having a problem with images

Me, too. Here's the reply I got from support:


Thank you for contacting us regarding the issue and I am sorry to hear about the inconvenience. I would recommend you to use our new Auctiva Uploader (Beta) to upload your images to your Auctiva account.

The use of the uploader system is pretty user friendly, however, you may encounter errors when uploading images larger than 1 MB, or if uploading more than 30 MB of images at a time. For optimum performance, I would suggest you to reduce the size of each image to less than 1 MB before uploading.

If you are using a digital camera to take your photos, I recommend reducing the resolution in your digital camera picture configuration.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

I got a pretty similar response to the help request I sent, but now: 1) I can't access the help request I sent to tell them that that didn't work; 2) I can't find any beta anything; and 3) resizing doesn't seem to help, nor does logging out and logging back in. What is this beta I keep reading about - does any one know??

Help..!!! I am so frustrated..!! i to have been trying all day to put pics on auctiva but the html dkeeps saying failed and the NEW beta download won't let me add pics as it says you can notupload files larger than 1.5mb.!! I have done nothing different with my pictures than normal but they won't upload..!! How do you re size and make them less than 30mb..?? Help Jayne

Same here- still not able to upload anything- pics are the same size that they've always been. Pretty aggravating! anyone out there that can help us?

hi everyone. I to had a heck of a time with images and spent hours upon hours on the phone with kodak and verizon and my computer guy. here is what worked for me. here goes(i am not a computer guru so bear with me). what has happened is we are all used to using images that are larger then what the new program (whatever the heck all the sites are now using:both ebay and auctiva) will allow. once you load your pictures into what ever you are using... i use kodak easy share.... open your album etc. thenclick on the image you wanted to use for your listing. then another screen will pop up and it will have the file name (or the picture jpg name your camera gave it.) rename it something you can remember (we are talking about the picture you want to use for your listing) say its a crystal bowl call it bowl 1. now right below that there will be a resize bar. pick the option "best for internet" ( i havn't tried any of the others yet such as 75% or 50%) then click save. do this to all the pictures you want to use when you list your item. then go into auctiva and browse for your picture you just named...bowl 1 etc. i promise they will upload. they are not as large and fantastic as they use to be but they are acceptable and load fast....not 20 min. for 1 or not at all like whats been happening. let me know what you guys think. basically all your pictures are now to large and need to be resized. both on ebay and auctiva. i finally am back up and running after a week. hope this helps.

I just went in and resized some images and they finally uploaded. I have to open each photo in my Paint program (then image/resize)and resize it to be under 1.5MB. What a pain!

So does anyone else know anything else about resizing images? Bloit's suggestions don't work for me, because I just use Windows photo gallery to view my photos, and just do a mass dump from my Kodak easyshare camera to a folder on my computer. ARRRGH

Thankyou Bloit, i have Picasa 2 photo uploader and i went in and re sized them all and i have just uploaded 81 pics to Auctiva in less than 2 mins..!! Fabulous, much quicker and easier than i have ever done..thankyou Good luck to everyone else trying Cheers Jayne

quote:

Originally posted by Incognito Writer:
So does anyone else know anything else about resizing images? Bloit's suggestions don't work for me, because I just use Windows photo gallery to view my photos, and just do a mass dump from my Kodak easyshare camera to a folder on my computer. ARRRGH

I, too, use Windows Photo Gallery. I open it, and click on the photo I want to resize- it will show a small image to the right with the image size (they need to be under 1.5MB). The top right link says "open"- drop down menu to Paint. Another window opens- go to top menu bar and click Image/resize. I usually do 80-90% and save and then close the window. You should see the image size # change on the right. You then need to close out this window, and you're back to Windows Photo Gallery. You;ll need to do this for each photo- wish there was a simpler way but it goes fast once you get the hang of it. FYI- I just did one that was 3.62MB and I used 80%. Good luck- let me know if you need any more help.

janeytom, you are THE BEST!! Thank you so much for this information and assistance, it is SO MUCH APPRECIATED! I'm going to resize and see if it works. thank you thank you thank you!!!!!

Let me know! Janice

Hi all, I use paint.net you can do almost anything with that and best of all it is that magic 4 letter word "FREE" hope that helps.

Hi Community,

Update - I just heard from our technical team regarding the new Auctiva Uploader and am pleased to report that we have adjusted the maximum file size it will accept to 3.5 MB, so you should now only have to resize your images if they are larger than 3.5 MB if you will be uploading them using the new Auctiva Uploader.

If you have any additional questions or concerns regarding your Auctiva account, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hello, I left a post letting members know, that if you upload to Auctivia first and then to your listing, that it works. It is slow, but works...You need to go into images, hit upload, use html loader....then go into listing and click on picture one...and so on....

The best thing to do is turn down the resolution on your camera before you take your pictures. Read your manual, this is pretty easy to do. There is no sense it taking a photo greater than 3.5 megabytes when the one we show eBay buyers is 1/100th that size. Simply put we throw away extra pixels you don't need and keep only what we need to look great when supersized.

It seems like a shame to do a whole lot of extra work opening up paint, picasa, photoshop, and so on to resize your images manually when your camera will do that for you.

Set your camera to take the photo at 1600x1200 or the closest resolution to that. Most new cameras take pictures at 4000x3000 which is nearly 6x as many pixels and we just throw all that extra stuff away.

Increasing our size to a max of 3.5mb will help but some images on the newest cameras still save files larger than that. Looking through my digital camera files I see that at least 1 in 4 is larger than that. So unless I change my camera to use a lower resolution before taking photos I'm going to end up having to use paintshop or picasa, or some other image editor to resize them 1 at a time and that is just horrible to think about. I don't want to see anyone here having to do that work when your camera will do it for you with a few clicks.

On a Canon digital camera click Function Set button, then click down until the "L"(may also be M3,M2, or M1), then click right a few times. You should see the resolution show on the screen. On my camera M3 is 1600x1200. Once you on are on that click the Function set again. So literally like 4 or 5 clicks.

On my Camera:

L = 4000x3000 (12 megapixel)
M1 = 3264x2448 (8 megapixel)
M2 = 2592x1994 (5 megapixel)
M3 = 1600x1200 (2 megapixel)

So before taking photos I'd want to set it to either M2 or M3. M1 might work, but I think on rare cases it may still do a photo over 3.5 megs.

You really don' need more than a megapixel of image in any case. Most monitors are set to 1024 x 768 pixels, which is pretty well a megapixel. Any hihger resolution setting just makes icons and text too small for use on Wndows with the average monitor size.

Higher resolutions are only useful for truly huge monitors (30 inch plus) and even then at normal viewing distances images don't need a lot more than a Megapixel, as you would not use the full screen area.

Also, the resolution of your camera lens may make higher resolutions immaterial in any case. It is quite common for cameras to have sensor resolutions much higher than the lens resolution. This helps reduce noise (graininess) in the image, and moire like fringing effects when image detail (Eg vertical stripes) clash with the pixel grid. If there are many more pixels than the lens can resolve the problem disappears.

So more pixels does not mean more detail, just better resolved blur!

In most cases a high or medium quality jpeg compression of a megapixel image will be less that 100k, and a megabyte is generous.

However exactly how well an image compresses depends on the image content, so you might find that one image will compress very small, and another might be almost the same size as the raw data!

In most cases however, the camera will do a good job, and it's a lot quicker than messing about with post processors.

The same applies to colour balance. Best done in the camera. (or better still using external colour balancing filters, but that's a bit advanced!) The reason is the same, time spent post processing to correct errors is better spent in other ways.

The color balance can be quite important. I hust got a neutral from a buyer who complained that the colour (Black) was exactly as described in the listing (ie black) and the title (Black!). Why he thought that the colour in the picture looked a bit brown!

(Which took some stretch of the imagination. I mean I used to have a job where I had to actuall asess the exact shade of black of a carbon sample. They were all as black as spades, but next to the reference black you could under a good light see quite a range of colour. I had real diffculty seeing brown! Of course there is no real black on monitors just the colour of the un-illuminated screed!)

I would not rely on the cameras 'auto' balaning however as this can get it dreadfully wrong! Three schemes are used to do this, one looks at the brightest part of the picture and decides that it must be white (Obvioulsy not true in many cases) another looks at the whole picture and adjusts the colour until he average colour is grey (Again you can see a problem there) the third looks for a parts of the picture which are nearest to 'white' (Grey) and adjusts the balance to get the average of those nearest to grey.

In all of the above schemes you notice that at no point does the camera know for sure what the actual colour is. So it is best to manually choose the best colour balance.

But be aware that your eyes can play tricks too, so to get an idea of the best settings for your photo-set take a series of test shots of typical subjects under the range of lighting you might have to cope with. (We don't all have deicated photo booths!) If you make a note of the settings you used each time you can display them on your monitor and decide which is best.


Don't forget that you really ought to set your monitor up too. You can dwonload tools to help you do this from various sources. It's not difficult.

These tools are not as good as the external colour measuring tools used by pro's to exactly calibrate their monitors, but you don't need that amount of prescision. Just a good average balance so your pictures will display reasonably accurately on other peoples monitors.