I take it Auctiva Employees DON'T WORK ON WEEKENDS??

I'm having the same issue. No response to my support request. and no one available on Live Chat. I have 2 auctions that I listed an hour ago and wanted posted to Ebay an hour ago. I got the posting confirmation page, but they never posted. And on the Auctiva site they continue to be listed as "ready" in status.

I'm having the same issue, I hoped to come here to see if there was a solution floating around the boards. I thought it may have been me or my computer or my settings or or or lol - just about anything

It's my turn the same thing is happening to me which is really quite annoying why do I bother to use auctiva ... actually it initially was a nice feature but since ebay, paypal and now auctiva continue to update it's wreaking havoc on my sales! Obviously Auctiva is also an Ebay owned site since to me all three sites updating and all three seem to be having issues. It's really quite frustrating. Especially as the Holiday season is approaching and my items either aren't getting listed or I am not being notified of payments!

Ok I am done venting

I'm not sure why the support staff that are supposed to be working on Saturdays are not answering your cases. I will look into that.

We had some slowness on our servers tonight that caused listings to not post in time. Your listings should eventually give a message of "Not Posted" on the Scheduled Listings page with a link to "Reschedule Item".

We have been looking into this issue and are continuing to try and bring things back to normal. I'll post back when I have more information.

-Kevin

ok 'auctiva kevin'......where the heck are the TECH SUPPORT PEOPLE???? THIS IS RIDICULOUS!!! i posted a tech rqst over 8 HOURS AGO!!!!

someone needs to answer me. i'm sure my ebay token issue is somewhat of a "quick fix", but now you folks have me SCREAMING IN CAPS in my tech claim cause no-one will RESPOND!!!

ANSWER ME ALREADY.....AHHHHHH..... *sniff, sniff* :-(

Let me know what your ebay token issue is and hopefully either I or someone else on the boards can help you out.

-Kevin

This is the error (alert) message that I keep getting. The eBay account is actually for my "other" feebay account, buy-it-now_auction-epxress. I don't understand the "different user" message, it's my account.

quote:

An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?

and I have this (auctiva) account and another one for my buy-it-now auctions since I can only post to one ebay account per auctiva account.

Ok, I'm signed in under my buy-it-now account now on IE and under my sell-it-now account on mozilla....

auctiva kevin??? where did you go please??

It sounds like your browser may have it saved in the session that you are logged in as the wrong user.

Click the "Sign Out" link at the top of the site and the close your browser. Then when you open it up again and go to auctiva, make sure you are not signed in. If you are not, you should now be able to sign in as the Auctiva user you want to list with.

You can verify which eBay ID is associated with your Auctiva ID by going to the "My Account" tab, and hitting the "eBay Settings" link.

Let us know if you are still having problems.

-Kevin

well, i'm having all sorts of trouble with the buy-it-now account i guess. when i click on ebay settings, it says i need to generate a token...so i click the button, it brings me to ebay, i sign in with my buy-it-now account and i click the agree tab...then it brings me back to auctiva with the error message.

also, i cannot sign on to the forums yet with my buy-it-now (auctiva acct) because i still have not received the confirmation email to confirm my email address.

my sell-it-now account (this one)...is fine...no issues...i'm talking about my "other" auctiva account. and i've closed my browsers, cleared the cache, cookies, etc on all browsers and so forth....still doesn't work. this has been going on since yesterday with this token issue.

please help!!

It looks like you have another Auctiva account. Your buy-it-now ebay account is associated with the following Auctiva account: eleganthomebykml

I see the last login for that Auctiva account was back in 11/2006. This is why you're not able to create a new token.

-Kevin

mike was supposed to delete all the eleganthomebykml stuff....that was a very old account....and actually, my buy-it-now account IS the eleganthomebykml ebay account...i just changed the name a long time ago.

what can we do to fix this?

my current ebay account name is buy-it-now_auction-express

current auctiva sign-on name is
buy-it-now

my last name has since changed in my oringinal info....it was luciano....it's now webster...i got married in july.

please help me fix this tonight....PLEASE!!

i spoke with mike on the phone a few times late last year to fix that mess as i was having issues with my current auctiva account because i had multiple accounts for multiple ebay accounts and i think mike deleted or deactivated all the "extra" auctiva accounts.

i have 3 ebay accounts and i have 3 auctiva accounts.

sell-it-now is (was) my main ebay/auctiva account.

i'm in the process of not using that account any longer and am wanting to switch back to my buy-it-now_auction-express ebay account.

i also have a beautiful-in-pink ebay/auctiva account that i don't use.

do we need to close/deactivate the current eleganthomebykml (or buy-it-now) account and start over?

that's fine if we do as i haven't created any listings in this account yet, i'm just copying the html from my sell-it-now listings and changing it manually in my buy-it-now listings. a pain, but it's what i have to do until we can fix this...

please help me!

I would try logging in with the eleganthomebykml Auctiva account. If you forget the password, you can use the "forgot password" link.

Once you are on with that account, it already has the correct eBay account and token associated and you should be good to go.

-Kevin

quote:

eleganthomebykml

i did try that....but couldn't figure out what email was associate with it...i changed it so many times, i don't know which one it is now.

i've tried all my different email accounts. can you just delete the old account and i start over with a new one??

so here we are.....SUNDAY..and STILL no word from tech support....this STINKS!!!

ok Auctiva Jeff.....I see you're on the boards. where's "tech support" again today?? can no-one figure out the problem here?? where's Auctiva Mike??? I spoke with him last time, maybe only HE has a clue how to fix this!

thanks,
kathleen