Counter and Editing Relist help please.

Don't feel bad, I haven't been able to edit a relist no matter what I do. Seems like they say they have it worked out and then...it doesn't work. Very frustrating because I don't want to have to create a whole, new listing...sigh.

Hi Community,

You should currently be able to edit items you wish to relist from Auctiva's "Closed Listings" page. When you check the boxes nex to the items you'd like to relist and clcik the "Relist" button, you should be take to a new page displaying all of those items as well as a few details about each.

Once you are on that page, if you click the blue "Edit Items" button on the upper-righ hand corner of the page, text boxes will appear to allow you to change the quantity, start price, Buy it Now price, reserve price, and duration, which are the only field that can be edited prior to relisting.

If you schedule your items to be relisted, and then try to edit them using the "Edit Listings" button on your "Scheduled Listings" page, due to a current bug in our system, you will be directed to a blank lister page. We anticipate this issue will be resolved later this week or early next week, however, in the mean time, you can still edit your scheduled relists by clicking the title of each item you'd like to edit on your "Scheduled Listings" page.

If you are experiecing different behavior when trying to edit your relists than I have described above, please let us know by contacting our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Rctman,

Since the Sellathon counter is not being appended to your listings, and the "Select a Counter" box is greyed out on the Auctiva lister page within your account, I suspect a Sellathon account has not been created in association with your Auctiva account.

If you contact our customer support department using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, we'll be happy to review your account and see if we can figure out what's going on.

-Mike

quote:

Originally posted by rctman:
Still in the learning curve and really like a lot of the features. Watched the tutorials and searched the posts, but still need help. (go figure) Everything working well as programed except the counter is not displayed on my current listings, though it says it is on in my main listing page. (its greyed out in the on position, so I can't manualy change it while listing. Problem two is editing a relist from the closed auction list. I choose the listing, get it, hit edit, and then get what looks like a fresh blank listing page with nothing visible to edit. What am I doing wrong? Any input is greatly appreciated.

I HEAR YOU, I HAVE NOT BEEN ABLE TO RE-LIST FROM AUCTIVA FOR OVER A WEEK............IT JUST BRINGS ME TO A BLANK PAGE TO CREATE A LISTING, AND I SURE DON'T WANT TO DO THAT AGAIN!!!!!!!!REALLY GETTING FRUSTRATING..............IT'S A GOOD THING THIS SERVICE IS FREE, IF IT WASN'T, I THINK LOTS OF SELLERS WOULD BE DEMANDING THEIR MONEY BACK AND OPT OUT............

Auctiva support has been great in trying to resolve the counter problem. (they can't fix it, but the effort is there - LOL) I have a support request into Sellathon, but its early and I haven't received a response yet. The problem seems to be an error at the Sellathon signup page. My username (example) is xxx-xxx
It is pre-printed on their page "stacked as
xxx
-
xxx

with no way to delete and correct it. Anyone encountered this one before?

These message boards are "killer" if you'll use them. Sellathon still hasn't contacted me, but I found a "band-aid" on another post. I went over to My Ebay, My Selling Link, checked all the boxes that were listed by Auctiva without counters working, (limit 10 at a time) hit edit in bulk, added the ebay counter, and it not only added the counter, but added it with total "hits" per listing to date. This will be an added hassle, but better than a sharp stick in the eye. Continuing to try and be objective, and learn something new everyday. (but seriously Auctiva, fix this asap, ok) Its not my fault the username is tiered to 3 levels on the Sellathon account page.

Hi rctman,

The Sellathon support queue is clean so I'm not sure why you haven't received a response to your case. Did you submit your Sellathon help request by completing the web form at http://sellathon.com/support.html ?

In any event, if you let me know your Auctiva(or Sellathon) username, I'll see if I can figure out what's going on.

-Mike

Mike, thanks to you and everyone who posted. The problem seems to be resolved now, though I've changed so many passwords tryng to correct the problem, I'm not sure if I'll be able to log in anywhere again. (LOL) Thanks again