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14 replies

HOW and WHEN do I quit getting billed?? Canceled 2-3 mos. ago

L loveitoldMember
I would appreciate it if someone can tell me how I can stop being billed for the Auctiva service? I canceled my service 2-3 months ago (after being a faithful customer for over 5-6 years), went to the site, canceled, and got a message that I would be billed for the balance of the month and that would be it. Now here it is July, just received another bill, haven't used the service in probably 8 months or so, and I'm NOT going to pay again. I was billed last month, paid anyway figuring that's the last of it, here's another bill and I say NO MORE! Can someone (ideally someone from Auctiva) please tell me what else I can do? Any help from anyone is appreciated!
Thank you!
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tazfrompatazfrompaMember
Hi Ninth I believe they are still a viable offering and are being fully supported. I was thinking of possibly signing up for the paid program again as the spreadsheet was nice for keeping track of things.Also as i remember things I used the free version for awhile and the paid version was alot easier to use and was not as dependent on Auctivas website. Also it was easier to use.But again i am going back 5 years to a pawn Shop I co-owned at the time.Possibly try asking that question in the lower forum for Auctiva Classic. I do notice however the community boards down there get very little action.
Steve
tazfrompatazfrompaMember
I do remember that I had very few problems with it when I used it.However for some reason Auctiva does not seem to promote it much?I used the free version for about a month in late 2000 then switched to the paid.You are probably right about the lower boards not seeing much action because of few problems.But free is nice too!Big Grin
N ninthwaveMember
Since the paid version is ostensibly the money maker, then why is it that they don't promote it? Are they putting all their main resources into the freebie? - maybe planning to dump the other stuff? Something doesn't add up here.Confused

I would like to know the long range plan here (as would many others I'm sure) but I'm afraid that's a secret we will never know until it unfolds. (doesn't help OUR long range plans much does it?)
B biscuitMember
quote:
Originally posted by ninth_wave:
Since the paid version is ostensibly the money maker, then why is it that they don't promote it? Are they putting all their main resources into the freebie? - maybe planning to dump the other stuff? Something doesn't add up here.Confused

I would like to know the long range plan here (as would many others I'm sure) but I'm afraid that's a secret we will never know until it unfolds. (doesn't help OUR long range plans much does it?)


I don't know of any long-range plan aside from the "shared insurance earnings" one that is currently in place. I remember starting here back a few years ago, and Jeff was quite adamant that they were committed to that business model for the long-haul.

Also, I don't necessarily think that "Classic Auctiva" is the main money-maker for Auctiva. There are undoubtedly many, many more users of the free service, but I have no clue as to how that translates, revenue-wise, for Auctiva. I would love to know (just out of curiosity) how many "regular" users there are of the free service vs. subscribers of the paid service.

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