Friday June 9th (PDT) - Release Discussion Thread

mine doesnt freeze, just isnt allowing me to add pictures--HELP!!

I have the same exact problem. Sometimes I can get it to work and then others it freezes up.

My original Shipping & Details duplicated over 50 times, they will not delete from Manage Sellers Details, and now won't even let me into Manage Sellers Details. Also cannot "permanently delete" more than one image at a time from the deleted images folder.

Me too - I was just getting the hang of it all and I'm back to square one - can't upload pictures, have to select template every time, even though I'm using a master with a template selected, and shipping tries to get me shipping for FREE!!! (ouch!)

Yup-those are my problems too!!! So frustrating.

All of my saved listings are still showing no description, and if I try to make a new listing, there is no place to put the description in. I can't list anything for the last 2 days. How much longer before this is fixed?

Hi,
Did you submit a support request. It took a while, but they did correct the problem for me.
Thanks
Rosemary

quote:

Originally posted by Auctiva Bill B.:
This 'update' will not impact images. The alert will give everyone ample warning.

I never got the notice. I checked my account prefrences and I have EVERY option checked to get emails on. I have yet to get an email from auctiva regarding anything. Is there an option I'm forgeting to check?

Chuck

Our engineers are reviewing the list of known issues and will most likely be doing an update to the site this afternoon.

If you know of any issues with the site that do not seem to have already been reported here, please let us know.

Thanks,

-Kevin

Kevin - I filed a support case over 24 hours ago regarding seller detail profiles and I have yet to get a response. Do you know anything regarding issues with it?

Chuck

quote:

Originally posted by leahyrlw:
I have 2 listings where all the information has disappear. It now a blank sheet. No checkout, no shipping, no description. The only thing that's left is the title on the saved listings page. One of Auctiva fellows said not to save it if it disappears. I followed those instructions and reported the two listings. Any updates on when this will be repaired?
Thanks

Rosemary

Somewhat similar problems here, I can't do a preview of ANY saved ad - it just shows up completely blank. I probably have a couple thousand saved ads.

quote:

Originally posted by pix:
My original Shipping & Details duplicated over 50 times, they will not delete from Manage Sellers Details

I had the same problem yesterday. (only i had 15). I managed to create the new sectioned seller details, and complete 6 saved listings, sched. to go off tonight. Today i only have 1 seller details and it's the old one, the new one i made is GONE!?? when i try to preview my saved listings that i sched. yesterday, they are COMPLETELY BLANK.. when i go in to edit them, the info and pics are there, but my template and seller details are GONE and blank now. So i can't even cut and paste the new seller details i made yest. from the listings i made.... can someone explain how my seller details could get deleted w/o ME deleting it??? VERY confused here....

Hi guys

To reiterate what Kevin said a little earlier we are looking at an updated release this afternoon.

As a reminder we are seeing many support cases that originate from people who have not cleared their browser cache. This includes most if not all of the "missing description" type errors we are seeing.

Please take the time to make sure that your cache is cleared.

Thanks!

Auctiva Jim

luckily this does not appear to be affecting my current auctions.
and i tossed my cookies yesterday! (and my temp files) so that's def. not it for me.

should we send a support req. even if we're having the same probs. as other people? thanks!

Hi queen mab

If you are unable to resolve the problem then yes please file a support case.

Thanks!

Auctiva Jim

Ok, done, Jim, thanks so much! newbie seller here gets very nervous!!

quote:

Originally posted by Auctiva Jim:
Hi guys

To reiterate what Kevin said a little earlier we are looking at an updated release this afternoon.

As a reminder we are seeing many support cases that originate from people who have not cleared their browser cache. This includes most if not all of the "missing description" type errors we are seeing.

Please take the time to make sure that your cache is cleared.

Thanks!

Auctiva Jim

Jim, thanks for the advice on clearing cache for missing descriptions, but I have my computer set to automatically clear cache (and cookies and other stuff) everytime I boot ... so my cache is cleared several times a day.

Update on my glitches, which seem to be fixed.

The duplicate Ship/Payments are all gone and I'm able to create new ones and access Manage Seller Details.

Am able to "remove permanently" multiple images at a time (not urgent but helps to free up space quicker).

Seems that supersized pics are smaller now and can't read some of my pic text very well, but overall the update is a very good one.

Thanks guys

What was so broke with the last version? It seemed to be working just fine. Now I can't post any listings. I was able to until about 3 hours ago, and now I see all of my scheduled listings are failing. This kind of revenue killing annoyance happens every time you guys "improve" the service. Can't you just stop picking at it? Please?

I am finally up and running! Allen with Support suggested I get into Auctiva thru Internet Explorer or Mozilla/Firefox. Went in thru IE and all is loading properly-pictures are doing as they are supposed to. A few glitches still happening-it is occasionally losing the Saved Listings Category and I have to re-enter. But I am happy for now-Good luck everyone!