Hi sellers! We're resolving a small issue impacting some users' images and the ability to contact support. Everything should be running smoothly in just a couple of minutes. Your images are all fine and will be showing as normal with no extra work very shortly. Thank you for your patience and understanding!
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Everything should be working as normal again. Thank you all for your patience with us and we got this resolved!
Confirmed! All images GTG now. Thx!
Images came back briefly but are gone again an hour later. Very scary!
Hello Jangal,
We're looking into this recurrence. We will update this thread once we have more information.
Apologies for the continued inconvenience.
- Craig
Not normal here. No images and scheduled listing are failing to post.
There are no images in my listings on eBay. I checked on my iPhone and on my PC. Will this be corrected soon?
My images are gone as well....
Hello Community -
Apologies again for the difficulty and confusion this has created.
Please know that no data was lost and all of your images are still saved in your accounts.
The issue which occurred earlier today has been resolved, however, it may take some time for all images to display in all locations while the stored image data propagates outward to the delivery servers. This will result in intermittent display behavior of these images until this completes. We expect this to complete within the next few hours, again depending on location. Unfortunately, I am unable to provide more location specific information, but we do expect all images to display properly in all locations once this has completed.
- Craig
My images are still not showing up.
No images on my listings that are about to close and no images when I try to create new listings...
Same problem, images don't appear when downloaded
As of 9:24 PM Central Time I still have no pictures showing up in auctions or in auctiva. I can't even write auctions without pictures and Tuesday nights are when I do most of my listings.
10:11 central time and no images. Making it difficult to list and sell
No images showing in my listings as of 11:25 pm EST
No images on my listings either Massachusetts 11:48pm est
Images are back for me at 2:30 AM EST 9/5/18.
My images are back also. It is 3:13 am EST
Images back up. Thank you!
My images are not showing and I cannot file a support request. Earlier I was getting a popup from my internet security software. It seemed a certificate was expired?
Hello Lozengallery -
We did have an issue earlier this week that matches the description of what you have encountered, however, our engineers resolved that issue shortly after we discovered it. It sounds like you may have an issue with your browser caching the site from that state as the issue is no longer occurring.
The first suggestion I have is to try logging out of your account and closing your browser entirely. Then, relaunch your browser and log back in to your Auctiva account. If the difficulty persists, please try clearing the cache of your browser, closing it and relaunching it and then logging back in to your account.
Should you continue to encounter difficulty at that point, either respond here to this post or, if you are able to file a support case but still having other issues, file a support case from under the Help tab of the site so we can have a look into your account.
- Craig
Thanks Craig, I tried all that and I'm still having trouble with both seeing my images and filing a support case. I can see the image when I edit my saved listing and edit the photo - I can see it there. Just not anywhere else on Auctiva or Ebay.
Hello again Lozengallery,
I've taken a look at your account and am unable to reproduce the issue you describe in the account. When I check it, the Saved Listings all show appropriate thumbnails on the Saved page and the listings I was able to review all show images that appear to be appropriate for the listing - I am also able to get to the support page to file a case without difficulty.
When I checked a few of your active items on eBay I saw the images in each of the listings as expected. These matched the corresponding Saved Listings.
If you have successfully cleared the browser cache of the browser you typically use, I suggest you try using a different browser to check your account and your active listings - so if you typically use say Internet Explorer, I'd suggest you try using Google Chrome or Mozilla Firefox to review your listings and account. Both of these browsers are available for free if you are not already using one or both of them.
- Craig
Ok, I think it may be my internet security software, I may have blocked the image certificate? I will ask them how to unblock if that is the case.
That's what it was! I can see the photos now. Thanks for your help.
auctivajohn 2 posted:Hi sellers! We're resolving a small issue impacting some users' images and the ability to contact support. Everything should be running smoothly in just a couple of minutes. Your images are all fine and will be showing as normal with no extra work very shortly. Thank you for your patience and understanding!
I have this issue now with all of my listings. Please help!
Hello Tonya Rains
We are aware of this issue with the Unknown Form error and are seeking a solution for it. This most typically occurs in Safari but other browsers have reported the issue. I suggest that you clear the cache of whichever browser you most frequently use prior to trying again and if the issue persists, please try filing your case using a different browser and you should be able to have your case filed.
Apologies for any inconvenience this causes.
- Craig
