I have been using Auctiva since around 2010. I can't believe how terrible the service has become. If I need to resolve an issue, forget trying to contact Auctiva! They are so frustrating...I filed a support case because of template issues and still haven't heard anything. This has become the norm for the past 2 years. Why has the customer service become so aweful? Auctiva used to be a fabulous program but, lately I am completely frustrated and have started looking for an alternative to Auctiva.
There is nothing more frustrating than not being able to contact ANYONE when you have an issue. Whatever happen to customer satisfaction being important since customers are somewhat important?