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125 replies

Friday June 9th (PDT) - Release Discussion Thread

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W wayoutwestMember
thanks for the heads up and for the externally hosted image options. Smile

(and sorry about replying in your news/notices thread)

externally hosted images - will be nice. most of mine are already on my site and always thought it silly to move 'em over and eat up more bandwidth, time, etc. sure, could code 'em in by hand, but still...

thanks again
auctivakevinkauctivakevinkVP Engineering
Early Friday morning we'll be doing a site update. It's not a server/hardware change.

The main difference between this site update and all of our previous ones is that we've held off for a few months instead of just doing weekly updates as we added features. With this new process, we've actually done a lot more testing than normal.

I expect it to go just as smooth as our normal site propogations and for the site to be back up within 30 minutes of the end of maintenance. But, just in case we have to revert to the old version of the site or do a quick fix and re-release, we wanted to put the warning up for everyone. Smile

-Kevin
auctivakevinkauctivakevinkVP Engineering
Sneak Peak of our new features
--------------------------------------------

For those who'd like to see what the new features will look like on the site before it goes live for everyone, you can try our beta site out.

A few things to keep in mind though:

1. The beta site is using your LIVE auction data and is connected with the LIVE ebay site. So, if you post an auction, it will actually post to eBay.

2. Auctions that you create on the beta site will NOT show up correctly on the current Auctiva site.

3. Scheduling will NOT work on the beta site. If you do want to Post to the live eBay site, you'll have to use the "post" button. Keep in mind that the same auction will then not be able to post/schedule back on the current Auctiva site.

4. The Auto feedback service is NOT running on the beta site. You can leave feedback though from the transactions page.

5. Custom templates will NOT work properly between beta and live site.

All of these issues will not be issues when we make the beta test the new live site.

And finally... the link to the beta site:
(Link removed as the live site now has the same site as the beta previously had)

Feel free to post comments here.

-Kevin
Last edited by auctivakevink
W wayoutwestMember
LMAO @ Donna!

Hey, I need a button with that image for ebay live! Big Grin been awhile since i've been pinkslapped on ebay forums, though. guess i need to try harder *grin*

slightly off topic (my pinkslap story) -- i'm the one that caused ebay to start warning people about spoofs on their main pages (rather than only warning in forums like they had been).

I nearly fell for a phish and after some digging found the warning buried in the forums. i felt that wasnt enough and went to CBS News and got them to run story on national news (as part of their friday consumer alert series) about ebay spoofs and phishing in general. when preparing the story, they asked me to try to find people that had been victims (instead of near victim like i was).

so i posted on ebay forums about it and that was going to the media about it and asking for any victims to step forward. got pinkslapped because all requests for info by the media have to go through their legal dept. (nevermind the fact that i was just a concerned private citizen and not the media themselves).

and got pinkslapped again for complaining about the pink slap on the forums.

CBS news ran the story (using my email acct so they could show the spoof email on news), ebay began putting warnings on main pages of site, and ebay spent quite a bit of $ running a series of commercials about how great it was to shop on ebay.

So, i'm not the most popular guy when it comes to ebay's upper mgmt - laf!
Last edited by wayoutwest
W wayoutwestMember
store window appears to also not be working.

i spent yesterday getting sister set up for selling on ebay (getting her ebay acct id verified so can use as a seller acct, getting her a photo area set up, teaching her auctiva -- heaven forbid she'd use one of those other places Wink , etc). Anyway, store window was working on her listings last night (before the update). today they say "No Items Available"

here's one of her items if you want to look http://cgi.ebay.com/Metal-Antique-Finish-Elk-Candle-Hol...QQrdZ1QQcmdZViewItem
Last edited by wayoutwest
auctivakevinkauctivakevinkVP Engineering
Hi all. New site is not yet live, we're still finishing up normal maintenance.

I'm not sure why supersize images are displaying a maintenance page when you try to view them. Those images are not dependant on the database and thus should display as normal. I'll have someone look into why that's happening.

As for the store window, that unfortunately can't generate what items to display if the database is down. It is normally cached for a couple of hours and thus can make it through some of maintenance time with the previous items it was loaded with, but as soon as the caching time ends and it tries to load new items, if the database is still down for maintenance, it won't be able to get new items.

The database should come back online shortly and your store windows will generate new items.

-Kevin
Q queenmabMember
hello all,

i am new here (*waves*) and was just wondering about some things.. hopefully since they were mentioned in this thread, they'll be ok here... pls. move me if i'm in the wrong place! and pls. don't think i'm a dodo, i'm sure some of these q's seem obvious, but i'm also new to selling, and honestly don't know this stuff! Wink as for the alert, didn't notice it at all and didn't get a popup.. tried to get on last nite when i noticed ebay's 20 cent listings, but site was 'flaky' (i'm est so i guess things were in progress already)... sad to miss out on that, but at least i learned to pay attention about updates! Wink

here's my q's:
what is ebay live? and what do the auctiva updates pertain to?

i saw some peeps mention auto feedback service; i've never noticed that; where is it exactly?

and here's the biggie... what exactly is beta and does that mean there will be two versions of auctiva, or is the site switching to beta...
(remember, i haven't even been doing this a week, so bear with me! Wink

and finally, what's the diff. btwn listing on auctiva, and using the 'classic software', and is the old software still available?

i think that's it for now; thanks for your patience and info!

and btw, i'm really glad i found auctiva... i've been talking about selling on ebay for so long, but don't know if i ever would have done it w/o this site! *cheers*
auctivakevinkauctivakevinkVP Engineering
queen,

Here's some quick answers... you might want to start a new thread after we're done working on the updates and maintenance if you still have other questions.

eBay live is eBay's annual conference. You can find more on that at:
http://pages.ebay.com/ebaylive/

We update our site every now and then with the newest features we've worked on and to put out fixes to any problems that are on the previous version of the site. This update is a lot bigger than our normal ones, hence the site having to go down for a bit longer than normal.

The beta site was just a place people could preview some of the new features. It will be down after today and you can use the normal Auctiva site just like normal.

-Kevin
Q queenmabMember
kevin,
thanks for the quick reply! i have a better idea of what you guys were discussing in here, and will prolly ask more detailed q's later like you suggested. and you can just call me mab! Wink

quote:
It will be down after today and you can use the normal Auctiva site just like normal.

-Kevin


and how kind of you to assume i'm normal! Wink and you don't even really know me! Wink lol
W wayoutwestMember
quote:
Originally posted by queen_mab:
i saw some peeps mention auto feedback service; i've never noticed that; where is it exactly?
function is not yet visible/available. is in update that theyre releasing today.

quote:

and here's the biggie... what exactly is beta

in computer terminology, when youre creating software, you have the alpha (which is the very basic prototype of the product), and the beta (which is the working prototype but still needs work, may have bugs, etc) (and then of course you have the finished product that is released)

the auctiva beta was where upcoming changes to site were being tested, reviewed, etc.
quote:

and does that mean there will be two versions of auctiva, or is the site switching to beta...
there wont be two versions, no. and unlike microsoft and ebay, who both seem to constantly keep their products in "beta testing" mode, site wont be switched to beta Wink

quote:

and finally, what's the diff. btwn listing on auctiva, and using the 'classic software', and is the old software still available?


classic auctiva is still available. site is http://classic.auctiva.com basically the difference is that classic auctiva runs on your computer, whereas new auctiva is through website.
quote:

and btw, i'm really glad i found auctiva... i've been talking about selling on ebay for so long, but don't know if i ever would have done it w/o this site! *cheers*
welcome to auctiva! kick your shoes off, sit back, relax, and enjoy your stay Smile
auctivakevinkauctivakevinkVP Engineering
Site is coing back up online. I'd still hold off from using it until we say it's good to go.

I see that there are a few things we're still working out with syncing the new site with the database updates.

If you open your saved listings and it's blank, please DO NOT save. Just leave that page and don't save. Your data is there, it's just not loading from the database correctly right now.

-Kevin
auctivakevinkauctivakevinkVP Engineering
We had to do another update to the database. In order to make this happen as quickly as possible we shut down the website so that we would not have anything else impacting the database.

I imagine this will take 15-20 minutes. At that point we'll then bring the site back up and check to make sure everything is okay. I'll then let you know at that point how things are.

-Kevin
auctivakevinkauctivakevinkVP Engineering
Okay, we're bring the site back up on all the servers. Please report ASAP if you notice anything wrong with your saved listings or anything else on the site.

If something is not right with any of your saved listigns after you load it up on our lister page, make sure to NOT save. Just exit out and report to us on here what is not correct.

We'll be checking these boards throughout the day. Although this is the last post from me today, as I'm off to eBay live.

Thanks all of your for your patience. Hopefully you'll enjoy some of the new features we're releasing.

-Kevin
A auctivacaraAuctiva Content Mgr.
quote:
Originally posted by queen_mab:
I noticed before there was a 'seller details' section under profiles.. now there is the link in the 'menu bar',but it doesn't go anywhere.. this seems kinda like 'shipping details' that we can add; is it the same, and where'd it go?


Hi queen_mab -

The 'Seller Details" section is an enhanced version of the old 'Shipping Details" section. When you use a template for your listings you can now add from 1-5 information sections on your listing: Payment, Shipping, About Me, Terms of Sale and Contact Us.

'Seller Details' behaves like any other profile. You can make as many varieties as you need to speed up your lisitng process. You can leave off any of the information sections that don't apply to you. When you are on the one-page lister, once you choose a template, a drop down menu with all your saved 'Seller Details' profiles appears to the right. Choose the one you want and the information is automatically added on your template.

About the sub-nav in the Profiles, the link currently takes you to the Manage Seller Details page (which probably does look pretty bare if you don't have anything created yet) but there is a "Create New" button at the top left of that page which will take you to the Seller Details Wizard. This is where you type your information for each section.

For additional help, you can click on the Help Icon (the question mark) to the right of 'Seller Details' on the Profiles landing page or click the Help link at the top of each page to visit our updated Help page.

Happy listing!

Cara
S sixspeedfirebirdMember
Hi there, saw that the site was back up so I decided to try and list a thing or two. I quickly noticed something, when you click to change font color, the color options show up at the top of the page instead of at the drop down box. Same thing happened when I right-clicked to copy.

Thanks, Richard

edit: jsut to clarify, This appears to be happening with all of the format options above the text body.
Q queenmabMember
something else...

my store window is empty and says'sorry i have no items for sale!' ...made sure it was enabled, and it is, any ideas....?

edit/ sorry, and also, on my 'active listings' page, i have an auction that has a bid, and it's not registering as being bid on there, or in my store... but another one that has a bid IS listed... and this was actually happening b4 the updates... any ideas on why this is happening? thanks!
P pokerweightsMember
I am having several problems since the beta version went live. Both are related to image hosting.
1. I don't see the "remove" buttom below images in my listings so there is currently no way to delete images from my listings.
2. I am having problems getting pictures onto my auction templates. It isn't letting me select pictures (the way I could click on a picture in my graphics storage and it would be labeled with a big yellow 1,2,3 etc. and then get carried into my listing)
thanks
wwwwindmilltradingcomwwwwindmilltradingcomMember
I've noticed I am not able to "bulk delete" all events. Thanks to your timely notice of the downtime (THANK YOU FOR THAT!!!!) I listed all my Saturday auctions 3 days ago. I normally schedule around 100 auctions every day and yesterday was no exception. Then in the morning I get the item numbers and enter them in my own tracking spreadsheet. This morning I could not do that (no big deal), so I got them straight from eBay. Now that the site is back up I want to bulk delete ALL events. There are now 3 ways to delete: single deleted (right after the event), by clicking "delete all events" and by selecting all events on one page (10 max at a time) and clicking "Delete Selected Events".

Only the single event delete seems to work.
When I click "Delete All Events" I get a warning window (good), but then it does not actually delete ANYthing. (not good)

When I select all 10 events on one page and clikc "Delete Selected Events", I get a pop-up window that says "need to select at least one event". It's obviously not "seeing" that I selected ALL events on that page. I'll wait till this get fixed; don't look forward to manually deleting 100 events! Smile

Again, THANKS for the early heads-up about the downtime. That saved a lot of aggravation! Smile
L leahyrlwMember
Alrighty. I've been through this thread and can't find the answer. I can create, save, but not post. The error I'm getting is that I have selected Gallery but have not selected an image. The image is sitting there. I opened an old listing, made a few changes, and that's the message I get. Yes, I filed a support request and got the standard "Since you have received this message, it means that you have selected the gallery feature but a gallery image has not been chosen from the gallery image pulldown menu to the right of the image selection section on the lister page". What am I supposed to do now. This is Friday and my order from England just came in. I've got to get it online. Any advice would be appreciated from anyone else who may have encountered this same problem, since support is obviously on automatic pilot.
Thanks
Rosemary
A auctivacaraAuctiva Content Mgr.
quote:
Originally posted by Poker Weights:
I am having several problems since the beta version went live. Both are related to image hosting.
1. I don't see the "remove" buttom below images in my listings so there is currently no way to delete images from my listings.
2. I am having problems getting pictures onto my auction templates. It isn't letting me select pictures (the way I could click on a picture in my graphics storage and it would be labeled with a big yellow 1,2,3 etc. and then get carried into my listing)
thanks


Hi Poker Weights -

I have tried 6 ways from Christmas to recreate your image issues and I haven't found images to be a problem.

So - we are suggesting a cache clearing. We have done numerous bug fixes today so do this:

Try clearing your cache via the follwoing process, then try loading images to the lister again:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache!

Does this do the trick?

Cara
A auctivacaraAuctiva Content Mgr.
quote:
Originally posted by leahyrlw:
Alrighty. I've been through this thread and can't find the answer. I can create, save, but not post. The error I'm getting is that I have selected Gallery but have not selected an image. The image is sitting there. I opened an old listing, made a few changes, and that's the message I get. Yes, I filed a support request and got the standard "Since you have received this message, it means that you have selected the gallery feature but a gallery image has not been chosen from the gallery image pulldown menu to the right of the image selection section on the lister page". What am I supposed to do now. This is Friday and my order from England just came in. I've got to get it online. Any advice would be appreciated from anyone else who may have encountered this same problem, since support is obviously on automatic pilot.
Thanks
Rosemary


Hi Rosemary -

What I know about this issue is that we know about the bug and are fixing it to be released with other bug fixes today.

I can't give you a definite time but it is on slate for today!

Cara
A angelsolutionsMember
Hi!
I signed up months ago, but only came back yesterday to start listing through Auctiva. Waited till tonight to list to get past the upgrade. Now my listings have 3 images in the template instead of the 1 it's supposed to have (it's a custom template I made). When I preview the template, it has the 1 it's supposed to have. Now what do I do????

Also, my store window is stuck on "Loading Images." I thought by reading here that this had been fixed. Frown

http://cgi.ebay.com/Cello-Colorful-Star-Cellophane-Gift...ZphotoQQcmdZViewItem

hope there's cs this weekend...I had planned to put my store back up with Auctiva instead of TL2.

angelsolutions
W warrantyrMember
I read your notice that the site was back up and running and that things look good and yet:
1) There are no Edit of Remove tabs under photos so I can't edit the photos
2) I'm unable to click on an image and have the corresponding number appear-in fact, nothing appears and I cannot enter the photos into the listing
3) I've tried repeatedly to change the template in a saved listing to another template but when I click on the new template selection, it does not appear in the listing. Nothing happens!
I haven't been able to list a single auction all day and yet you say the site is back up and working??????
What is the ACTUAL status of all of these problems?
Thanks
L leahyrlwMember
I have 2 listings where all the information has disappear. It now a blank sheet. No checkout, no shipping, no description. The only thing that's left is the title on the saved listings page. One of Auctiva fellows said not to save it if it disappears. I followed those instructions and reported the two listings. Any updates on when this will be repaired?
Thanks
Rosemary
S scorpiolisaMember
i am not able to post either, when i try i get an error, and when i do an error check it says error check passed, but if i go into each listing and click post, i get a screen saying i am about to post a new listing, and please confirm it, then the item will list, but i have over 170 saved listings that need to be listed daily, do i have to go into each listing and confirm post? this will take hours..please tell me there is still a glitch and it will be fixed soon!
W warrantyrMember
I read your notice that the site was back up and running and that things look good and yet:
1) There are no Edit or Remove tabs under photos so I can't edit the photos
2) I'm unable to click on an image and have the corresponding number appear-in fact, nothing appears and I cannot enter the photos into the listing
3) I've tried repeatedly to change the template in a saved listing to another template but when I click on the new template selection, it does not appear in the listing. Nothing happens! In fact, I'm unable to even add any template to a new listing or saved listing.
I haven't been able to list a single auction since Thursday and yet you say the site is back up and working??????
Can someone please help? Is anyone working on these problems?
Thanks
P picklesMember
I'm here to join the chorus. My profiles are whacky - when I try to list through my master profile, the master text in the details does not show unless I click the "text" and then "design editor" or whatever they are. It's blank, then when I click on the link, it's html, then I click it again and it becomes my text as I want it.

I have gone in and tried to edit my "Details" profile but it doesn't help.

I'm also having trouble with my images. I can upload fine to the listing, but I can't load a gallery picture. There is nothing in the pull-down menu like there once was two days ago in the old version, which I now miss desperately. The new image uploading has me confounded. It seems more complicated and less . . . good.

I'd like to take 30 seconds instead of 30 minutes to create my listings through Auctiva. I miss that.

Is it safe to assume these things are being worked on frantically and in just a few days I'll be content again?
auctivakevinkauctivakevinkVP Engineering
I've asked the developers to review all posts on this thread and see what has been fixed and what has not. I know we did another build to fix some of the early Friday problems. This was done around 7pm (california time) on Friday night.

I'm not sure when the next release is scheduled to fix the remaining problems. Will try and find out and post as soon as I know.

-Kevin
P picklesMember
When I try to upload a photo I'm informed that "a script on this page is causing mozilla to run slowly. If it continues to run , your computer may become unresponsive. Do you want to abort the script? 'cancel' or 'okay'." I've filed a support case for this.

I have no idea what any of it means. I just don't want to list anything for fear my pictures won't show up correctly.

Is anyone else getting this message in their netscape?
D dmhcollectiblesMember
quote:
Originally posted by leahyrlw:
I have 2 listings where all the information has disappear. It now a blank sheet. No checkout, no shipping, no description. The only thing that's left is the title on the saved listings page. One of Auctiva fellows said not to save it if it disappears. I followed those instructions and reported the two listings. Any updates on when this will be repaired?
Thanks

Rosemary



Somewhat similar problems here, I can't do a preview of ANY saved ad - it just shows up completely blank. I probably have a couple thousand saved ads.
Q queenmabMember
quote:
Originally posted by pix:
My original Shipping & Details duplicated over 50 times, they will not delete from Manage Sellers DetailsRoll Eyes


I had the same problem yesterday. (only i had 15). I managed to create the new sectioned seller details, and complete 6 saved listings, sched. to go off tonight. Today i only have 1 seller details and it's the old one, the new one i made is GONE!?? when i try to preview my saved listings that i sched. yesterday, they are COMPLETELY BLANK.. when i go in to edit them, the info and pics are there, but my template and seller details are GONE and blank now. So i can't even cut and paste the new seller details i made yest. from the listings i made.... can someone explain how my seller details could get deleted w/o ME deleting it??? VERY confused here....
A auctivajimMember
Hi guys

To reiterate what Kevin said a little earlier we are looking at an updated release this afternoon.

As a reminder we are seeing many support cases that originate from people who have not cleared their browser cache. This includes most if not all of the "missing description" type errors we are seeing.

Please take the time to make sure that your cache is cleared.

Thanks!

Auctiva Jim
D dmhcollectiblesMember
quote:
Originally posted by Auctiva Jim:
Hi guys

To reiterate what Kevin said a little earlier we are looking at an updated release this afternoon.

As a reminder we are seeing many support cases that originate from people who have not cleared their browser cache. This includes most if not all of the "missing description" type errors we are seeing.

Please take the time to make sure that your cache is cleared.

Thanks!

Auctiva Jim


Jim, thanks for the advice on clearing cache for missing descriptions, but I have my computer set to automatically clear cache (and cookies and other stuff) everytime I boot ... so my cache is cleared several times a day.
P pixMember
Update on my glitches, which seem to be fixed.

The duplicate Ship/Payments are all gone and I'm able to create new ones and access Manage Seller Details.

Am able to "remove permanently" multiple images at a time (not urgent but helps to free up space quicker).

Seems that supersized pics are smaller now and can't read some of my pic text very well, but overall the update is a very good one.

Thanks guys Big Grin
R robustosMember
What was so broke with the last version? It seemed to be working just fine. Now I can't post any listings. I was able to until about 3 hours ago, and now I see all of my scheduled listings are failing. This kind of revenue killing annoyance happens every time you guys "improve" the service. Can't you just stop picking at it? Please?
S susanneMember
I am finally up and running! Allen with Support suggested I get into Auctiva thru Internet Explorer or Mozilla/Firefox. Went in thru IE and all is loading properly-pictures are doing as they are supposed to. A few glitches still happening-it is occasionally losing the Saved Listings Category and I have to re-enter. But I am happy for now-Good luck everyone!
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