers? Mike