Listing Problems Beginning on Tuesday, April 21

I am having similar problems with the text moving in preview - so for example postage details appear at the top of the listing instead of the bottom - nothing I do will correct it - does anyone know if the text is in the wrong place when it posts , or is it just on the preview page ?

Having the same problems. Think it something that started after Auctiva's downtime yesterday. I gave up trying to list yesterday and hoped today would be better. Still doing the same thing. Cleared cookies, so it's not on my end. Sorry to hear others are having the same problem but at least with this forum, Auctiva will know there is a problem.

Hi,

Suggestion: Copy and Paste the HTML code from the one-page lister description box to www.practicewriter.com and post the link in the Forum for analysis.

Danno

Hi Community,

I'm not certain what would be causing the behavior you have described but we did conduct a site update yesterday to introduce some new code so it is possible that you may just need to clear your cache and close and re-open your browser for your previews to start looking as they should once again.

If you continue to experience this problem after trying the above measure, please contact our customer support team about this using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

If you end up needing to do so, please be sure to include an example of a saved listing that exhibits the problem and a description of the text that is getting misplaced when the preview is rendered.

-Mike

Oh yeah everyone. It's "our computers" again. WE have to clear our cache and cookies, and viola! Auctiva will work great! (not for me, unfortunately)

Ever since yesterdays "site upgrade" it's been big time, screwy to say the least. It was working GREAT for 4-5 days (after a month of chaos), then they decided to again fix what wasn't broken. Now it's totally broken again, all over. JUMPY screens when creating a new listing is SO ANNOYING!!! TAKES FOREVER TO SAVE new listing too. Click on box to upload a photo and it takes you to the top of the page. Click "save as new", then try to go to "saved listings" and it tells you that you will LOSE your new listing, do you really want to leave the page? so then you have to use the SCHEDULE button at the bottom.

OK, that's 10 minutes of my precious time right here. I could spend 1/2 hour describing each glitch but with the site eating my time away I can't afford even 5 minutes. If all was running smooth I might be able to afford an hour.

But Auctiva never believes our complaints until it's too late. Their employees must be on a "special" server - maybe one that works perfectly.

I seriously hate to keep whining and complaining but MAN, I'm really tired of the CONSTANT CHANGES they keep making and when they DO "fix" stuff? They BREAK IT even more! Ugh!

Okay, I took Danno's advice and posted the HTML on www.practicewriter.com. Here are the results:

http://practicewriter.com/vu/?5DEB1

The headline "2 Antique German Beekeeping Books" should be at the top of the text, followed by the Description, followed by the "```O```" symbol and payment and shipping details, with no wide gaps in between sections. It looks normal on my Auctiva page, but as shown when I Preview.

Thanks,

Here is another link to www.practicewriter.com, this one of a listing that I completed on Auctiva a couple of weeks ago and which looks just fine on eBay. Notice how far you have to scroll down to get to the second half of the text:

http://practicewriter.com/vu/?5DEB3

Thanks,

Hi GrayRabbit,

The code immediately gave me a clue it was copied from Microsoft Office / Word, possibly prior to the new Word paste feature (icon for that on the description toobar). However, even with that feature, you can have a result that may not be the exact same as the original word document. Word operates with an incompatible mark-up language to HTML, and that can cause visual differences and even hiccups like code moved to other than desired location.

The better methods for desktop creation for a later copy - paste to Auctiva are a plain text editor, like Notepad, or a real HTML editor with true HTML and CSS encoding.

This may not explain everyone's problem. It's possible they updated the FCKEDITOR, as part of this update, and that might have it rechecking code. http://www.fckeditor.net/ I do know they (FCKeditor) are constantly working to improve that editor and do have an improved Spellcheck. I'm hopeful Auctiva is working to bring back that feature, and incremental steps create a path.

Danno

quote:

not certain what would be causing the behavior you have described but we did conduct a site update yesterday to introduce some new code so it is possible that you may just need to clear your cache and close and re-open your browser for your previews to start looking as they should once again.

Already did that. Didn't help.

Thank you, Danno

Great news -- I started a new listing from scratch, and I no longer have the formatting errors. Everything seems to be working well. The screen did jump up when I hit "Schedule," but I scrolled down and hit "Schedule" again, and it seems to have worked fine.

So for now ... I recommend that anyone having formatting problems to creat a brand new listing.

Thanks,

Hi Community,

The issue discussed in this thread is related to the upgrade of the description editor that was included in our site release earlier this week. I have posted about this issue on the following thread in the "News" section of our community forum: https://community.auctiva.com/e...081020411/m/41210619

If you have any other questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

What a pain. Still not working. Hope they get this fixed soon.

All this week I've had trouble listing on this site. I get different problems with each listing and I try to do the same thing each time, jumping screens, can't remove images, etc. It's wasting vast amounts of time and I'm getting fed up with it. Ever since the changes a few weeks ago it has never been reliable. If you don't sort it out very soon I'm going to stop using the site and go back to eBay because it is so frustrating. Please STOP fixing things that ain't broke. This is a problem with web people everywhere - they can't stop fiddling with things!

shkpilot

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

The issue discussed in this thread is related to the upgrade of the description editor that was included in our site release earlier this week. I have posted about this issue on the following thread in the "News" section of our community forum: https://community.auctiva.com/e...081020411/m/41210619

If you have any other questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Folks,

If you are using IE8, try the View Compatibility button on the toolbar for use of the Auctiva site. The news link suggested that IE8 may be a problem. That button helped the IE8 beta users view/use the site by placing the browser in IE7 mode. Look at features window at mid-page:

http://www.microsoft.com/windo...xplorer/default.aspx

IE8 may still be buggy until it's had a few months of patches / fixes / updates, which is why I'm sticking with IE7 for first 60-90 days. Not suggesting you switch back to IE7, just try that button for a test.

Danno

I saw his message but what a joke. Everything worked fine before their update. Now we users have to do a 'run around' to use the site. Gheesh!

Danno: I use IE7 and I'm still having problems.

Hi florida.granny,

From ohio.grandpa....

Can you give me some details on the problems you are having?

If it's problems with the description box editor, are you doing any cut and paste from Microsoft Office / Word, and not using the Paste from Word button on the toobar to remove incompatible code?

Danno

Danno, I too, am using IE7 - having tons of super annoying problems since the "upgrade". (never mind the problems were bad enough before that). Totally JUMPY screens, cntl + F not working in the view html box (I NEED that on a reg basis!), takes forever to save and/or schedule, and when I hit certain buttons in the create a new listing page it JUMPS to another area - except for the area I need. Much of my html isn't working correctly - ie: bullets are acting weird. I'm just as fed up as a lot of these people with Auctiva making constant changes to stuff that ain't broken!

quote:

If it's problems with the description box editor, are you doing any cut and paste from Microsoft Office / Word, and not using the Paste from Word button on the toobar to remove incompatible code?

Not doing that. Trying to add to descriptions and it jumps to top of description. Try to save and it jumps to description. Many of the same problems womandi mentioned. Just a pain!