Can't revise my listings on ebay today. All white space!

Just rebooted, defragged, and everything! Go back to my "chaise" listing in my ebay store and STILL ALL WHITE SPACE WHEN I TRY TO REVISE IT. Bottom of page says it's not downloading from AUCTIVA! FIX THIS ALREADY SO I CAN GET SOME DAMN WORK DONE THIS MORNING! UGH! YOU STOLE AN HOUR OF MY TIME ALREADY TODAY!!!

Same thing here. I thought it was Ebay.

(

No, it is Auctiva. Their info will not download when I revise. Or should I say TRY to!

I initiated a support case for it. I have a couple dozen listings to revise....hopefully today. We'll see.

ME TOO! This problem just started a day or 2 ago that I CANNOT ACCESS MY DESCIPTION AREA ON EBAY WHEN I REVISE MY LISTING.

SOMEONE from Auctiva needs to address this as NO additional information can be added. & worse yet NOTHING can be changed. This is happening in NEW listings as well as RELISTED items & started Nov 10 or 11. GET IT FIXED ALREADY!

If item sells w/incorrect description we are HOSED because item was "not as described".

I was having this problem. All I did was go in saw it was blank. Backed out and went back in and its fine.
Im not sure it is auctiva causing the problem.

Thanks Ebayland - worth a try but it's STILL frustrating. TRYING TO CONTACT EBAY IS USELESS...NO option except "live chat"....so I was online waiting for chat 21 minutes. Guy couldn't answer & would transfer me to dept/staff that took care of this...upon transfer NEW message on my screen: NO AGENTS CURRENTLY AVAILABLE - TRY AGAIN LATER. typical typical NON-SUPPORT Ebay.

Just off the phone w/ ebay. They say this is a known issue and they are working on it (although not fast enough!). They say the "workaround" is to use Mozilla Firefox as your browser. I just tried it and it worked. You cannot revise in Internet Explorer.

I had a feeling it might be on ebays end. As of today I am still having the problem. Luckily I only have a few to relist

Kudos to Auctiva for taking all the flack for problems they didn't even make.

You still would think that Auctiva would have posted a reply here, just to tell ppl it's not them, but again, they're not around. (((((((hello??????)))))))

Meanwhile, it's been FIVE days on eBay that we still cannot revise our items w/ IE.

I noticed that the last post on this msg board is Nov 16th. As of this morning I am still unable to see or revise my listings...Do you guys know something I don't. Have you found a way around the problem or got tired of talking about it since NO ONE is listening?

hello ~ new here...

here's how i backed myself in on IE...

OPEN your ad to revise-
CLICK on "revise" in upper left-
go to description and find it blank-
click on thru to the 2nd page and click "submit"-
when you get the next page "ad has been listed ~ view your ad" blah blah blah-
CLICK on "view my ad"-
click AGAIN on "revise"-
you should then have your description showing...

its pretty tiresome and its NOT OK with me, but i did do this about 15 times just now with good results...

worth a try...

cate

Hi Community,

I don't really have any information on this issue that has not been posted to this thread already, but I would like to reassure everyone that the problem preventing you from revising your Auctiva posted listings through eBay's "Revise your Item" form is a technical problem on the eBay side of things that their technical staff is aware of.

I have not received anything other than a general acknowledgment of the issue and a "Thank you" for reporting it from the eBay contacts I have spoken to, but I have heard from a few customers that eBay's support team admitted the issue to that it is specific to the Internet Explorer browser and that using the Firefox browser to make these revisions may suffice as a workaround.

If any of you do not already have the Firefox browser and would like to give this a shot, it can be donwloaded free of charge from http://www.mozilla.com

That being said, most users reporting this problem who have indicated they already tried taking the issue up with eBay's customer support team have mentioned that eBay denied the problem and referred them back to Auctiva, so I don't know how good the odds would be of getting some assistance with the situation if you were to contact eBay support about it.

I'm currently trying to find out if eBay has a forum thread about this issue posted anywhere that users experiencing this problem would be able to check for updates and, if I find out that such information exists, I will post about it on this thread for you all to see.

-Mike

Ebay, Auctiva, and lots of other thigs work MUCH better with Firefox. I switched years ago and I'll never use IE again

Not sure if these threads apply, but people HAVE been seeing 'white space'. Just FYI..

http://answercenter.ebay.com/t...35&forumID=1&start=0

http://answercenter.ebay.com/t...5&forumID=19&start=0

I went ahead and downloaded FireFox and was able to revise/edit my listings in eBay. Hit "refresh" a few times if looks like it's locking up.

Another seller told me eBay live chat helped them fix the problem. That didn't work for me. Spent 2 hours with live chat and it was a nightmare with no results.

Will be nice to see this problem fixed.

Hi everyone,
Same problem with us. I spoke at length to eBay CS today and they spoke to the technicians who are working on the fix. They hope to have it up and running in about five days! In the meantime I have downloaded Firefox and that works.