Help! The return policy section on my page is missing!

Hi popculturepast,

Thanks for letting us know about this. There was most likely a Java Script error on the lister page when these items were created that interfered with the loading of the return policy section. Assuming that is the case, it should be pretty easy to correct.

In order to make the return policy section in these items show up, I recommend deleting the category number from the "Category #", pressing the "Return" key, then re-entering the category number in that field and pressing the "Return" key again.

If the return policy drop down menu still does not show up after you have done that, please contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

What do you mean "pressing the "return" key"?

I am also having a problem with listings failing due to not having a return policy, even through I am using the same listing over several times.

Make new scratch listing to use "as similar". Seems to pick up the new changes. Why don't they tell us about these glitches?

Hi Community,

We have since received a number of other cases indicating the return policy interface is not showing up when the lister page is first loaded. We did not make any changes to our site around when this started happening, but our engineering team is looking into this and will have it resolved as soon as possible.

In the interim, if you are experiencing this problem, reloading the category in the listing creation page using the process I described in my previous post to this thread should make the return policy interface show up. When I mentioned" pressing the Return key", I just meant pressing the "Return" or "Enter" key on your keyboard.

I will update this thread to let you all know when additional information on this issue becomes available. Thanks for helping to bring this to our attention.

-Mike

Hi Community,

Update - We have just implemented a fix for this issue so you should now see the return policy drop down menu when you create new listings in categories for which the return policy option is available.

If you created saved listings while this issue was ongoing and the return policy interface is still not showing up in them, you will still need to reload the category as I described earlier in this thread to get the return policy interface to show up in them though.

If you continue to have problems with the return policy interface not showing up when you create new listings, please let us know by filing a support request using the form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike