Insert Image into Description Area HELP

Hi meadowslake,

I'm sorry to hear about the difficulties you are experiencing. Although I cannot be certain at this point, there is an apparent compatibility issue between Internet Explorer 9.0 and the old version of the description editor available on our site which can cause behavior similar to what you have described with many of the buttons on the description editor toolbar.

Assuming that you are using Internet Explorer 9.0, I believe you will most likely be able to work around this problem by updating your account to use our newer description editor from within your Account Preferences.

In order to make this change, just mouse over the “My Account” tab, select the “Acct Preferences” option under “Settings”, check the box next to “Use Design Editor v2.0” and then click the “Update Account Preferences” button at the bottom of the page.

Please note that, since we are in the process of phasing out the older version of the description editor, it will not be possible to change back to using that version of the editor once you have updated your account to utilize the new one.

If you need any further assistance with this, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

Hi and thank you so much for your reply! I updated my auctiva editor about 2wks ago. I was having spell check issues and discovered about updating my editor and that did take care of many issues but unless there is a newer version than the one I updated 2wks ago, this new problem is not fixed with the updated editor. Any new ideas?? Also, anyone have this issues... Sometimes when I save an auction and go back to only add pics and schedule (everything else if finished, description, price, shipping options, etc.) only going back to add pics and then schedule her up... I've noticed several times when I go back all my shipping options (choices) have changed from what I've chosen. I don't get it and it's horrible. If I do not catch this than I chance an auction posting that might show express shipping for free or my first shipping option as express and the buyer thinks I'm charging over $40 for shipping for an item that doesn't even weight 1lb. I've double check myself to make certain it was not my error and it's definitely not. For some reason some auctions change my already chosen shipping options. I normally provide about 3 options for us shipping and 1 for int'l shipping and all of them will be different. Doesn't happen with every auction but it happens enough that I must now waste more time double checking my auctions. Time I do not have too spare! Anyone else or any solutions??? Thanks in advance!

Hi meadowslake,

I'm sorry to hear that the problem was not related to the version of the editor you are using as I suspected. In that case, I am not aware of any current technical issues that would explain any of the issues you have described so I now suspect there is most likely something unusual on your browser or system that is conflicting with our software.

The next thing I recommend trying that may alleviate these issues is clearing your browser cache and then closing and reopening your browser.

If you continue encountering similar difficulties after doing so, please file a support case from under the “Help” tab within your account and we will be happy to continue working with you to troubleshoot any remaining issues.

-Mike