Can't find Item Specifics for Shoes listings

Hi all. Long time lurker, first time poster (so please be gentle

I'm just getting back into listings today after taking a year off. Trying to list some shoes (catg # 63889) but no matter how I create the listing I can't seem to find where to enter the 'Item Specific" info (size, style, color, etc).

This used to be located right under the category selection field but now all I see there is a link to "Add/Edit Variations", of which there are none as each pair I sell are one-off items. As there are no variations, I'm assuming that this link does not apply. Is this where I've gone wrong?

I've search the database for a similar question/solution but found none. Feeling a bit stupid for having to ask but I'm stumped at this point.

Thanks for any clarification and/or help from the community. Cheers!

5/15/1010:47 AM

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Original Post

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rickbradfordMember

Yep, no Item Specifics for the comics category either.

For a long time I was seeing two "Choose Item Specifics" links on the listing page. The first one was empty (no options to choose) and the second one was as normal and the one I used.

Well, now I'm only seeing the empty one so I can't add any Item Specifics at all.

5/15/105:26 PM

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atomicpopMember

I now realize that Item Specifics will show up for an Auction style listing but not for a Fixed Price listing. All of my listings are fixed price so this is a major issue for me.

Somewhat disappointed that after more than 9 hours I still haven't received a reply to my support case either. I am totally dead in the water on my listings.

5/15/1011:07 PM

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rickbradfordMember

Ah, good catch. I've only been working on fixed priced listings also so I wouldn't have noticed that.

Hopefully it'll be fixed ASAP...

5/15/1011:48 PM

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atomicpopMember

Well further testing (on my part...support has been terrible at responding) shows the problem to be Firefox 3 specific. With IE 8, I can see "Custom Item Specifics" in a Fixed Price listing. I absolutely hate running IE but at least I've discovered a way to get some listings up.

Separately, Auctiva support has been very disappointing to work with both in terms of response time and competency. When this was a free service, I was accepting of those issues. Now that it's paid service, the this amateurish support is absolutely unacceptable.

5/17/108:02 AM

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atomicpopMember

Narrowed the issue to FireFox 3 with AdBlock Plus plug-in and EasyList filter subscription.

AdBlock seems to return a false positive on the "Customize Item Specifics". I'll file a false positive report with the Easy List folks and see if they can resolve it.

5/26/108:50 AM

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rickbradfordMember

Oh, man, good work! I disabled AdBlock Plus for Auctiva and, yep, there are the item specifics.

What an odd coincidence. I had to sort out an unrelated conflict a few days ago for another site and AdBlock is one of the things I looked into but I didn't make the connection to the problem here.

Thanks!

5/26/102:02 PM

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pattycynMember

I'm having other issues with the listing page and I'm wondering if AdBlock with FF is causing my problems too. OK NOW...what is AdBlock and how do I disable it?
Thanks

5/26/102:55 PM

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rickbradfordMember

AdBlock Plus is an optional add-on for Firefox. If you do have it installed you'll find it in Tools > Add-ons > Extensions (or possibly as its own entry further down in the Tools menu).

5/26/103:27 PM

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atomicpopMember

The easiest work around is to simply disable AdBlock Plus while you're on the Auctiva site. Obviously this isn't a great suggestion since any other tabs/browser sessions you have open will be effected by this.

You can see which specific items AdBlock is flagging by pressing "control-shift-v" while you are on the listings page. Blocked items appear in red.

I've tried creating exceptions to each of the rules that AdBlock is enforcing (you can right click on each filter item to bring up this option) on the listing page but can't seem to find an exception (or set of exceptions) that allow the page to load properly.

I'm working on the issue with the folks from AB/Easylist. Thread can be found here:

http://forums.lanik.us/viewtop...=6621&p=26932#p26932

I'll continue update this thread as I (hopefully) make progress on this issue.

Cheers!

5/26/104:34 PM

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