I've got a customer who claims her box was never delivered.
DC says the box was delivered.
I double-checked the shipping address to the address she has in eBay and PayPal - no mistakes.
DC says the box was delivered to different city, but the same zip code. I see this happen in about 10% of my boxes, so not a big deal.
I suggested USPS might have dropped it off at the wrong address and we wait a couple days to see if it comes back here.
But if not - then what?