I have been trying to log into my account since last night 5/3/17. I have filed a case report. Can not check this because I can't log in. Help.
Original Post
Replies sorted oldest to newest
I have sent many - Reset Your Password. And no replies to my email to do this.
Hello Amanda -
after requesting a password reset, if you do not see the corresponding email in your inbox within the hour, please be sure you have checked your Spam/Junk/Trash folder to ensure that your email provider has not redirected the message away from your inbox, if you use gmail, please be sure to check your All Mail area.
If you have not accessed your account recently, it is possible that the email address we have on file is outdated and in this case as well as the case where the email is not arriving for you, please continue with your existing support case and our support team will be happy to assist you further.
- Craig
after requesting a password reset, if you do not see the corresponding email in your inbox within the hour, please be sure you have checked your Spam/Junk/Trash folder to ensure that your email provider has not redirected the message away from your inbox, if you use gmail, please be sure to check your All Mail area.
If you have not accessed your account recently, it is possible that the email address we have on file is outdated and in this case as well as the case where the email is not arriving for you, please continue with your existing support case and our support team will be happy to assist you further.
- Craig
I still can not log in, I haven't received any emails from auctiva. I use this program everyday for my ebay listings so the email is correct. I have tried everything and all 3 browsers. I can't check any of the support cases because I can't log into my account. ajs
This is the message I get everytime I try to log into my account.
Invalid Username or Password. Please ensure you entered your password correctly and try again.
Invalid Username or Password. Please ensure you entered your password correctly and try again.
Hello again,
When you receive a notification that let's you know we have updated your support case, the notification contains a link. If you use the link in the notification to access your support case, you will be taken to a page that will show you that response without logging in to your account. It would only be necessary to log in to your account to check the support cases manually.
Please be aware that we are currently experiencing a higher than usual volume of support requests and we do respond to cases in the order that they arrive so if you have not yet received an update to your support case (in the form of an email notification) you will as soon as our support team reaches your query. If you have received the update notification, you should be able to use the link within it to view the response to that particular case. Note that you can also file a support case at any time from under the Help tab without being logged in to the site.
- Craig
When you receive a notification that let's you know we have updated your support case, the notification contains a link. If you use the link in the notification to access your support case, you will be taken to a page that will show you that response without logging in to your account. It would only be necessary to log in to your account to check the support cases manually.
Please be aware that we are currently experiencing a higher than usual volume of support requests and we do respond to cases in the order that they arrive so if you have not yet received an update to your support case (in the form of an email notification) you will as soon as our support team reaches your query. If you have received the update notification, you should be able to use the link within it to view the response to that particular case. Note that you can also file a support case at any time from under the Help tab without being logged in to the site.
- Craig
Still Nothing, No Emails from Auctiva. It has Been 2 1/2 Days Now. Is there a Problem with my Account?
I STILL CAN NOT LOG INTO MY ACCOUNT. I HAVE TRIED EVERYTHING, CHROME, FIREFOX AND IE.
IS THERE ANYONE ELSE HAVING THIS PROBLEM.
AJS
IS THERE ANYONE ELSE HAVING THIS PROBLEM.
AJS
Hello Amanda -
I am sorry to hear that this difficulty has continue. I see that you filed a support case that we responded to earlier today so there should be a notification in your email both for that and a reset request for your password. We are not aware of any issues with the password reset email getting sent out, so if you do not see the response notification or the reset email in your inbox, please be sure to check your Spam/Junk/Trash folders to ensure that your provider has not redirected the messages away from your inbox.
As this relates to your account credentials and I can see that you have followed up with your initial support case, please continue to work with our support team in that support case so we can assist you further.
- Craig
I am sorry to hear that this difficulty has continue. I see that you filed a support case that we responded to earlier today so there should be a notification in your email both for that and a reset request for your password. We are not aware of any issues with the password reset email getting sent out, so if you do not see the response notification or the reset email in your inbox, please be sure to check your Spam/Junk/Trash folders to ensure that your provider has not redirected the messages away from your inbox.
As this relates to your account credentials and I can see that you have followed up with your initial support case, please continue to work with our support team in that support case so we can assist you further.
- Craig