Gallery Picture Not Posting

Hello again Community,

And thank you for your patience in this matter.

While our investigation continues, there are a variety of posts and responses on the eBay community forum at this time related to this issue and it is unclear at this point exactly what the issue is.  It currently does look like an issue on the eBay side.   An example of such a post can be seen here.

Our engineers have been reviewing our end and have been unable to locate an issue that would account for this since the other image data appears to be being received as it should and displays in the listings themselves as expected.  As the investigation continues, we have also reached out to eBay directly so we can work together to get this issue resolved as rapidly as possible.

When more information becomes available, we will add to this thread as needed.

Again, you patience is appreciated.

 - Craig

Hi Community - 

an update to this issue with gallery images. 

Our engineers received a response from eBay where they acknowledged an issue relating to the gallery images beginning at the end of last week and that they are reprocessing the requests that have failed.  No time frame was indicated, but this should mean that missing gallery images should be reprocessed to show as expected and that future posts occur as usual.

 - Craig

So if I read this correctly, Ebay will be correcting the listings that are in place now and all Gallery photos will show when now listing?

Not happening for me.  I've had one listing out there since Thursday night.  Three calls to Ebay and still not showing.  I just relisted an auction and no gallery.

Sure hope they fix soon.  I feel as if I'm being Ghosted!

Hello Upperlevel, 

Unfortunately no further information or specifics have been made available.  Given the extent of the issue as noted in the eBay community forums, it is very likely that there is a large volume of reprocessing to be done.  If you continue to experience difficulty you will need to continue with your open tickets with eBay support.

 - Craig

Thanks for all your information.  Greatly Appreciated!

OK!  Here's what I'm finding.  Ebay did NOT fix the Gallery on my active listings. Therefore I ended those.

At approximately 7:00PM, I tried once again to list and the Gallery did DISPLAY!  So it only took Ebay 4 Days to find and fix.  Maybe Auctiva assisted?

Reguardless, it seems to be up an running once again.  Now, I only have Managed Payments to look forward to....sigh

I agree seems to be working for new listings however existing listing have not been fixed despite what eBay reps were saying...

In the meantime Auctiva replied to me advising to use eBay tool while I clearly indicated when lodging  the case that it does not work.

Wasted weekend chasing eBay and Auctiva for useless answers...

Oh, I so agree with Wasted Time!  Ebay rep kept me on the phone for 2 hours with my not learning anything new.  It was turned over to Ebay IT People.  sad

At least Auctiva joined to conversation and tried to help.  I'll give them that.  Now we're up and running, awaiting their next issue!  Good Luck!

My existing listing did not update so rather than awaiting for days and finding out eBay is not fixing them I ended the listings and reposted.  I now have gallery pictures on all my listings!  Yeah......at last.

All my listings started Saturday still have no pictures. But I tried just one new one this morning and it worked. Trouble is what do I do with the 100++ auctions that I launched Saturday? The only listings I could fix are ones without bids. And that would not be practical as it is too much work to transfer pictures from Auctiva to eBay. They are no longer available on my PC.

If eBay cannot fix the gallery pictures by tonight, I will have to end all those auctions and restart. They are all consigned items and I doubt the owners will be happy with picture-less results.

I had less than 10 that I had listed.  I tried to "fix" them, but no luck.  I had to end them, and re-list.  Problem there is there goes the watchers.  I get notifications when items I watch are re-listed, so perhaps that will help.

New listings work, and existing listings are now for 50% corrected by Ebay, seems they're running a large repair job

"New listings work, and existing listings are now for 50% corrected by Ebay, seems they're running a large repair job"

has any Auctiva user had ANY of their Gallery pictures repaired? So far none of mine are fixed. I generated them Saturday around 7 -9 p.m. I fixed a few the hard way but it is too much work so hope eBay does their job.

I ended all my listings and reposted.  I was not going to let the listings sit around with no gallery picture waiting on eBay to fix them.   Don’t really think they would have gotten fixed.   

ALL my pictures are now showing up!

As someone who has used Auctiva's services(multiple stores) for quite some time, I know that this issue occurs a few times a year.  I don't look for who's at fault, I just work around it.  Here's what I have learned.

• Always keep your photos available for a period of time for issues just like this one.
• Your listing is fine.  The only thing affected is your gallery image.
• If you are able to edit, go through revise listing in eBay.  Delete the gallery image and upload the image from wherever you have it.  For me, it's on my PC.  This works 100% of the time.
• That eBay tool that allegedly fixes your gallery image...never worked for me in this situation.
• Make it a habit to look at your listings in Seller Hub on occasion just to check.  This issue doesn't give any warning, it just happens.
• It can be a pain, for sure, but it sure beats ending/relisting your items.  Especially when you have many of them.

Chris

Hello Chris,

Thanks for taking the time to write in with your advice.  Much appreciated.

 - Craig

While you have active listings on eBay, what long-term problems can arise if you create a new token to connect another eBay account? geometry dash subzero

Hello lodeniko,

If you change which account you have tokenized to your Auctiva account, the active listings from the initial account will not update as we will no longer receive the notifications from eBay related to them, so they will remain indefinitely on your Active Listings page.   The Active Listings page is what supplies the information for the scrolling gallery, so the gallery will display information from the other account or, given time, items that are no longer active on eBay.

There are no means to end the active listings without the notification data from eBay and we would not be able to remove or disable them for you, so we strongly suggest that you do not tokenize to a different eBay account while you have any active listings showing in your Auctiva account.

  - Craig