All Images Failing - anyone else?

I was able to add 12 photos to one auction but not the 13th and 14th, I get a chopped off "screen" or tile and the message that I'm awaiting a response from Auctiva.

I havent been able to upload any images - and since yesterday I cant even load my auctiva - very strange as apparently the problem has been fixed.

I also read in their news that the problem has been fixed, but still NOT working. The entire IMAGE SELECTION in CREATE AN EBAY LISTING is not working properly since yesterday. I tried on different computers because I really need to post some listings somehow..

I cant upload again, sticks at 49kb and then fails saying the server has attempted to redirect you.

quote:

fails saying the server has attempted to redirect you

I've seen that or a similar error some months past in doing some tests with Firefox on Linux Fedora. In order to finish correctly, there is a page change from the uploader to the Manage Images page with a status message at page top. I found that the Firefox Fedora version required a special setting to allow the page switch.

Look at Firefox settings: Tools - Options - Content, and click the Advanced button for Enable Javascript (which should already be checked). Try enabling the "Raise or lower windows" for a test.

Danno

Hi Community,

I'm sorry to hear about the trouble some of you are having. Our image hosting provider did have a technical hiccup yesterday afternoon (which I posted about in the "News" section of this forum) that would have caused uploads to fail, but I'm not aware of any issues today that would account for inexplicable image uploading errors.

If any of you are still having trouble uploading your images, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/free-au...tware-help/help.aspx

-Mike

Thanks for the suggestion, but your link won't come up either. Hard to post an issue to support when you can't access the support page and live chat disappears while u are in que.

Item description and images are not working for me either. I too have tried different computers at different locations.....

Now I am getting a Microsoft IE error message.
"Unknown toolbag FreetivaImage" ?

quote:

Originally posted by Ulysses-2112:
So after a productive day of all of my images uploading, of the internet running quickly and smoothly & productive listing, all of a sudden, ALL of my images are failing, no matter what size they are.

Anyone else having this problem?

I AM!!!! Have you found anything out? It's been happening to me since Monday night about 10pm. And still can't get anything...It says "server or proxy unavaliable?"

Yes, I am having the same problem. Although I LOVE Auctiva and the tools it provides for us, this is really disheartening as I have a bunch of items to list also.

I hope they can get it fixed soon...Good luck everyone!!

Hi Community,

Thanks for letting us know about this. We found that one of our servers was running out of memory earlier today and it is likely that was causing the problems described by the last few posters on this thread. We have since rebooted that server so that may resolve this problem for some or all of you.

If any of you are still experiencing problems of this nature, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

FOR THE LAST THREE DAYS AUCTIVA HAS BEEN STATING THAT THE PROBLEM HAS BEEN FIXED.THIS IS NOT THE CASE ON MY END,I CAN GET 2OR 3 ITEMS LISTED THEN IT FAILS.I HAVE HAD THIS HAPPEN ON BOTH INTERNET EXPLORER AND FIREFOX.ANYONE ELSE STILL HAVING ISSUES OR IS IT JUST ME?

It is still only uploading an image or two befor getting the "Server redirect" message and kicking out.

OBVIOUSLY NOT FIXED!!!!

Here's the reply I got from support tonight

Thank you for contacting us regarding this issue, I am sorry you are experiencing this problem. I would like to inform you that I have tried to upload few images with your Auctiva account and I am able to do it without facing any issue. I would also, like to inform you as if now the Auctiva services are working perfectly fine.

Based on the description of behavior you are experiencing there may be a browser tool bar or add on such as a pop-up blocker that is conflicting with Auctiva's image uploading software. Please try disabling any of these types of programs and attempt working in your Auctiva account after doing so.

You may also find it beneficial to clear your browser history and cache, should you need them, here are instructions for this process using the two browsers optimized for use with Auctiva:

FireFox 3.0

'Clear Private Data' from the 'Tools' menu, ensure the boxes next to 'cache' and 'cookies' are checked, and then click the 'Clear Private Data Now' button. Please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

Once you have made these adjustments, please close and re-open your Firefox browser for the new settings to take effect.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

Hi Folks,

I ran some tests this morning.

I was able to routinely get the error "The server attempted to redirect you, but server redirects are not supported." with Firefox on more than a dozen attempts. Of 32 standard files for upload (my test group), the failure was randomly occurring, but usually between the 3rd and 6th image. I was unable to repeat the problem with IE7. I also tried Safari and achieved the exact same failing message, so it's not just a Firefox problem. Safari has worked perfectly for me in the past.

My prior suggestion had no effect on fixing Firefox.

In checking Google for that exact message, it appears to be a well discussed problem at the Aurigma site for the uploader. Some of the discussion points to Authentication Cookie expiration. There are several related threads on the subject.

Recent changes on my desktop do include update to the most recent releases of Firefox and Java. Since the bug is consistent with Safari, Java might be involved. However, the discussion at Aurigma appears to suggest the problem as server.

Sorry I haven't had the chance to test earlier.

Danno

Edit: Clearing the Firefox cache, cookies, etc. for "Clear Privacy Data" does not fix the problem.

My Java Console log at trace level 5 shows this typical sequence with the ###Error occured### posting after acknowledgement of the message.

Uploading to http://www.auctiva.com/Aurigma/AurigmaUpload.aspx
Setting HTTP params: Host=www.auctiva.com
Cookies:[ASP.NET_SessionId=r1ff4z3nql5lha45yeyi0irl]
Starting upload
Status =[200]
Uploading to http://www.auctiva.com/Aurigma/AurigmaUpload.aspx
Setting HTTP params: Host=www.auctiva.com
Cookies:[ASP.NET_SessionId=r1ff4z3nql5lha45yeyi0irl]
Starting upload
###Error occured###
Status=[ERROR]
Progress=[0]
ValueMax=[0]
Value=[11]
[ErrorPage]

For clarification, I am using the standard site method to login with "Remember me".

I'm having the same problem...server is trying to redirect...tried last night and again this am...help...

Same problem here too. Two maybe three photos upload, then the server attempts to redirect and can't.

Same thing here.. Had to click "Upload" a few times to get through all of the photos I needed to upload. Very frustrating. Glad I'm not the only one though!


Scott

Me too. I thought this was fixed on 9th?

Iv been getting this problem now for over a week, I keep getting a message saying the server is unsupported

Hi again,

Ran a test with Linux Fedora and Firefox 3.0.6, which hadn't been changed (Firefox or Java) since my tests a few months ago with the uploader. It's also giving an error at the same points during the cycle, i.e the initiation of an image upload session, with the message "The server or proxy not found.". It got two images uploaded, and the error occurred on the start of the third.

I see that error also has discussion at the Aurigma Forum.

Has anyone had any failures with IE7? From my tests, it appears to be strictly a Mozilla problem (Firefox, Safari, etc.)?

Danno

IE7 is working better at uploading than Firefox 3 but it to is failing occasionally whether you use the pain in the butt Auctiva uploader or the BASIC HTML loader.

Support keeps right on telling its my problem or just plain ignoring the report if I add that it really isn't mine, but their problem.

Hi iceman,

Your timing was good. I just retested IE7 and finally got a failure at the end of the upload. In checking the very first file in the standard 32 image group I use for testing failed. That's the 1st in probably 5 or 6 tests the last two days. However, the Mozilla tests have been 100% group failure, i.e. none have been successful. Most I've been able to do is about 11 of the 32.

Did this Firefox uploader problem start with the site facelift and the new sign-in page?

Danno

If I remember correctly there were a few intermittent problems prior to the facelift, but after the cosmetic surgery, well we all know what it does now.

Hi iceman,

I'm thinking the site slowdown occurred with the change in config mentioned as a defense against the malware attack. Knowing how firewall, DMZs, etc. work (been there) and what they may have begged, borrowed, swipped (possibly from eBay from credit acknowledged) to get things at least running, I'm giving them a buy on that until they get a chance to regroup and install a permanent fix.

This is the first real uploader problem I've seen in quit some time, apart from the occasional hiccup from net or server (or firewall).

Hopefully, with more members reporting the problem, they'll give it a second look. Odd that the Auctiva folks have been so quiet last few days.

My reading at Aurigma says, follow the cookie crumbs.

Danno

I came to check the forums, because of various image uploading glitches. Worst thing for me, anyway, now - is adding photos to an active listing is not actually happening, even though the blue message box on Auctiva says 'success, your photos will appear shortly' (paraphrase) bummer. . .

wait -ok, seems to be working, but in an unexpected way. Revising an existing Ebay listing is . . . suspenseful . . . go to go now . . .

I too am having trouble uploading images with both Firefox & IE..I just tried to do listing with 20 photos..took me over an hour!!!!This needs to be fixed!!!!PLEASE!!!!

I've been having problems all day, especially with images. Sometimes get "unable to find server". I,ve lost two listings in progress. Images take forever to load and sometimes don't appear.

Still not working for me.

Has anyone heard anything from support lately on this issue.

Heard from them today and it is the same old thing. ITs a browser problem, clear your cache, disable pop-up blockers, remnove any add-on from your browser, including ebay toolbar, etc etc etc. Same thing they told me Saturday and not one of the things they recommend changes anything one iota!

i was told by support that auctiva has over 2 million users and since the complaints are only coming from a select few,that it has to be a server issue.not a problem with auctiva.well in 4 years i have had very few problems with auctiva but in the last week i cannot get firefox nor ie to work properly.i highly doubt it is the server because any other program i run works fine.auctiva just seems to want to ignore that there is a problem.

Regarding a small amount of people. The problem hear is everyone is reading the boards and see the problem has been reported so they are not sending a problem to auctiva. I have never sent one as I assumed they were on it. So it sounds like we all need to send a report to auctiva on this problem because its not just a select few as I have talked to others locally and they all say the same.

I'm having problems uploading pics. to Auctiva. It's just showing a tiny box where the actual image should be. Anyone else having this problem? No problems yesterday. I emailed Auctiva for support. Hope it gets fixed asap!

Hmmmm......retested today. Firefox still has the "redirected server blues".

Got me why they haven't figured this one out or taken ownership.

Note, I'm usually the guy that says it ain't their problem.

Danno

Hi Folks,

Good news I hope.

I just ran 7 consecutive uploads of my standard 32 image test set: 5 rounds with Firefox on WinXP, 1 with Safari on WinXP, and 1 with IE7 on WinXp......and all 7 sets / 224 images uploaded FLAWLESSLY. Not a single hiccup, pause, restart, dump, page malfunction, browser crash or other failure and definitely NO SERVER REDIRECT ERRORS. Those tests were run between about 11:15 AM and 11:25 AM EDT. This is the first successful testing with Firefox and Safari since my post reporting my failures on this past Saturday.

Hopefully, they got it or are at least in process to get it fixed.

Try your uploads now folks! I'm sure they are watching for reports, so give it a shot and post back.

Danno

Hi Community,

The "server redirect" error that several users have reported getting while trying to upload images was associated with the IT problems that are described on the following thread in the "News" section of our forum: https://community.auctiva.com/e...081020411/m/64610418

Our IT team made some changes to our server configuration last night that we expect will resolve this problem so our hope is that those of you who were receiving these errors before will be able to upload successfully once again today.

If you continue to experience problems of this nature, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike