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Hi Community,

Thanks for helping to bring this to our attention. When a listing is submitted to eBay, their system uses the same image for the header and gallery image. Therefore, if one of those images is showing up and the other is not, that would suggest the problem lies on the eBay end of things.

While I suspect that this problem is one that would need to be addressed from the eBay side of things, if you continue to experiencing this problem, we'll be happy to look into it and see what we are able to find out.

If you would like to contact our customer support team about this, you can do so by mousing over the "My Account" tab within your account and then selecting the "File a Support Request" option.

-Mike
Hi Mike,

No, I think the problem is with Auctiva because when I go to manage my images and the image shows up as a thumbnail, when I click on it, it shows up as a setting sunset with what I think is a sailboat on the ocean. It's teeny, tiny and says Auctiva Copyright Protected. Please help as I've uploaded several listing today and have this problem with every single one of them...no gallery images in listings, no header image but images on page. Only image showing is Autiva's sailboat on the ocean with the sunset. THanks
quote:
Originally posted by Auctiva Mike D.:
Hi Community,

Thanks for helping to bring this to our attention. When a listing is submitted to eBay, their system uses the same image for the header and gallery image. Therefore, if one of those images is showing up and the other is not, that would suggest the problem lies on the eBay end of things.

While I suspect that this problem is one that would need to be addressed from the eBay side of things, if you continue to experiencing this problem, we'll be happy to look into it and see what we are able to find out.

If you would like to contact our customer support team about this, you can do so by mousing over the "My Account" tab within your account and then selecting the "File a Support Request" option.

-Mike
Hi windsor,

Thanks for the clarification. Based on what you have described, I'm inclined to agree. It sounds like the image was somehow corrupted during the upload process which could either have been due to a temporary hiccup or a conflict between some attribute of the image and the Auctiva Uploader.

If you try uploading the same image again and you encounter the same problem, there is most likely something about the image that our uploader does not agree with. If you send the original image to us through support, we can look into that for you and hopefully determine what that is so you can work around it.

The easiest way to correct this issue in an active listing would probably be to use the “Replace” option on your Auctiva Manage Images page to upload a new copy of the image in its place. The “Replace” option uses a different uploader and I feel it is unlikely to have the same conflict with the image.

-Mike
I've just discovered that several (13) of my listings had the gallery image missing. The thumbnails showed fine in my 'My eBay' pages and all were present on the item page, but when I looked in my shop, several items just said 'no photo'. I spoke to eBay about this and apparently it is a known glitch that they are 'working to resolve'. They told me it happens because sometimes when listings are posted to eBay from a third party (e.g. Auctiva) it sometimes 'spits them out so fast' that some of the gallery images go missing. (That's a quote!)

Anyway, until they sort it out, there is a fix they told me about, though it only applies to missing gallery images. Go to the bottom of any eBay page then click on 'site map'. In the middle column there is an option under 'seller activities' to change your item's gallery image. If you follow that link, you can easily fix it by clicking on the 'create' button. I've just had to do this for all 13 missing pictures but it's all correct now.

What's annoying is that I wouldn't have known if a customer hadn't told me, as I don't generally look at my items via my 'shop' home page but through 'my eBay', where the pics showed just fine. I checked an item out through searching and was horrified to discover no gallery photo there either, so I'm very glad I found out and was able to rectify it. In future I will be checking every day...

Hope this helps anyone else who's having the same problem.

Jane
Silk Dreams Lingerie

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