I keep getting this message

I'm having the same problem. It happened two days ago and was a site problem, I expect that it still is. Very aggravating.

It seems to have stopped for the moment.

Geesh, here we go again!

I am having the same problem.

I've about had it.

Yep, me too. For the last few days I've been getting that around every other page load. It's slow going.

Yep, that is what I get too! I really hate to complain about a free service but this is awful! I had auctions that never got imported from the last time we couldn't list from here and no response to my concerns. I have promoted this site a LOT until lately, telling other buyers to try it out, etc. and how good it was. But I am so disappointed in it right now.

I just spent over one hour trying to get a lot listed. I thought I had it, and then nope! It's really gonna stink if tomorrow is like this.

diddos. An error has occurred during the processing of your request. Please try again or file a support case if this problem continues. Has anyone heard from Auctiva about the current problem?

Glad I checked here before running any MORE tests on my equipment! Have cleared the caches so many times it is silly. Usually I do all my Sunday listings, and I cannot get anything accomplished. Misery loves company? At least it is better to know that I am not the only one getting very frustrated

I AM!! trying to list my 1st auction Arggghhhh sent a support notice about it- was soooo excited to try this over all the other Ive used in the past for $$$...hmmmmmm A gal can onl wait song long here to shelp her wares **sigh*

i'm having the same problem... VERY frustrating. i can't get anything listed or even get listings ready to launch. nothing is working!

I have scheduled a total of 5 listings so far. It has only taken me 2 hours. This is a joke, and no one from Auctiva seems to respond about this. This has been going on now for about 3 weeks, off and on, especially on Saturday nights. I guess you really do get what you pay for.

Same here. I get that message repeatedly and I am giving up.

NO, not AGAIN !!

Hey Jeff! You guys doing anything out there? maintenance or something like that? The site is hit and miss.

Okay then I guess I should consider myself lucky this morning!

Yesterday it took me 10 mins to list one listing. Then when it finally went to ebay, nothing from auctiva was visible. The listing looked horrible. I gave up. Finally after 2 hours the listing looked great.

Now today I'm trying to chose categories and I get error codes saying contact support. Hit back button retried and finally after the 4th time I got it. Then go down to add pictures. NOPE same thing. But now hitting the back button and retrying isn't working. I filed a support case but I guess since its Sunday nothing will come of it.

So no listing this weekend I guess

OK this is weird. I was looking at the post "Doesn't Work!!" and I saw that Jeff CEO replied I opened it up thinking that there was a solution in the works or something. All he did was post this thread's link. Thats it! no explanation no anything. The poster in the other thread was just asking like we are with same issues what was going on and all CEO did was post this thread????? Does this mean he is aware of the problems and doing nothing? CEO hasn't posted here that I can see, so what good did it do for Jeff to post that?

I have reached a level of frustration this morning that has me leaning heavily towards a decision to never try to list through Auctiva again. One error message after another, then the whole listing disappears into thin air, and with it all the time and effort of creating the listing. My time is valuable to me, and I wasted a whole lot of it this morning. I appreciate the services Auctiva has to offer but at this point, for me, in time it's just too undependable and time consuming .

Here is what support sent me - I've already done all of this and responded back with that this isn't the problem since its now part of my routine. I always do all of the clearing cache, using window washer and spy sweeper before I file a support case AND besides there are lot others here that are experiencing the same problem. Told them to dig deeper. And I use Firefox browser.


Hi,

We apologize for the inconvenience you have faced. I have logged-in to your Auctiva account and everything worked fine. So I request you to disable the popup blocker or disable any Firewall program (if your system has any) and delete all cookies and temporary internet files and then try again.

Additionally I would suggest you to try using an alternate web browser. I recommend using Internet Explorer 6.0 or Firefox. If you are using one, you may try the other.
A free download of Mozilla firefox is available at
http://www.mozilla.com

In case you face any issue then please feel free to contact us again with the exact error message. We will be more then happy to assist you on this issue.

Thank you,
Auctiva Support.

You guys might want to file a support case. You will get a nice novice lesson about clearing your cache while the auctiva staff burries their head in the sand. Take a look at my correspondence with them:
Hi,
Could you please let me know, when exactly are you getting this error message? Are you getting it while creating the listings? Also, please try to remove the cookies, cache and the Temporary Internet Files and then check if you are still getting the same error message or not?

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

Please revert back so that we can together resolve this issue.

Thank You,
Auctiva Support.

Hello,
I am getting this error message in all aspects of auctiva-from image view, account settings and in the listing creation process.
I am a fairly savvy computer user and I know to clear my cache and all of that before contacting support.
If you check the auctiva community boards, you will see I am not the only user with this issue.

Oh this is getting me very FRUSTRATED! I finally got one listing posted. I tried to list more and now it says "can not find server". I can't get to home, listings or anywhere except here. The only way I can get here is by community.auctiva.com. I can't even access HELP to report this OLD issue.

Eureka ! I have figured it out. After spending much time clearing caches, deleting cookies, eating cookies , upgrading my browser and tapping the heels of my ruby slippers together I finally have the answer. It's Voodoo. You have to cast a voodoo spell while your auction is loading . Actually sacrificing virgins at the volcano edge works pretty well too as long as your auction doesn't have more than 3 pictures.

I was having the same problems. I switched from using Firefox to IE and now everything seems to be working just fine. Definitely worth trying for those that are having problems.

I just got a "server too busy" error message. I thought they just moved thier servers so this wouldn't happen. I have been trying to get one item listed since last night. I guess I'll go back to using my AW2000 program. It's not web based which I consider a dangerous thing if your computer crashes but it always works,
Donna

It is like there is NOBODY around to do anything, to tell us anything?!?! The thread where Mike posted a link to this thread was totally weird. What is going on?
I have sent some buyers here lately telling them this was a good service & I am sure if anyone has tried it the past week they think I am crazy.

Hey retrometro, that's got to be one of the most creative solutions I've seen in a long time...since nothing else seems to work.

quote:

You have to cast a voodoo spell while your auction is loading

I found a map to the volcano, but it might take a little time to fill the rest of the reqs ;-D