Buyers having trouble with Auctiva Checkout

OK, it appears that the problem with at least a few of these buyers is that they are using a Mac. Any ideas?

I am having the same problem, does anyone know how to turn off this feature?

After you log in open up your 'account.' You can opt out of check out. As a buyer I hate second party check out, ebaY makes it a big PITA to discourage it.

Hi Community,

We were having a technical problem with one of our checkout servers back when the initial posted created through thread, but I am not aware of any technical problems that would cause buyers to have trouble going through Auctiva Checkout at this time.

However, if anyone would like to disable Auctiva Checkout, you can do so by first mousing over the "My Account" tab within Auctiva and selecting the "Auctiva Checkout" option under "Settings". You would then want to uncheck the box next to "Use Auctiva Secure Checkout" on the ensuing page and click the "Save Settings" button.

If you were to disable this setting, any listings you post moving forward will use eBay Checkout but any active listings that you had already posted through Auctiva while the Auctiva Checkout setting was enabled will continue to be processed through the Auctiva Checkout system.

Also, in case any of you are not aware of this already, eBay recently announced that they will be doing away with third party checkout by the middle of next year. You can read more about this on the following thread of our community forum: https://community.auctiva.com/e...41021901/m/218101515

-Mike

Mike - Our buyers are still having problems. Any update on the checkout server fix? Thanks.

Hi JeansBoutique,

The issue with one of our checkout servers that I alluded to in my previous post to this thread was something that occurred at the beginning of this month and it was addressed long ago. I am afraid I'm not aware of any current issues that would prevent your buyers from being able to checkout successfully.

I just looked over your Transactions page and, while I see a couple unpaid transaction from the last couple days, almost all of your items that have been sold recently have already been paid for.

Since we cannot attribute the problems these buyers are having while trying to checkout to anything amiss on our side of things, your best bet is probably to contact those buyer's through eBay's messaging system and arrange payment outside of checkout, perhaps by using the Money Request feature on the Paypal website.

-Mike

My buyers are still having problems checking out. I get at least an email every two days from someone who says they get the same error and time out when using the auctiva checkout. You guys have giving me instructions on how to inform my customers how to turn off their cookies which will fix it. But I am losing a large amount of business through unpaid items.

I've had problems lately as well. One buyer tried for several days before a change over to Firefox allowed him to pay? I just opted out of the checkout, but is there any way to remove it from active auctions? I have over 200.

I too have turned it off, and none of my future listings will have it. I have the same problem as you though Kramerica, I have over 650 listings and they are all "good til I cancel" them. So to re-list them would not only be hundreds of dollars, but thousands of dollars in man hours.

having the same issues. What is going on? I suspect this is in advance of the "Ebay ending 3rd party checkout," Stuff? Hope we don't all start getting negatives because of this thing?

Mike, have we identified that there is a current problem with the checkouts? I have received my daily email about problems with the check out from another customer and I am losing about 1/10th of my sales in unpaid items.

Just got 3 more emails today about problems with this checkout. My total for the last 30 days of unpaid disputes because of the auctiva checkout problems are $345.