I realize this is in the wrong place and the best place is under 'checkout' not 'listings', but I posted there and no one responded yet -- so I figured I might have a better chance on reaching some 'experts' here in this more active thread.
I'm frantic at the moment. Don't know what/how, etc. to do: someone who bought an item I listed on ebay (via auctiva) has elected the optional shipping insurance, the Auctiva insurance, and I don't understand what I'm supposed to do to get the insurance onto their package before I ship it.
Someone please can you help me. I've read the info. on the insurance on the website here, but I still am confused.
Thank you! Thank you! Thank you! So much in advance for your help.