Custom Item Specifics not showing

Having the same problem

Hi onnets & treasure-hearts,

Thanks for alerting us to this problem. We have confirmed that the Custom Item Specifics link is no longer showing up for at least some eBay AU categories and our technical team is currently working to resolve the problem as soon as possible, although I am uncertain when we will be able to get a solution in place at the moment.

I will keep you posted through this thread as any additional information on this topic becomes available. We apologize for the inconvenience this issue is causing.

-Mike

I just wanted to add that the problem is not just Australia. I do not have the item specific pull-downs either. It shows what is in the box but there is no slider to the right to show the rest of the item specifics. Problem was both yesterday and today. I am in WA.

Hi Bandman,

I have reviewed the behavior that you reported and was unable to find any current technical problems with the slider that can be used to scroll through the eBay recommended values for the default attributes that appear in the Custom Item Specifics section, so I am uncertain exactly what you are seeing that seems indicative of a problem.

For example, when I select category # 306 on our lister page for eBay.com (US) and click the Custom Item Specifics link, I do *not* see a slider next to the options that appear when I click within the boxes next to Speed, Record Size, or Duration. However, that is normal behavior because there are only 4-5 recommended values for each and no scrolling is required to see them all.

On the other hand, when I click within the fields next to other attributes in the Custom Item Specifics section such as Genre or Special Attributes that offer more recommended values, I am able to see the slider that allows me to scroll through all the options.

If you are not seeing this tool for the attributes such as Genre or Special Attributes, there is most likely something unusual on your side of things that is causing it not to show up for you. In that case, the first thing I recommend trying that may resolve the problem is to clear your browser cache and then close and reopen your browser.

If you continue to encounter difficulties with this interface after trying that measure, please contact our customer support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will be happy to continue working with you on this.

-Mike

Hi Community,

We have just released a site update to resolve the issue that was causing the Custom Item Specifics like not to show up on the Auctiva lister page for some eBay AU categories, so you should now be able to utilize this section once again when creating listings in the categories that were impacted.

If you notice any remaining problems of this nature moving forward, please contact our customer support team by mousing over the "Help" tab on our site and selecting the "File Support Case" option.

-Mike

working for me now. Thanks

and gone again..

I am in the US and though the Custom Item Specifics is working, it erases all the information I had previously entered each time I go in to use the auction again.

I have to re-type all the information again from my save listings!

Please fix this. It is very time consuming
Thank You

Hi treasure-hearts,

Thanks for letting us know that you are still encountering this problem. We have since discovered that that our system is still not showing the Custom Item Specifics link for some eBay AU categories which should reflect that option and our technical team has resumed looking into what changes need to be made to ensure this link shows in all the applicable categories once again.

I will update you through this thread when the issue has been resolved or any other important information becomes available. We apologize for the continued difficulties.

Stormasis,

I am not aware of any technical problems that would cause you to have to re-enter your Custom Item Specifics information when creating a new listings from an existing saved listings in the same category that already have the Custom Item Specifics section filled out, so I am uncertain why you may be encountering this behavior.

However, the Custom Item Specifics section loads separately for each category so, if you change the eBay category you are listing to during this process, it is expected that the Custom Item Specifics fields would be blank and you would have to fill them in again.

If you need further assistance with this, please contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option and we will be happy to continue working with you.

-Mike

Also suffering from the disappearing item specifics listing on eBay AU

Also, when will Auctiva be updating eBay AU listing categories in line with the changes yesterday. Particularly interested in the media (dvds) category.

Hi Community,

We have just made another update to our site which we expect to make the Custom Item Specifics link to show up for all the eBay AU categories that it was previously missing from. The same issue was also causing the "Accept Offers from Buyers" option not to show up on our eBay AU lister page any longer, so that should no longer be a problem at this point either.

If you notice any remaining problems of this nature, please contact our customer support team to let us know by mousing over the "Help" tab within your account and selecting the "File Support Case" option.

-Mike

Hi popsshop,

Thanks for helping to bring this additional issue to our attention. I have confirmed that our eBay AU lister page is no longer showing the same category path and number for the DVD (Movies) category as the Sell your Item form directly on the eBay AU site. I will have to look into when we may be able to update that further and will let you know through this thread when I can find out more.

However, I did some testing using this category and it appears that eBay's system is already set up to redirect listings that are posted to the outdated DVD (Movies) that is available on our site to the new category they have set up for such movies, so this discrepancy should not keep you from posting.

For example, when I posted a listing to category # 2288 (Movies > Movies, TV Shows > DVDs) through my Auctiva account, the listing actually ended up in category # 617 (Movies > DVDs & Blu-ray Discs) once it reached eBay.

I hope this helps for the time being.

-Mike

In the US I list in the MUSIC > CDS category..it used to be #307 but has changed to 176984

how can I bulk change the 1000's of listings I have to 176984? all my listings show 307

I cant do them manually....I already had to manually change everything over to custom item specifics cause you didnt have a way to do manually

Hi Scottg,

We do not currently offer any functionality that would allow you to change the eBay listing category in your existing Saved Listings in bulk so I'm afraid what you have asked about will not be possible. Provided that eBay stops accepting listings that are posted to category # 307, you would need to update the category number in each of your saved listings as you reuse them.

However, similar to the category change I commented on in my previous post to this thread, it does not appear to be necessary that you change the category numbers in your listings at the moment because eBay is currently transferring listings posted to category # 307 to category # 176985 automatically.

We do not have any current plans to develop a feature that would allow the eBay category numbers specified in existing saved listings in bulk, but I have made note of your comments in this regard and they will be considered as we plan future site updates.

-Mike

Thanks Mike D

As of today, eBay AU are morphing all old dvd categories into the new 617 on listing, which is fine for now.

However, the Custom Item Specifics are still faulty for this category.

When you click on Custom Item Specifics, the old item specifics comes up, offering only the generic Detail Name and Value fields, instead of the category (DVD) specific options, ie: region, language, genre etc etc.

Can this be fixed please.

I am having the same issues. They are due to category number changes that ebay has announced a couple weeks ago. Most of them took place in the last 24-48 hours and my custom item specifics is not coming up for the almost only category I list in (music>records). The records category changed from #306 to #176985. I have filed a support case and made Auctiva aware of the issue. They gave me the standard "we will notify tech." response. It has now been almost a full day of this issue occouring and I have not received a response, a resolution or any ETA of the resloution. I even went so far as to tell them of the category number changes and give them a link to the ebay page. Nothing. No fixes, no response. I am a high volume seller and with a warehoues, employees and inventory. I am currently unable to do anyting with. I am "dead". This is costing me hundreds of dollars per hour in lost business.

Please Auctiva everyday something comes up that having the Closed Folder be functional would benefit folks. How about a price increase and add a few carrots for us

Hi Community,

As some of you have pointed out, eBay has recently made changes to certain parts of their category structures for several of the sites we support including eBay UK, UK, and AU and, as a result, we have to update our eBay category data for all of those sites to pick up the latest changes.

Our technical team is currently working to complete these necessary category updates as soon as possible and, while I am unable to provide a specific estimate of when they will be complete at the moment, I will keep you all posted through this thread as additional information becomes available.

If you have filed a support case on this subject, you should be kept up to date on the situation through your open support case as well. We apologize for the inconvenience the current category discrepancies are causing.

-Mike

Hi Community,

We have just finished updating our eBay category data to pick up the latest category changes that were made on the eBay US, UK, and AU sites so you should now be able to choose the new eBay categories that are available in the sections which were changed when listing your items through Auctiva.

If you notice any new eBay categories that cannot be selected through our site, please contact us to let us know by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike