Could this be a spam disguised as coming from Auctiva?

mzchristyMember

Hi, I have been a member of Auctiva for a year or so, and have made many a (successful) listings that were posted to ebay. What a great service Auctiva is -- I am very happy with it. Anyway, I received an email which appeared to be from Auctiva, which stated:
Dear mzchristy : You've signed up for Auctiva and have yet to create a new listing. Are you encountering difficulties?
The email continues with links to Auctiva help, tutorials, etc.
My concern is that this may be a spam email, since I have created many listings on Auctiva. Would someone at Auctiva like to have the entire email forwarded to them for further investigation, or do you suppose this was just a glitch and I was sent the email in error?

Thanks for a wonderful service.

2/10/079:47 PM

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suthrnjewlMember

Hey There,

I had an email that was very similar this past week.

I sent a note to HELP with Auctiva and I had an answer within 30 minutes to the validity of the email.

Best of luck,
Donna

2/11/079:00 AM

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auctivacaraAuctiva Content Mgr.

Hi mzchristy and suthrnjewl -

Sounds like you caught a bug in the system! Sorry for that.

Happy Listing!

Cara

2/12/0711:17 AM

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auctivakevinkVP Engineering

The email is indeed valid and comes from us. However, it sounds like neither of you should actually be receiving it as you've both posted items through Auctiva.

I'll look to see what is wrong with the logic for sending those emails out.

Thanks for pointing this out.

-Kevin

2/12/0711:18 AM

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suthrnjewlMember

Kevin,

I reported it immediately to Auctiva Help.

Please check the ticket I filed and if you have the time...email me as I have something I'd like to update the case with but I already closed.

Thanks, Donna

2/12/0711:47 AM

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auctivajdAuctiva support

We have located and rectified the error that caused some of our customers to mistakenly receive these auto-generated emails. My apologies for any confusion that may have resulted. Thank you for continuing to use Auctiva!

2/12/0712:27 PM

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mzchristyMember

Thanks, everyone, for the speedy replies and straightforward answers. I figured it had to a little bug somewhere, for me to get that email.

Auctiva is just the greatest, as far as I am concerned. I know sometimes there's bumps in the road, but all in all, I couldn't be more pleased with the super, free (!) service that you provide. And customer service reps are outstanding in their helpfulness, courtesy, and promptness. It must be a joy to work there, because the happy attitude shows through!

Thanks again.

Christy

2/12/0710:41 PM

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