What is going on with the scrolling window?

moonandstarmanMember

I have over at least 12 auctions going on right now. (I have many many more store items) I just happen to check one of my auction format listings and the window is only showing 8 and one of them is a duplicate. I checked to see if I messed up somehow in listing a duplicate and no I haven't so where is this duplicate listing coming from? Why is there 2 of the same listing scrolling in the store window? Anyone else having this issue.

OH and by the way these 12 auction format listings were listed over 3 days ago. So why hasn't the scrolling window updated?

Auctiva Support - Did you lower the count of how many listings will be scrolling, again?

2/28/064:24 PM

❤️ 0

Original Post

Replies sorted oldest to newest

moonandstarmanMember

Sorry here is a link to one of the auction format listings.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7394...TRK%3AMESE%3AIT&rd=1

2/28/064:26 PM

❤️ 0

auctivamikedAuctiva Customer Support Manager

Moonandstarman,

Until we move to our new data center co-location, we will be limiting the number of items displayed in the store window to 8, and turning off the store window images during peak times on our site.

To remove the duplicate item from your Auctiva store window, you can make it hidden in your Auctiva store at Auctiva -> Store(tab) -> Edit Items. Any items that are made hidden will no longer be displayed in your Auctiva store, nor will they be displayed in your store window the next time it refreshes, which it does about every 2 hours.

-Mike

P.S. If anyone else who reads this post has a duplicate listing displayed in his/her store window when there is only one of this listing on eBay, please file a support case using the appropriate link on our help page to let us know.

2/28/064:52 PM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...